I was very excited at first as I have been up this gondola multiple times and have had immense fun and fascination previously. And on this occasion I had invited my two work friends to join myself & my boyfriend to check out the ‘night rise’ experience. We got in the gondola and were almost at the top when we were halted mid air for almost 15 minutes, and then when we it started going again we were going back down!!! It was frightening to say the least plus the light was clearly broken so we were in utter darkness just hanging there. We eventually got moving again and tried to move on with our evening. Well, I have to admit, the Nightrise experience left us a little flat. There are two large screens with speeded up footage and lots of lasers. Plus three curved screens showing northern lights. None of which was visually groundbreaking or particularly informative. We then waited to see the movie and it turned out to be a 15 minute long advert for the Persuit simulator ride in Vancouver with zero dialogue or anything either entertaining or educational. We then thought we would get a bite to eat, and after waiting nearly 20 minutes to be seen by a server I went in to ask if there were any staff around, to which I was told angrily that someone would be with us in a minute!! We only wanted a quick snack but it was $45 to eat in the cafe!! We swiftly left, thinking we might salvage the evening by getting something from the gift shop, so cold and hungry and eager to leave we went to pay, only to be told by the staff member that she could not serve us and that we would have to wait for the other staff member to return who was authorised to operate the till. Finally we got back in the gondola to go home, and thankfully this one had a light as well as a working speaker! Will not be recommending or attending this ever again.

No tour, Just took the Brewster bus from Calgary airport to Banff, one other person on the bus. If this had been an airline they would have cancelled and bumped us. We went to a convention in Banff and on return trip found they had chartered a Brewster bus for the group after we already bought return tickets. Contacted Brewster after returning to BC and they refunded the redundant tickets!

After being picked up in Canmore, we waited nearly an hour for the actual tour bus to pick us up in Brewster's Banff depot. Once the tour began, it was excellent! The trip on the gondola up Sulphur Mountain was comfortable and gave us views we couldn't get anywhere else. Very nice historical museum at the top and more awesome views and lots of photos. After the ride down the mountain, we went to the Cascade of Time Garden in Banff - beautiful with many photo opportunities. Next we visited Bow River Falls. The boat ride on Lake Minnewanka was smooth, but a little cramped on the boat. Very scenic lake! The narrator on the boat was entertaining.

Despite cloudy, rainy weather, the Brewster Sightseeng tour from Banff to the Columbia Icefield was a magical experience with spectacular scenery. The highlights were stops at Lake Louise, Peyto Lake, the Columbia Icefield and the ``Sky Walk.'' I really liked guides Ben and Naz. They have warm, outgoing personalities and a good grasp of local knowledge. The only thing I would suggest is that they point out peaks that can be seen on the Continental Divide such as Snow Dome. It was a pleasure meeting passengers from around the world. I would highly recommend this tour. The lunch at the restaurant at the Columbia Icefield was very good, but a couple of the main dishes were too spicy for my taste.

Banff is majestic and magical. Please refer to the earlier description that I wrote above. The end of the tourist season brought out the worst in the attitude of our driver. I felt like I was being talked down to and his very repressive approach made the trip less enjoyable, the host that was our guide knew very little about the area and mostly chatted with the young women on the trip.

This was the last tour of the season and it was great. The tour was informative, interesting and full of beautiful scenery. Sophie and Colin were fantastic, they were friendly, helpful and is was great to have them as our driver and guide. Colin’s jokes were corny but hilarious at the same time. Thanks very much for a great day!

The trip was amazing. Tom and Dustin were both very informative, funny and polite. We saw so many beautiful things on our trip! Highly recommend Brewster tours.

this was a amazing experience well worth the money and a must do, Colin and Sam were great very funny entertaining and informative great day

We had the best day on our tour! Our driver and tour guide, Sam, were both very knowledgeable and made the day very enjoyable. The lakes were beautiful and the couple of viewpoints we stopped at were stunning. Unfortunately we weren’t able to get to the falls due to an accident on the highway meaning we were stuck at Emerald lake for a few hours. We were kept informed during the delay and it didn’t ruin the day…there are worst places to be stuck! Highly recommend this tour.

Last tour day of the season both our driver andy and our guide ciaran was amazing, very hospitable and energetic. They made the tour what it was the views and there commentary top notch. When on the bus andy always was making sure we were comfortable and that we never missed a sight. ciaran was amazing once off the bus any questions he had the answer need a photo taken his got it. took care of our group extremely well conveyed where to go and what we were doing very clearly and always checked with our group of everyone was confident with the instructions. Thank you very much andy and ciaran will definitely be recommending this one for a while.

Absolutely great experience! Our driver, Nathan and our guide, Sophie made the trip so much fun. Definitely recommend them.

James was our first bus driver picking us up from the sandman hotel , he was wealth of knowledge on the way to Banff. Then getting on to our tour guides bus with Colin & Sophie, Colin was hilarious with his Dad jokes & knowledge & Sophie with her charm and kknowledge together you couldn't have asked for a better pair of tour guides we had such a great experience, we can't wait to come back in 10 years for our anniversary we hope these pair are still doing this .

We made our reservations back in September for boat cruise.Included was going to be return trip to Banff. When trying to make reservations to get there the day before we realized that the Roam #6 was shut down. No way to get there or back. Only way to get there was going to be taxi. Estimate of 100$ round trip. Due to no cancellation policy we are out the price of 4 tickets . Learned a lesson . Don’t book this tour until you find out when Roam # 6 shuts down.

We’ve been on various guided tours across Canada and this was by far the best. The views were beautiful, the boat was comfortable and not crowded. However what made this tour perfect was Gina and Kirstie. Gina and Kirstie’s knowledge of the area, local legends and how they went above and beyond to interact with the passengers was really fantastic. We also want to note that this was an extremely family friendly activity with both Gina and Kirstie demonstrating kindness and attention to our 3 year old daughter and the other children on board. Would 100% do this tour again and recommend it to everyone.

All the staff were nice and pleasant. The breaks were well timed, the food was good, seats were comfortable and even had outlets for charging. Well worth the money.