it was difficult to access actual tickets but we were close to a ticket office and they were very helpful, as was email assistance

I ordered boat tour tickets. Paid $107 for 4 tickets. I never received the tickets and never told where to catch the boat. I want my money back

The canal tour is a good one in that it covers places not covered by bus tours. Best time is to take the first boat at 10; later on it could be warm and humid. Our boat came 15 minutes late although it was the first trip of the day - a disappointing experience.

Excellent cruse. Guide was knowledgeable and humerus. Got to see so much about Copenhagen and saw so many parts of the city that we would never have seen

It was a pleasant tour. The hostess/guide was cheerful and courteous. We would like to suggest that she speak more slowly as at times she was a little difficult to understand.

Excellent way to introduce yourself to Copenhagen and get oriented. Guides are well-informed, and boat is comfortable (but open, so take a hat and sunscreen).

Saw lots of Copenhagen which would have took hours to walk around! Good audio commentary which told lots of interesting facts about the sights

Excellent tour! Well narrated snd just the right length. Hit all of the key site and the narrative was both informative and entertaining!

the food hasn't change since last year management still don't care as long get money still cant microwave food well don't compare Wetherspoon's or MacDonalds least they can that microwave food right with half price

Only worth it if you only have a day. Copenhagen is very walkable and much better to see on foot on your own. Also customer service was very unhelpful and refused to refund us a duplicate overpayment.

Fantastic experience! We did this at the start of our Copenhagen trip and it was a great way to get to know the city and its history. We had Michael as our canal tour host whi was incredibly engaging and funny, as well as knowledgeable about all the sights and surroundings. I'd recommend arriving 30 minutes early so you can make sure you arrive at the right docking bay and get a good seat!

This review is not of the canal tour itself, but the way our tour was abruptly cancelled so we couldn't go! We had eagerly anticipated this tour to cap a multi day visit, and arrived long before the departure to ensure good seats. Several boats at our dock and the next one loaded and left, their captains assuring us that our boat was coming. Long after the expected departure time the end our line suddenly moved towards another boat and got on, filling it completely. Only after this did staff tell us our boat had broken down, there were no more boats that day, and it was on us to stand in the (now very long line of angry yelling people) to rebook another day or request a refund. Not wanting to be in that scrum I called their customer service line but their option tree for service remained in Danish despite 'pressing 9 for English'. Problems happen and this company is stretched to the limit in boats and staff -- but the total failure to inform anyone of the issue and leave one hapless ticket agent to clean up the mess is not acceptable. Stromma has the technology to book your activity, take your money, and send you an electronic ticket in seconds...they could easily send a notice of the problem with alternatives that could all be done online. On the bright side, we ended up using the harbor bus to get a water perspective of Copenhagen which turned out great!

On a recent trip to Copenhagen i purchased tickets for hop on hop off bus- 3 routes in total and boat trip on canal included. Price was acceptable:red route was informative and tour was enjoyable.The canal tour was enjoyable and informative also,but it would have been nice to stop at certain piping’s on the canal tour and exited the boat if wanted.Green route was less informative and did not include the castle viewing, as included on the map!!!! Purple route included no information and took many short cuts with it seemed to act only as a collection service for travellers it had dropped off at one specific point.Terrible end to bus tour, Red tour and canal tour would suffice on this trip if possible-the rest are a waste of time and money.

Had a wonderful time on this boat tour. It is an excellent way to see several of the islands that make up the city. The guide was incredibly knowledgeable And answered many questions. Our tour was at 11:30 in the morning and the crowds were moderate. Said he is beautiful and has a rich history. This is a great tour to see what makes the city unique. Definitely recommend if this is your first visit.

It was Perfect... The Live Guide was clear and easily understood. It was raining, but were supplied with Ponchos on the boat. We initially thought just one hour might be too short, but we did get to seeing all the highlights on the canals.