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Playa del Carmen Tours
VIP Cenotes & Turtles Private Tour
5
LIKELY TO SELL OUT*

VIP Cenotes & Turtles Private Tour

By My Quest Concierge Private Tours
Recommended by 100% of travellers
100% of reviewers gave this product a bubble rating of 4 or higher.
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Lowest price guaranteeReserve now & pay laterFree cancellation

Ages 0-99
Duration: 5h
Start time: Check availability
Mobile ticket
Meets animal welfare guidelines
Live guide: English, Spanish
More


  • Bottled water
  • Use of Snorkelling equipment
  • Air-conditioned vehicle
  • Private transportation
  • Entry/Admission - Akumal Beach
  • Entry/Admission - Chemuyil
  • Entry/Admission - Cenote Taak Bi Ha
What's not included
  • Lunch
  • Gratuities


Start:Multiple pickup locations offered.
    Pickup details
    • Pickup is available from Cancun, Playa del Carmen, Tulum & any place in the Riviera Maya. Pickups at Playa Mujeres or Costa Mujeres have an additional charge of 50USD fee total that will be paid the day of the tour. We pick you up at the lobby of your hotel or Airbnb.
    Hotel pickup offered
    During checkout you will be able to select from the list of included hotels.
      End:This activity ends back at the meeting point.

        • Not wheelchair accessible
        • Infant seats available
        If you have questions about accessibility, we’d be happy to help. Just call the number below and reference the product code: 142800P14

        • Confirmation will be received at time of booking
        • Travellers should have a moderate physical fitness level
        • This experience requires good weather. If it’s cancelled due to poor weather, you’ll be offered a different date or a full refund
        • This is a private tour/activity. Only your group will participate

        • For a full refund, cancel at least 24 hours in advance of the start date of the experience.

        If you have questions about this tour or need help making your booking, we’d be happy to help. Just call the number below and reference the product code: 142800P14

        From
        C$318.24
        per adult (price varies by group size)
        Select date and travellers

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        About the operator
        Don’t take it from us – here’s what people have to say about this operator:
        • My Quest Concierge Private Tours
          2,885
          Mexico
          Joined in March 2019
        • H5671BQdaniellep
          0 contributions
          5.0 of 5 bubbles
          Amazing Tour! Friendly tour guides!
          We went to Sac Actun this time with Irving and he was amazing! So much fun to hang with and he was very informative about the tour. The cenote is spectacular and this company really gives you peace of mind when booking. You know the cost, exactly what’s included and how long etc. The tour guides have cold water ready for you and make the whole experience wonderful. Highly recommend this tour!
          Written January 19, 2025
        • H5671BQdaniellep
          0 contributions
          5.0 of 5 bubbles
          Magical!
          Can’t say enough wonderful things about this tour! Our guide Isreal was prompt, knowledgeable about the cave and made the experience incredible. We loved it so much we quickly booked another tour on our current trip. Highly recommend this tour!
          Written January 19, 2025
        • Christina W
          0 contributions
          5.0 of 5 bubbles
          magical tour wonderful guide
          this was one of the most wonderful tours we have taken. oscar sanchez was a wonderful guide, a lovely presence that made experiencing tulum even more miraculous than it already is. we thank him for a wonderful day! highly highly highly recommend him.
          Written January 19, 2025
        • G1564QZjosuer
          0 contributions
          5.0 of 5 bubbles
          Great tour
          Loved the tour guide and the tour. We did not need to go to both cenotes. It would have been nice if we had snacks in the car st the start of the tour. Our tour guide was knowledgeable and took great photos for us. Highly recommended.
          Written January 18, 2025
        • Sasank V
          0 contributions
          5.0 of 5 bubbles
          VIP Private Tour with Oscar
          I already saw great reviews of Oscar. We were so excited to know Oscar was our guide. He took such great care of us, effortlessly blending into our family of 6, making us comfortable, and experience everything perfectly at our own pace. We never felt rushed at all. It was truly a VIP experience. He's also a great chess player - beat me twice over lunch.
          Written January 18, 2025
        • IvoryShabazz
          0 contributions
          5.0 of 5 bubbles
          Fantastic Experience with our tour guide Tony!
          My girlfriend and I took the VIP Chichen Itza private tour and loved every second of it. Tony, our tour guide, was so helpful, friendly, and informative. We learned so much by taking a tour with him. And on top of that, he was just incredibly friendly and fun to be around. Highly, highly recommend this tour and Tony!
          Written January 18, 2025
        • Alan H
          0 contributions
          5.0 of 5 bubbles
          Most Excellent Dude!
          This was so relaxing. The tour guide gave so much information and went at our pace. We took our two kids that are 10 & 13. What an amazing trip. Underground water caverns, Cenote, Tulum history. Thank you. Would book again.
          Written January 15, 2025
        • T554FSdavids
          0 contributions
          5.0 of 5 bubbles
          A great day in Quintana Roo
          Arnulfo was a great guide, private tour with a Spanish speaker, and one English speaker, so he had to do double duty. Very knowledgeable, great sense of humor, and accommodating. Would do this tour again or any that he was the guide for.
          Written January 13, 2025
        • ilyal530
          0 contributions
          5.0 of 5 bubbles
          Tulum ruins visit - perfect for family afternoon trip with baby
          Tulum ruins trip was great. Oscar was very personable, knowledgeable, helpful, and patient, especially as we had our 18mo in tow, which can be challenging. The tour duration and terrain were perfect for a family with a baby and a stroller.
          Written January 12, 2025
        • Traveler42555076958
          0 contributions
          5.0 of 5 bubbles
          Awesome time
          The views are amazing! Oscar Sanchez is the best tour guide ever. Very knowledgable. Very fluent in english. Truly cares. Thank you for the great time!
          Written January 10, 2025
        • 651claird
          0 contributions
          5.0 of 5 bubbles
          Traveling with Younger Kids
          Our group had so much fun! I was nervous to take on such a long day with my 2 and 7 year old, but our guide, Arnulfo, was so kind and patient along the way, even with one kiddo getting unexpectedly carsick and the younger one having a little meltdown around nap time. He did not make us feel rushed or like it was a burden but instead he helped as much as he could. We were able to get our kiddo who was carsick some Dramamine and he was good to go! I’m so thankful we did the private tour as well— we were able to take the time we needed and enjoy the experience the way our family wanted without worrying about interrupting others’ experiences. It did not feel like the experience took way too long either which I was worried about. We actually made it back to our resort in time to have dinner at a decent hour which I was very happy about (I’m sure it could depend where your resort might be, ours was between Playa del Carmen & Tulum). Our guide was very knowledgeable and you can tell he enjoys the history of it all which such makes learning about everything so special. I would definitely recommend this private tour to anyone who is looking, but especially if you are looking for a good experience traveling with younger kids!
          Written January 8, 2025
        • Suhrstrat
          0 contributions
          5.0 of 5 bubbles
          Beautiful sights and highly efficient!
          Our private tour of Chichen Itza with Abraham was exceptional! Abraham's expertise and engaging storytelling brought the Mayan ruins to life. Being a private tour, we had the luxury of setting our own pace and starting early, avoiding the crowds and enjoying the site's tranquility. The highlight was undoubtedly the refreshing swim in a cenote, a truly magical experience. To top it off, we savored an incredible lunch in Valladolid, where the lime soup was a standout dish. Highly recommend!
          Written January 6, 2025
        • 709stephannyf
          0 contributions
          5.0 of 5 bubbles
          PRIVATE tours in Mexico- prompt, knowledgeable, safe, and flexible - AMAZING
          It's no wonder this company has 5 stars from everyone. They deserve 10 stars. I was a little nervous about finding a tour in Mexico - we have 4 young adults, new travelers, and I was fearful of things you read about Mexico. MY QUEST is so safe, so well protected, SO PERSONALIZED, and private. It starts from the beginning. The administrator Fer is communicative and handles every detail. She responds to every email immediately and even took a phone call when I was being neurotic. She is calm, assuring, LISTENS to what you want and then sets up a tour perfectly. Firstly, she guided me to the right area to stay to maximize our tour times, she guided us to the right activities based upon asking us questions prior to arrival (e.g., switching from Coba to Ek Ba-lam), allowed us to bring our on food on days that didn't include food (so no stopping for lunch or shopping, no being forced to eat somewhere), and provided some flexibility on the days of. I recommend calling MyQuest before you book your hotel then you can fit all the tours in with them! They also provided a small discount since we booked three days of tours with them. Then, once arrived, omg Oscar Sanchez - tour guide AMAZINGNESS!!! We have ancient civilization buffs in our group and all that Oscar said tracked with what was known already and enhanced knowledge. Further, his knowledge of the area and the systems was amazing. As an itinerary, Day 1: VIP Tulum Private Tour, Day 2: their full day Chichen Itza Tour (with lunch included) and Day 3: Ek Ba-lam VIP tour. AMAZING. They were willing to pick us up at 6:00 a.m. to be the first into many of these sights. Skipping the crowds. They also had the best photo angle recs as well! We honestly cannot say enough about this company. I cannot thank Oscar S. and Fernanda enough. THANK YOU for making the trip the BEST ever.
          Written January 6, 2025
        • amyaI3818WY
          0 contributions
          5.0 of 5 bubbles
          10/10 Recommend to EVERYONE
          Amazing day! Absolutely recommend this private tour. Eric, our guide, was so much fun, personable and extremely knowledgeable. We took our entire family (kids of all ages and adults) and everyone had the most incredible time. 10/10 worth every penny.
          Written January 5, 2025
        • chaitanyaa2025
          0 contributions
          5.0 of 5 bubbles
          Absolutely fantastic experience with Oscar
          Oscar Sanchez is an excellent guide and is very passionate about the history, sciences as well as regional folklore. We had a one of a kind experience that we will remember forever! Highly recommend going with him.
          Written January 5, 2025
        See all 2,885 reviews
        These reviews are the subjective opinions of Tripadvisor members and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

        Most Recent: Reviews ordered by most recent publish date in descending order.

        Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

        Popular mentions

        5.0
        5.0 of 5 bubbles48 reviews
        Excellent
        48
        Very good
        0
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        0
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        0

        Kristine K
        San Diego, CA48 contributions
        5.0 of 5 bubbles
        Sept 2022
        We did a tour that was Tulum and Turtles. Miguel was our guide and he was amazing!! He arrived on time (was waiting for us). Communication to reserve was excellent. This was our big "splurge" for our trip and it was worth it! We were the first to the turtles. I will say we are a couple in our mid 40s and I'm a fairly strong swimmer and my husband is athletic, but this was not the easiest swim to see turtles! You do swim out a bit and it was really wavy the day we were there so it wasn't just this gentle snorkeling, but it was nice and it is a private tour so it's just you with the guide from the Akumal turtle area and she went at our pace and was super patient.
        From there we changed back into dry clothes and Miguel took us to Tulum and we felt so lucky to have a private tour. He was full of knowledge and history and somehow knew the answers to all our questions and then some. We had lovely conversation in the car as well. We truly felt we had made a "Friend" in Playa Del Carmen.
        What we liked is we weren't going to be in Playa Del Carmen very long and we appreciated that this tour was about a half day - left at 7 a.m. and we were back by 1 p.m. We also got to each of the locations as they opened so they weren't busy yet, which was super nice. It felt for customized just for us.
        Written September 6, 2022
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

        Lightning O
        8 contributions
        5.0 of 5 bubbles
        Jan 2023 • Family
        We had a wonderful private tour with very friendly and knowledgeable tour guide JP (Jean Paul). We were picked up on time (7:30 am) and travelled for about 40 minutes in a clean and comfortable van to a beach where we snorkeled and saw turtles, squid and different fish. We thought we came early but there were already a lot of people doing the same thing so it felt a little crowded. Also, my husband’s snorkeling mask that was provided to him was leaking so that spoiled the experience for him. I recommend bringing your own snorkeling masks if you can.
        After this we visited two cenotes which was the favorite part of our trip. We travelled with 2 kids, 9 and 19 years old and both enjoyed the experience very much.
        Our tour guy was very friendly. Although lunch was not included we asked if he could take us to a local place for some good food. He took us to a local taco place, showed us how to eat different tacos with different sauces, it was delicious and fun.
        I highly recommend JP and this tour. Although snorkeling was fun I would probably skip it next time and would visit cenotes. There are so many of them and all are amazing!
        Written January 18, 2023
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

        L. H
        Ossining2 contributions
        5.0 of 5 bubbles
        Jan 2023
        Our guide Eric was tremendously enthusiastic and knowledgeable about every place we visited. We added the Tulum site to the tour and at that first stop he showed us around pointing out many things that were not on the interpretive signs including some spectacular views. The next stop for the turtles was unfortunately a bit of a disappointment, as the water was murky and the site was very crowded. One of our party did not even see a turtle at all. We did see some colorful fish on the very bleached and dying reef. Eric and the required guide from Akumal did their best to negotiate us through the crowded waters. Somewhat rough seas creating poor visibility and the large crowds resulted in this part of the tour being a bit of a letdown. Our last stop was to an underground cenote which was a very special experience. Eric jumped right in with us to the chilly water and toured us all around the large cave, while giving us a very comprehensive geology lesson on the formations. We liked the vibe of this cenote - very non-commercial. We walked down a short path and a steep stairway into the rather magical cave. Overall, Eric was very attentive, knowledgable and accommodating. A great day of learning and fun!
        Written January 31, 2023
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

        Jenny
        2 contributions
        5.0 of 5 bubbles
        Dec 2022 • Family
        The wonderful guide Gerry ✨️ provided excellent service as always. We had a great time swimming with turtles and visiting two cenotes. Even the weather was not ideal, Gerry was very flexible and planned ahead. First Cenote: Nicte-Ha is a smallish clear emerald lake in a shallow limestone depression. Crystal clear water with an ample lily pad garden, refreshing the memory of Water Lilies oil paintings by French Impressionist Claude Monet. Second Cenote: Sac Actun is known as “Pet Cemetery” for the large number of animal fossils that have been found on the site. This dive is NOT for the faint of heart. The water passage is in total darkness, narrow, complex, long, and extreme claustrophobic. The reward is an exclusive gorgeous cave.
        Written January 12, 2023
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

        Steve S
        Chicago, IL26 contributions
        5.0 of 5 bubbles
        Mar 2022
        I can't say enough good things about this company, and especially our guide, Alex. I found them on Trip Advisor and emailed back and forth a lot, because we changed our preferences for our trip to our exact specifications a number of times. They were incredibly responsive, helpful, and couldn't have been more flexible.

        Alex was the absolute best. My wife, daughter, and I all loved him. He was knowledgeable, helpful, and most of all just great to hang out with. It was more like hanging out with a friend than a guide for the day. We actually planned a second tour a couple days later and were fortunate to get him again. The cenotes were absolutely beautiful, and these two tours were the highlights of our trip. I will recommend Alex and this company to anyone coming down to the area.
        Written April 3, 2022
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

        Egaff
        Boston, MA49 contributions
        5.0 of 5 bubbles
        We booked a private tour for 9 of us, 4 adults and 5 kids. We were lucky to get Jony and Arnie as our guides and they were phenomenal!!! We began with snorkeling in Akumal. We only saw 1 turtle but tons of fish. Next we swam in a cenote. They saved the best for last - swimming in an underground cave. Something we will never forget! They were extremely patient, friendly, and informative guides. Highly recommend!!!!
        Written November 9, 2021
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

        CanadianinNY
        58 contributions
        5.0 of 5 bubbles
        We had an amazing turtles and cenotes tour yesterday in the Tulum area with Heber. What a terrific tour guide! He was extremely knowledgeable and patient with our group of 9 (including 5 kids, age 11-15). We made a late addition of the Tulum ruins to the tour and it was such an easy accommodation for them. The van was comfortable and Heber was constantly offering us cold waters. We are seasoned travelers but this is really the way to do a tour, especially with a group. He got all our tickets, navigated parking, driving, getting life jackets, photographer, tour guide. No ask was too much. The two cenotes we visited were super cool, extremely different and definitely off the beaten bath. A great day and highly recommend!!
        Written February 22, 2023
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

        david s
        1 contribution
        5.0 of 5 bubbles
        Feb 2024 • Family
        Mario was an amazing tour guide. He took us to the sea turtles, and censotes that were unbeatable. Our kids stated it was the best day part of the vacation, our youngest said best day of his life. Value for the money was perfect!! A++++
        Written February 8, 2024
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

        Imogen A
        1 contribution
        5.0 of 5 bubbles
        Jan 2024 • Family
        We did the sea turtle and cenotes tour this January and loved it! Unfortunately we had to reschedule the turtles part of the trip because the weather caused the sea to be too rough to swim in. But Maria was so helpful in getting that rescheduled for us and we thank her so much! Arnie was our first guide and he was so lovely, knowledgeable and a joy to be around - he taught us a lot about Mexico and the Cenotes. Thank you Arnie! Mario was our second guide and he was also knowledgeable and brilliant. He made sure we knew everything needed to make sure we did the best thing by the turtles and it was amazing to see the local communities doing so much to keep the turtles safe.

        The transportation is great and everything was so well organised. We couldn’t recommend this company enough - thank you for two amazing experiences!
        Written January 29, 2024
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

        Ashlyn Witchoskey
        Gainesville, FL7 contributions
        5.0 of 5 bubbles
        We love authentic adventure, and that’s exactly what this excursion was!! Jean Paul and Keshi were so accommodating, kind, and intentional. They also took so many pictures and videos for us to have for free! Not to mention, the excursions themselves were amazing. The areas were not overly populated and we got to spend as much time at each site as we wanted.

        The level of professionalism, hospitality, and authenticity that Jean Paul and Keshi provided far surpasses the overly commercialized “adventure companies”. We will be referring all of our friends to this group and hope to come back soon!!
        Written May 6, 2022
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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        *Likely to sell out: Based on Viator’s booking data and information from the provider from the past 30 days, it seems likely this experience will sell out through Viator, a Tripadvisor company.

        VIP Cenotes & Turtles Private Tour provided by My Quest Concierge Private Tours

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