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Air Asia Berhad - Malaysia


1,740 Reviews
Headquarters: KLIA Sepang Selangor Darul Ehsan, Sepang 64000 Malaysia +62-21-2927-0999 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,740 Reviews from our TripAdvisor Community

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1,740 reviews from our community

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Showing 1,347: English reviews
Level 5 Contributor
75 reviews
25 helpful votes
Reviewed 2 days ago
NEW
via mobile

I flew from Cebu to ll in relative comfort on a newish A320. The staff were great the plane clean and tidy the food and drink great value for money. Departed late but arrived spot on time I requested an exit row and was obliged very good experience and good pricing for a day time flight

Southeast Asia Economy Cebu Island - Kuala Lumpur
Helpful?
Thank Ian M
Beijing, China
Level 5 Contributor
38 reviews
22 helpful votes
Reviewed 2 days ago
NEW

one of the first low cost airline in this region.Similar to the others , it offers lower price at the expense of smaller legroom. For this particular short flight, the small legroom is not too much of a bother. The crew were professional, plane is in good condition, the flight safely landed on time. self check in kiosk at klia2...

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Southeast Asia Economy Kuala Lumpur - Singapore

Helpful?
Thank Biename
Singapore, Singapore
Level 6 Contributor
498 reviews
785 helpful votes
Reviewed 3 days ago
NEW

Have flown in Air Asia for 50x I think, since 2009 and the recent one was from Kuala Lumpur Malaysia to Manila (International flight). The flight was on time, and the staff were nice. Food was okay, I ordered on their website so, it was cheaper. The only thing is that, we, all passengers waited for our luggage to come...

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Southeast Asia Economy Kuala Lumpur - Manila

Helpful?
Thank vinatraveler
Annapolis Royal, Canada
Level 5 Contributor
56 reviews
14 helpful votes
Reviewed 3 days ago
NEW

The price looks good at first, but then they got a way to squeeze many more rupiah or ringgit or baht right out of your pocket. Smallest seats on the planet.

Southeast Asia Economy Surabaya - Penang
Helpful?
Thank Carter J
New York City, New York
Level 3 Contributor
13 reviews
1 helpful vote
Reviewed 3 days ago
NEW

You get what you pay for. The flight attendants were great. They made an not so comfortable flight somewhat pleasant. However your best bet is to sleep through if possible.

Southeast Asia Economy Denpasar - Kuala Lumpur
Helpful?
Thank brigitte2018
Vancouver, Canada
Level 4 Contributor
35 reviews
13 helpful votes
Reviewed 3 days ago
NEW

You get what you paid for. Great value for the money however. Service was rude and flight attendants gave attitude all flight long. No one was satisfied in their job. Seemed like both flight crew members were highly inexperienced as the take off and landings were fairly rough and also they were highly stingy when it came to bags checking...

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Southeast Asia Economy Singapore - Penang

Helpful?
Thank Travellers360
Kuala Lumpur, Malaysia
Level 6 Contributor
116 reviews
44 helpful votes
Reviewed 4 days ago
NEW

Had no option as it was the only airline that covered a direct flight to Danang. I have never had a good experience with this airline. The seating is tight even when you pay for an "upgrade". I find services on board rendered in a superficial manner. I too work in the service industry and am fully aware of the...

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Southeast Asia Economy Kuala Lumpur - Da Nang

Helpful?
Thank klmal61
2 reviews
1 helpful vote
Reviewed 5 days ago
NEW

First of all I would like to clarify that I was attracted by Air Asia low cost fare like everyone else, but does it mean Low cost = no service ? I guess as long as we paid, as a consumer we deserved a customer service. Other than Low cost fare, Air Asia well known with flight delayed, flight rescheduled,...

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International Economy Auckland - Seoul

Helpful?
Thank Ah Be P
Seremban, Negeri Sembilan, Malaysia
Level 6 Contributor
577 reviews
180 helpful votes
Reviewed 5 days ago
NEW

Value for money. Friendly staff and good service & pleasant. Only thing is the leg space is small for a long flight. The distance to walk to the Boarding is too long and tirying especially for old people. Please do something about it. Thank you for other good services.

Asia Economy Kuala Lumpur - Kochi (Cochin)
Helpful?
Thank maj0ra
Langkawi, Malaysia
Level 5 Contributor
77 reviews
36 helpful votes
Reviewed 5 days ago
NEW

AIRASIA has good planes, friendly cabin crews and mostly very efficient. Their departure times are close to what it should be but many times the return time of planes is so short that they leave a bit too late due to late arrival of plane. As low budget carrier nothing is for free on-board but prices are reasonable for western...

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Southeast Asia Economy Kuala Lumpur - Da Nang

Helpful?
Thank Rob_de_Vries
See travel tips for airlines
“Dont in the first place”
115carterj, 15 Feb 2018 | Read review
“Order and pay for your meals in advance.”
brigitte2018, 15 Feb 2018 | Read review
“If the journey is more than 1.5hours consider opting for another airline. The "savings" doesn't amount to much at all .”
klmal61, 14 Feb 2018 | Read review
“Morning flights are good”
maj0ra, 13 Feb 2018 | Read review
“Priority boarding or hotseats in front section is simply not worth the money...”
Rob_de_Vries, 13 Feb 2018 | Read review
Show next 5 travel tips 5 of 10
About Air Asia Berhad - Malaysia
Malaysian low-cost carrier AirAsia (AK) operates non-stop flights to more than 75 airports across Malaysia, as well as cities throughout Asia. Its primary hub is located at Kuala Lumpur International Airport (KUL). Secondary hubs can be found at Kota Kinabalu International Airport (BKI), Penang International Airport (PEN), Kuching International Airport (KIA) and Senai International Airport (JHB). Its aircraft feature just Economy Class cabins. AK has a number of affiliate and subsidiary airlines, including AirAsia India, AirAsiaX, AirAsia Zest, Indonesia AirAsia, Philippines AirAsia and Thai AirAsia.
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