Thank you for leaving us a wonderful review, we are so happy to hear you enjoyed your time with us on our Evening wildlife safari and were able to spot a ton of animals. We hope to see you back again soon!

Hi there, thank you for leaving us a review! We are sorry to hear you didn't get to see much wildlife on tour, it often is hit or miss in April. We hope to see you back out here again soon!

Hello, Thank you for taking the time to share your feedback on the Evening Wildlife Safari. This tour changes each night, and takes guests to wherever we've been lucky enough to see animals lately in Banff. The animals are wild and move about on their own, but we're glad to hear that you were able to see bighorn sheep and elk. Along with deer, these are the most common animal sightings that we have in Banff during peak summer. Our guides do enjoy sharing their local wildlife knowledge with guests during the tour, and will always make a few scenic stops along the way so that guests can stretch their legs and enjoy the evening scenery. While our guides will always try to stop or pull over so that guests can view wildlife, it's not always safe for guests to disembark the vehicle as we must maintain a safe distance. We hope that you enjoyed the rest of your time in Banff.

Hi Rick, Thank you for leaving us a wonderful review - we are happy to hear your group got to see a ton of wildlife including the wolf stalking some deer (rare to see). We are sure to pass this message along to Jeff!

Hi Christophe, Your group has now left multiple TripAdvisor and Facebook reviews regarding this incident. We will be responding to all of them, as the behaviour you displayed was unacceptable. Your booking through Viator told you to be ready for your tour 15 minutes before the 7:30pm departure time. This is so we can pick up all our guests at different locations around Banff, and start the tour promptly. Our guide arrived at your pickup destination at 7:13, and after waiting for 13 minutes and trying to contact you 4 times, (with no answer or option for voicemail) departed your pickup location at 7:25, as they had other guests waiting to be picked up. So you were not there 10 minutes before, nor even 5 minutes before. Our duty is to provide the best experience to the guest on board, and making them wait any longer would have impacted that. Your group of nine people then proceeded to enter our Reservations Store, yelling, swearing, threatening, being rude and entering employee only areas, while our staff of three were trying to serve other customers, who you were also intimidating. Your group kept this up for an hour and a half until our store had to close at 9:00pm. Our policy - like most companies - is that there are no refunds for missed tours & activities, although we may be able to reschedule on a case-by-case basis. However, due to your groups 1.5 hours of rude and intimidating behaviour towards our reservation store staff and customers, we are politely declining to offer you this courtesy. We hope you enjoyed the rest of your time in Banff.

Hi Andy, Thank you for taking the time to share your feedback on the Evening Wildlife Safari. Our guides keep detailed notes of where animals have been sighted lately, which is where they then take guests to, although we can never guarantee if or what animals we may be lucky to see each evening. Unfortunately the wildlife are 'wild' and may not always remain where we have recently sighted them, although we do often see wildlife along the drive to the hoodoos viewpoint and at Mt Norquay where you visited on the tour. Many of our guests enjoy learning about the park's local residents and having the opportunity to see and touch rare animal artefacts during the stop that you mentioned, we're sorry to hear that you didn't see the value in this part of the tour. We hope you enjoyed the rest of your time in Banff.