This is the first Viator excursion that we have had issues with. First, they didn’t give us directions of precise location to meet ahead of time. We had no idea it would take about 20 minutes to get to the meeting point. When we finally arrived, the driver said he was waiting for us since 7:40 which the time they gave us was 9 am start time. We stayed on the ship waiting for start time when supposedly we could have started earlier if we had known. Then we had booked a vehicle for 2 seniors, 4 adults, and 2 children and they had a regular sized minivan which was very uncomfortable. There were only 8 seat belts for 9 people.. Then when we arrived to the building where we were switching to a truck to go up the mountain (the main reason for booking this tour), they said the company hadn’t received their email about our booking (which we had done over a month ago) and so we weren’t going to be able to go up the mountain and if we would want to go to a beach instead. Being from Florida, we had no interest in spending the day at the beach. Finally after waiting 30 minutes, they worked something out so we were finally able to go up the mountain. The mountain was very cool but we had very little time because of the error with the start and end time. No time to go in the fort either. Our driver was very nice, but overall, not a good experience.

We enjoyed our time with Diomi! He did not try to rush us when we were site seeing and moved along whenever we were not interested in seeing something.

We arrived Puerto Plata on our ship and met our tour guide at the end of the pier. He took us to our transport and it took us about 30 minutes to get to the venue. He warned us we would get very dirty and took us to our buggies. We boarded our buggy and put on our helmets and strapped ourselves in. The dirt track was wet with lots of big puddles. We did have to wait for some slow drivers which spoilt it a little. But we did go at a good speed. We stopped for a small cup of coffee and a chance to buy some local souvenirs. We then drove further to the beach where we could swim if we wanted. We then rode back it started to rain which just made it more fun. We did get quite muddy but there is a place to get the worst off before heading back to our ship. I have read some reviews that have complained about the buggies condition and the venue. Yes they are a little rough but we are on an island in the Caribbean. These guys are just trying to make a living with what they have. They were friendly and polite. We had an amazing time and would do it again. Definitely recommend

Lots of fun visiting 2 beaches & plantation. Ending at Blue Lagoon. Playa Grande was the nicest beach. Blue lagoon was pretty. They offered an additional opportunity for an extra $2 to drop from a zip line into water. The drop was high , 30 feet. My husband & friend did it. The friend was hurt by the life jacket. & the landing. I would not recommend it if your life jacket is not fitting properly. It slid up to his chin , bit hit lip causing an injury.. Also hurt his male parts. So the trip didn’t end well for him. Everything else was good. Lunch was a typical Dominican buffet.

There was poor coordination with meeting us at Amber Cove Cruise Port. Once we were united with our guide, Diomi, there was much confusion over the timing of our truck transport up Mt. Isabel. We spent much time waiting. Diomi, our guide, is a nice gentleman. He is a good driver and escort rather than being a good or experienced guide. His explanations were simple and did not go beyond his range of comfort zone. He spent much of his time on his phone. Diomo did manage to arrange a rum tour at the last minute after we requested this rather than visit a cigar factory. He was very accommodating but as stated before not a great communicator nor tour guide.

Mostly a good excursion. I would have liked to spend more time at Mt. Isabel and less time stopping at shops feeling pressured, even by the tour guide to buy stuff.

I had an amazing city tour today with Fabio as our guide! He was incredibly knowledgeable, friendly, and made the entire experience fun and engaging. He took us to all the must-see spots, sharing great insights into the country and history along the way. The highlight was heading up Mount Isabel de Torres, where we got stunning views and a real feel for the beauty of the area. Fabio’s passion for the city really came through, and he made sure everyone had a great time. Highly recommend this tour—especially with Fabio as your guide!

Disappointing . It lasted 2 hours not 3. Drove through public streets. Made us wait for an hour before heading out. Would have done but for less expensive.

Anthony was in contact with us from the beginning through what's app,our tour guide was Diome he provided detailed info on each point,he did not rush at all we were two couples in a Toyota seinna and there was another family in a different van.we visited Isabel de torres mountain,in the city we visited the pink street,umbrella street,kite street also visited the church and the fortress.I would definitely recommend Anthony tours in Puerto plata.thank you once again for great tour.

We really enjoyed our tour. Diome was wonderful. He was friendly and helpful. He’s also friendly and obviously well-respected. He seemed to know everyone we met, even guides with other tours. We chose this particular tour because we wanted to go to the top of Mount Isabel de Torres by road and not sky gondola. We also wanted to see the fortress, the umbrella street, and Paseo de Doña Blanco. Diome led us through all of those and a few more places. I particularly liked how he took us to the amber jewelry makers. I understand that we probably over-paid, but I’m okay with it because I feel more connected to the purchase and feel like I’m supporting local artisans. Because this was a private tour, we were able to go at the speed we wanted. We spent more time at the amber shop and skipped the cigar factory. To make this 5-star, I would have liked better communications ahead of the tour. We received a message about our pickup location but not time. Our ticket was for 9:00. We planned to be at the pickup location by 8:30. At 7:30, the tour company called that our tour guide had arrived. We were able to leave the ship by 7:50, so it worked out. But we could have planned to be off the ship earlier.

Working with Anthonyinfotours was great. They were very responsive and provided the information we needed to meet the tour guide well ahead of time. The tour guide Diomi was friendly and provided interesting information about the different areas. He also was familiar with the timeline needed since we were in port off of a cruise ship. It was raining in the morning so we went to the different stops in the city first, hoping the cloud cover over the mountain would clear up later in the day. Unfortunately that did not happen and it rained on and off into the afternoon. Since the cable car was closed for repairs and renovations at the time we went, we still took the 4x4 truck up the mountain road even though there were periods of rain. We didn't get to spend as much time as we would have liked at the top of the mountain, but that was only due to the weather we had that day. Diomi got us back to the cruise port terminal with plenty of time to spare

The tour was uncoordinated and disorganized, with no clear instructions on where and when the meet up was. Our ship arrived on time at 8AM and the reported departure time of the excursion was 9AM. We were assured multiple times that our tour guide was already at the location waiting for us and holding a sign to get our attention, despite walking around the entire area multiple times. After our third call with the company we learned we would be waiting on another ships arrival and we did not leave until closer to 10. The tour was overbooked; in a minivan with 8 guests and 1 driver, two people were forced to sit on each other’s laps. Our initial starting point was Isabel De Torres mountain but when we arrived, the tour guide informed us they were overbooked and we would have to come back later. The amber and chocolate factory were mostly just a sales pitch vs anything to really see and learn. Since we had lost so much time at the start, the ending of our tour was very rushed. Diome was our tour guide and we have no complaints. He was very knowledgeable and friendly, took pictures when asked. Umbrella street and pink street were nice to walk through and Isabel De Torres was our favorite part. There is a botanical garden there which is not part of the tour due to time constraints so please be aware when booking. I would not recommend this tour to others.

We chose this tour instead of one of those offered by our cruise line because we felt it covered more area and left out some of the “shopping trips” that were so often included in the cruise tours. We were not disappointed. I would definitely recommend it. It was a small group-just a minivan so he made sure that everyone was happy and got to spend the time they wanted to at each location. He was incredibly attentive to us older people as well as the younger ones. The only disadvantage is that you cannot meet this tour until you go outside the port gates and we were a little confused as to where to go. The locals kept directing us to other areas, but all you need to do is go to the exit/entrance to the port and he was there holding a sign for us. This was more economical and a better tour than any of the cruise tours!

We did this day tour as part of our cruise stop. Fabio was our tour guide. Very friendly, polite, and accommodating. He has a wealth of local knowledge that I think we would miss if we used a cruise tour. I am very happy with our experience. There is so much more to see, so I will have to rebook this when going to DR again.

The waterfalls were stunning and so fun to slide/jump/climb down and swim in (I do wish they had been more upfront about over half of them being closed due to dry season or refunded part of the cost) Our driver Jason was great too!!