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Air Canada Rouge


4,353 reviews
Headquarters: Air Canada Centre 7373 Cote-Vertu Blvd. West, Montreal, Quebec H4S 1Z3 Canada +1 888-247-2262 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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4,353 Reviews from our TripAdvisor Community

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4,353 reviews from our community

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Showing 3,675: English reviews
Level 4 Contributor
33 reviews
5 helpful votes
Reviewed yesterday
NEW
via mobile

I booked a trip to Honolulu and was pleasantly surprised with the changes made by Air Canada. The stewardesses are helpful and friendly now. The flight was comfortable. I wish they still had screens instead of using your phone or tablet. Next time I'll take my tablet to watch films. Perhaps Air Canada should send this info to customers ahead...

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USA Economy Vancouver - Honolulu

Helpful?
Thank Nina G
Vancouver, Canada
2 reviews
1 helpful vote
Reviewed yesterday
NEW

I didn't knowingly book a "rouge" flight and thought I was travelling with AC both ways on a recent trip to Europe. No information provided/offered about inflight entertainment (or lack thereof--not even music) during checkin or in the four emails I received about flight delays of 1.5 then 2 hours...with 3 estimated arrival times. Anyway, I didn't know I was...

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International Economy Dublin - Vancouver

Helpful?
Thank MaryB-Van
Burlington, Canada
Level 3 Contributor
21 reviews
12 helpful votes
Reviewed yesterday
NEW

Just your typical Air Canada Rouge experience. Efficient, with no delays. Air Canada Rouge is not comfortable, but we knew this ahead of time. If you have long legs you are in to have knee pain. Overall satisfactory, took us there on time.

International Economy Toronto - Athens
Helpful?
Thank robertos573
Calgary, Canada
Level 6 Contributor
985 reviews
264 helpful votes
Reviewed yesterday
NEW

smallest AC plane I've ever been on seating 11 people on a Beachcraft. It's about a 25 minute flight where we are very low over the ocean. But the luggage was unloaded quickly and the co-pilot was very friendly.

Domestic Economy Halifax - Charlottetown
Helpful?
Thank Nick D
Kelowna, Canada
1 review
1 helpful vote
Reviewed 2 days ago
NEW
via mobile

We stood in the priority check-in line (as we paid approximately $1,500 to upgrade our flights outbound only) and Marlene ignored us and took the passengers from the economy line. When we spoke to her, she was frazzled, stating that several staff had called in sick. I am left wondering why we would pay an additional price to upgrade our...

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International Business Class Kelowna - Athens

Helpful?
1 Thank colleenduncan
Waterdown, Canada
Level 3 Contributor
13 reviews
1 helpful vote
Reviewed 2 days ago
NEW

Extremely cramped. Slipped my shoes off under the seat and there was not enough room to bend down and get them! Will not fly with them again unless a very short haul.

USA Economy Toronto - Miami
Helpful?
1 Thank Linda W
Toronto
Level 6 Contributor
51 reviews
35 helpful votes
Reviewed 2 days ago
NEW

For whatever reason, Air Canada operates a Rouge flight to PEI. I was traveling with a toddler and an infant (on my lap). Next time I'll fly West Jet where the crew is a little more experienced. I really don't believe that Rouge is passing any savings along to the customer. They may be saving money on operations and making...

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Domestic Economy Toronto - Charlottetown

Helpful?
1 Thank TravelGirlTO
Albuquerque, New Mexico
Level 4 Contributor
33 reviews
19 helpful votes
Reviewed 2 days ago
NEW

Excellent customer service every step of the way - very helpful agent on the phone for booking flights, good communication with email when things shifted slightly, wonderful gate service and flight attendant service. And the food was pretty good considering it was economy.

International Economy Chicago - Athens
Helpful?
Thank Manifestress
Level 2 Contributor
4 reviews
3 helpful votes
Reviewed 2 days ago
NEW
via mobile

I took a flight from Montreal to Athens recently and back from Athens to Toronto on Air Canada Rouge. Was booked through Lufthansa which I have always had amazing experiences with but unaware that Air Canada Rouge was going to be the carrier until the flight was booked. My first experience of this flight was landing and having 20 minutes...

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International Economy Montreal - Athens

Helpful?
2 Thank Meghan K
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed 2 days ago
NEW

Flown AC Rouge many times (Ireland, Morocco, Portugal) and always had great service. Some tips and tricks, sit in the front of Economy (seat pitch is more favorable) and make sure to bring an iPad or tablet or some kind as the AC Entertainment is ran through this (no TV screens on aircraft). No clue why people complain about the...

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International Economy Toronto - Porto

Helpful?
1 Thank Mike M
See travel tips for airlines
“Be aware it is bare bones, bring your own food and download the app in advance of boarding.”
MaryB-Van, 17 Jul 2018 | Read review
“Honestly, just book with another carrier if you can at all.”
TravelGirlTO, 16 Jul 2018 | Read review
“If you are small in body then this airline might be OK otherwise avoid.”
krogers677, 16 Jul 2018 | Read review
“If you pay for extra legroom, don't choose bulkhead.”
FattyFatter, 16 Jul 2018 | Read review
“Download the entertainment app well in advance”
ThaneLansing, 15 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About Air Canada Rouge
Founded in 2012, Air Canada rouge (RV) is a wholly owned subsidiary of Air Canada (AC). It operates from hubs at Calgary International Airport (YYC), Montréal-Pierre Elliott Trudeau International Airport (YUL), Toronto Pearson International Airport (YYZ) and Vancouver International Airport (YVR). The carrier caters to leisure travelers and primarily flies to about 50 vacation destinations in North America, Central America, the Caribbean, Europe and Asia. Its fleet of 34 aircraft consists of 20 Airbus A319-100s, one Airbus A321-200 and 14 Boeing 767-300ERs. Each jet is configured with Premium rouge and rouge seating.
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