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Lion Air

2,239 reviews
Headquarters: 7 Gajah Mada, Jakarta Indonesia 10130
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2.52,239 reviews
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About Lion Air
Headquarters: 7 Gajah Mada, Jakarta Indonesia 10130

Airline Summary

Jakarta-based Lion Air (JT) flies to about 40 destinations within Indonesia, as well as other points within Asia and the Middle East. The airline has hubs located at Jakarta's Soekarno–Hatta International Airport (CGK), Surabaya's Juanda International Airport (SUB), Batam's Hang Nadim International Airport (BTH) and Makassar's Sultan Hasanuddin Airport (UPG). Lion Air primarily flies planes configured with just an Economy Class cabin, although it also has some two-cabin (Business Class and Economy Class) planes. The airline also operates some subsidiaries, including Batik Air, Thai Lion Air, Malindo Air, Wings Air and Lion Bizjet.
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Annakool1009 wrote a review Mar 16
London5 contributions3 helpful votes
Singapore - Bangkok
Southeast Asia
This airline has NO customer service support, only a 'live agent' which does not provide any help. Guess the plane also does not have any pilot, it flies on 'auto-pilot' to cut costs!!! Booked tickets on 5th March for 12th mar flight. Bought 25 kgs additional baggage as by mistake as an additional add on. Immediately wrote to the customer service on their chat, they told me a live agent will attend to my request, (which never happened). I wrote an email to both their listed customer service 'customercare@lionairgroup.com' 'reservasigroup@lionairgroup.com'. No reply till 5 days. Finally a reply was received on the day of my flight "contact Lion air dedicated customer support on info@lionairthai.com" (screenshot below) Why did it take so long? and why couldnt they forward the matter to the 'relevant' team directly ? Teams dont talk to each other internally ? Basically they slept on the issue to avoid providing any resolution! Later realised that the additional baggage is onward journey only, requested the flight check-in guys to change it to return journey, they told me to contact the customer service! Loss of money, time and energy. Toilets were stinky, no hand soap in ANY of the toilets. Toilet doors at the back of the airplane couldnt be locked (broken locks). Didnt bother to check the toilets at front end!!!
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Wendy wrote a review Mar 4
11 contributions6 helpful votes
Banda Aceh - Penang
Southeast Asia
We were told by locals in Aceh province not to use Lion Air. You need to cancel. Change your flights. While out initial direct flight was cancelled (this was well in advance) and alternate options were provided. We flew Aceh to Medan then Medan to Penang. Both our flights ran to schedule and arrived on time. Staff were polite and helpful and the plane was clean.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Traveler04224826436 wrote a review Mar 2
1 contribution
Bangkok - Brisbane
International
Overall the flight itself wasn't bad the staff on the plane where lovley, however if if your planning or thinking about upgrading luggage before a flight... DON'T! I purchased additional luggage more than 24 hour prior to departure (which was a rip off), as stated in their emails I had up to 12hour prior to departure to do so. when I arrived at the airport they said that my purchase of additional baggage on was not on the system and I was 22kgs over and had to pay airport fees for extra baggage... Despite me showing very possible means of proof of payment, emails, bank statements and even call logs to the airline they said there was nothing they could do and I needed to purchase additional luggage and request a refund to the airline... (yeah right...) They made me wait more than 1.5 hours and 20 minutes before departure before they could resolve the issue by coming to the agreement that I did in fact purchase additional luggage and they had enough evidence to support this, after making me pay again and then cancelling that same payment...? Overall this resolution period was extremely stressful and they need to do something re this system. I also heard of other people on the same flight being kicked off and not told and the line at this help desk was very busy, so not a great sign... This airline could be good as it's budget friendly for the flight itself and the hostesses where really friendly, however as I said the check in process was extremely frustrating and I felt like I was getting scammed for money with the additional baggage.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jeremy F wrote a review Feb 2024
3 contributions
Lombok - Jakarta
Domestic
My recent experience with Lion Air was nothing short of a travel nightmare. Less than 24 hours before my flight, they casually canceled it, offering no alternatives on the same day. Attempts to reach their customer service proved futile; their indifference and lack of assistance were infuriating. Seeking a refund or compensation was equally exasperating. Lion Air's customer service appeared disinterested, leaving me with no resolution to the inconvenience they caused. In conclusion, Lion Air's blatant disregard for passengers, coupled with their unhelpful customer service, makes them a regrettable choice for any traveler. Consider alternative airlines that prioritize customer satisfaction over frustration.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Michael S wrote a review Feb 2024
6 contributions1 helpful vote
Sorong - Denpasar
Asia
Terrible airline. Canceled my first flight a week before it was scheduled. Denied my refund and it caused a cascade of connections and a hotel booking I lost as well. Had to rebook the flight and pay full price! No help no answer and now I’m waiting for the flight it’s delayed 3 times with the same missing connections!!
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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123456
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Staff tidak ramah
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Tidak bisa check in web di airport
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1 Helpful vote
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Наш борт заходит на стоянку.
6 Helpful votes
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Wendy wrote a tip Mar 4
"We were given exit row seats on the first flight and leg room was great. "
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Jeremy F wrote a tip Feb 2024
"Don't book with this airline."
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Global55666668176 wrote a tip Jan 2024
"Try any other airline. "
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Bruna Sofia wrote a tip Dec 2023
"Company to avoid. Theft of suitcases from the hold and the company does not respond on the matter"
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Nicolas H wrote a tip Dec 2023
"Avoid this airline"
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Depart
Tue, 04-02
Return
Tue, 04-09
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1, Economy