Barcelo Maya Tours
Xcaret Xperience from Cancun and Riviera Maya
5

Xcaret Xperience from Cancun and Riviera Maya

By NexusTours
Recommended by 95% of travellers
95% of reviewers gave this product a bubble rating of 4 or higher.
About

Ages 0-99, max of 99 per group
Duration: 13h
Start time: Check availability
Mobile ticket
Live guide: English, Spanish
More


  • Transportation, only from/to centrally located Hotels in the Cancun area
What's not included
  • Optional water activities, meals and beverages, towels, snorkel equipment and use of lockers (available services at an additional cost)


Start:Multiple pickup locations offered.
    Pickup details
    • Notes Child rates apply for children aged 5 to 11 with an official ID. Children under 4 years old enter for free but are not guaranteed a seat on the transport; Seat for them can be reserved when booking at an additional charge. Transportation included only from/to centrally located Hotels in the cancun area. If you’re staying in a different area, an extra fee may apply Meeting points for clients not staying in hotels in Cancun, applies for Tours * Xcaret and Tour * Xcaret Plus - Xcaret Offices Cancun Hotel Zone / Marina Puerto Cancun, Hotel Zone Cancun/ Plaza Antigua- Playa del Carmen Zone
    Hotel pickup offered
    During checkout you will be able to select from the list of included hotels.
      End:This activity ends back at the meeting point.

        • Wheelchair accessible
        • Pushchair accessible
        • Infants must sit on laps
        If you have questions about accessibility, we’d be happy to help. Just call the number below and reference the product code: 5359P108

        • Confirmation will be received at time of booking
        • No heart problems or other serious medical conditions
        • Travellers should have a moderate physical fitness level
        • Transportation included only from / to downtown hotels in the Cancun area and some hotels in Riviera Maya. If you’re staying in a different area, an extra fee may apply
        • It is of the utmost importance that you provide your complete Hotel/Cruise details at the time of booking. Without this information, we will not be able to confirm your reservation. If this is the case, please contact us immediately to reconfirm your reservation.
        • This tour/activity will have a maximum of 99 travellers

        • For a full refund, cancel at least 24 hours in advance of the start date of the experience.

        If you have questions about this tour or need help making your booking, we’d be happy to help. Just call the number below and reference the product code: 5359P108

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        Itinerary
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        About the operator
        Don’t take it from us – here’s what people have to say about this operator:
        • NexusTours
          3,808
          Mexico
          Joined in February 2011
        • jjena75
          0 contributions
          1.0 of 5 bubbles
          Unprofessional, and cheaters. DO NOT Book any tour/services thru these guys
          I had a family medical emergency and We had to cancel the tour. They're not processing the refund after multiple follow-ups. I had my original flight# on the air port transfer pre-paid reservation. They denied me the transfer because the flight# was incorrect. No communication regarding this were sent to me and on top of it they expect you to confirm the flight# 2 days before. These guys are the most unprofessional people I have seen in my life. They're looking for reasons to CHEAT you. DO NOT Book any tour/services thru these guys.
          Written June 18, 2024
        • 16averyp
          0 contributions
          1.0 of 5 bubbles
          Late Pick Up
          Transfer car was 17 minutes late. Transport vehicle was old and broken. Will not use again Will use or recommend Nexus in future
          Written June 16, 2024
        • Scott M
          0 contributions
          1.0 of 5 bubbles
          Take a taxi instead of Nexustours.
          Our plane was delayed by 3 hours. When we arrived, there was joined there to meet us. We ended up getting a ride to the Iberostar Coral Level with a random guy in his van after about an hour. When we were leaving 2 weeks later, they sent a guy in his own small personal vehicle, which barely held us and our luggage. We paid for private “luxury” transportation. What a joke.
          Written June 4, 2024
        • Gary D
          0 contributions
          5.0 of 5 bubbles
          Nexus Tours, Cancun. QR, Mexico. Ivan
          Our driver on the return to CUN was Ivan. He was under intense time pressure because of his dispatch schedule, yet he was courteous, efficient, and kind. High recommendation for Ivan and Nexus.
          Written May 31, 2024
        • AuntyJ
          0 contributions
          5.0 of 5 bubbles
          This was hands-down our favorite excursion - EVER ! Do NOT Miss this epic experience !
          This experience takes you through a short hike in the jungle on your way down to the caverns. We walked and floated through the refreshingly cool, perfectly clear water with an able guide and photographer. We witnessed the immense stalactites and stalagmites all around us, the magnificent ancient formations were absolutely astounding. Our wonderful, knowledgable, kind (and thankfully strong) guide Mich and our photographer assisted each of us as needed. We were provided with wetsuits, lifejackets, water shoes, and helmets, as well as a tasty home cooked lunch after our cavern walk. We could not have asked for a better experience, our guide Mich patiently explained everything before and during our adventure, pointing out the wildlife we were seeing, and the ways we can help protect such treasures. Clearly Mich loves people, his job, and his country. If you go, call ahead and request Mich, you won't be sorry.
          Written May 30, 2024
        • U1887AXstevef
          0 contributions
          2.0 of 5 bubbles
          Good for getting to the hotel, but they didn't show up to get us back to the airport
          They will always be there to get you from the airport, however beware when you need to get back to the airport our operator didn't show up and then told dispatch we weren't at the hotel for the pickup time. they had our phone number, they had the hotel number and everthing was confirmed the day before I suggest you use a taxi instead of them for pickup/drop off..its cheaper as well! We won't use them again
          Written May 27, 2024
        • R7049XCkimberlyc
          0 contributions
          1.0 of 5 bubbles
          NEVER SHOWED UP
          I am writing this as I take a $80 TAXI back to the airport! Nexus was suppose to pick us up at 12:30. We checked out of our resort at 12 and sat down right in front of where they pick you up. They did not show!!! Nobody ever showed and when I talked to the Rep he said they marked us a no show and we were on our own now. My husband and I have more OCD than anyone on the planet. We are late to NOTHING..EVER! We WERE there well before pick up time. Will NEVER use them again and hopefully if you’re reading this, you won’t either. Will obtain a receipt from taxi and hopefully recoup some money
          Written May 18, 2024
        • swfields
          0 contributions
          1.0 of 5 bubbles
          PISSED AND UNCOMPENSATED!!
          DO NOT PURCHASE ANYTHING FROM THIS COMPANY!! I purchased an Ocean Triple Excursion supplied by Chukka for $548.60 for my girls and I. When we arrived at Chukka we were told that you need a top and shorts for the zipline. My girls had on swimwear. On there website and the confirmation I received via email it stated to wear comfortable clothing. It stated nothing about any particular required clothing for any activity. I had to purchase a top and shorts for my 3 girls that was $20.00 just to start the excursion and find out the Hammock Splash and Power Snorkel (that was included in the excursion) was not available. These were two activities my girls really wanted to do. I would not have purchased this excursion if these two activities were not included. The horseback ride activity was late starting. When we got back from horseback riding we were supposed to eat lunch. However, we were late getting and the next activity (catamaran and power snorkel) was starting. Therefore, we were told to just grab our food and had to the catamaran boat. We could not sit down and enjoy the lunch. Instead, we had to eat while holding our plates in our laps while people were partying and bumping into us wasting our food. Then we were told when we stop to snorkel that the power snorkel was not available and had no been available for a while. I am pissed. I I have been going back and forth with Emmanuel Castillo (who assured me that he would take care of me) for a month and a half now. Every time I speak with him or he email me he tells me that the refund is in the final processing stage with accounting. It does not take this long to get a refund. I am getting nothing but a run around. The last email he sent me on April 26, 2024 and he told me the refund was processing and they he would keep a close eye on it. That is a bunch of BS. I have called and emailed since then and I am always told that he will call me back. Of course that never happens. He is now not answering my calls or emails. I have been a loyal customer for several years now and I am very disappointed in the treatment/service or non-service I am receiving and not receiving. This is no way to treat your customers who are spending their hard earned money for enjoyment just to not received what they have paid for and no refund. DO NOT PURCHASE ANYTHING FROM THIS COMPANY. This is not an honorable company to give your money to.
          Written May 15, 2024
        • SBedri
          0 contributions
          1.0 of 5 bubbles
          No Show !!!
          Nexus did not send transport for our family of 6 adults and two children on our day of departure. We sat in the lobby of Viva Wyndham Playa del Carmen and waited and waited. Agent in Canada sent me email also confirming our transport to pick us up at 3:40 p.m. At about 4:10 p.m. my daughter contacted West jet who took down the details and promptly hung up on her . Coincidentally 10 minutes later a van showed up claiming to have been sub contracted by Nexus . We spent another 10 minutes providing driver with our names so that he could fill his voucher to Nexus tours . The drive was busy and we were on edge worrying that we would miss our flight . Driver did not even know what terminal . We had to use roaming data to get information of terminal . When we arrived we gave the driver $60 pesos and he stated he needed more $$$ . We had no choice because he wasn't going to release our luggage in the trunk . We scrambled for more and gave him another $80 pesos. We were the last to check in and that went smoothly . Terrible experience. The resort staff did not lift a finger up provide assistance. They watched us sitting there and then scramble . Mexico wasn't a good experience!!! West jet Nexus tours Please respect peoples time and hard earned money .
          Written May 13, 2024
        • benjaminmC4853HJ
          0 contributions
          1.0 of 5 bubbles
          We’ll never book with Nexus again!
          Don’t book! My wife an I did a lot of trips across various countries and with various tour agencies - and it’s always been fun. Not with Nexus. Of the 8 hours of our Isla Mujeres trip we spent 3 hours (!) waiting for logistical processes (waiting for check ins, boat etc.). They were badly organized. In the end we had to take an Uber to get back to our hotel in time. They sold us the tour as a family trip and told us our 5 year old daughter was a „full“ passenger having to pay 110 Dollars. What they did not tell us: She wasn’t allowed to do any activities in the boat. So we paid 110 Dollars for two glasses of orange juice and some fries. When we described the problem they (in our case an employee called Angel) did not try to help us but only blamed their “partners“. We‘re really disappointed and won’t book with Nexus ever again.
          Written May 8, 2024
        • 312dech
          0 contributions
          5.0 of 5 bubbles
          Transfer arrangements
          Laura was so helpful, I would recommend her, sort things out very quickly and easily 5x. Contact via WhatsApp whilst she was not at the resort.
          Written May 8, 2024
        • 447natashaa
          0 contributions
          5.0 of 5 bubbles
          Montse is the best!
          Montse Hurtado is super nice and easy to work with. We had a great time on the catamaran that we booked for our wedding! The marina check in and check out wasn’t the smoothest and I expressed my concerns with Montse. She listened and tried her best to help! I appreciate all the patience Montse had with my big wedding group! Thank you so much!
          Written May 7, 2024
        • 364linar
          0 contributions
          1.0 of 5 bubbles
          Absolutely horrible!!
          I never write reviews but this company was so awful. Their lack of organization and communication turned an otherwise amazing trip into a headache. Even after confirming our shuttle pickup time, the shuttle never showed up. When I went to speak with the representatives they continued to pass me off to the next person. The representative, Will, that had confirmed my shuttle the day before told me there were no shuttles available and that I had to take a taxi. He was extremely rude and walked away from me mid conversation. I had already paid for the shuttle service at this point. Do yourself a favor and avoid this company!
          Written April 30, 2024
        • Judy B
          0 contributions
          1.0 of 5 bubbles
          Rude attendant
          I arranged for a shared shuttle from the airport to my resort. The man who was checking me in didn't greet me (after I greeted him) just held up his phone to scan my ticket. I tried showing him my email confirmation, he shook his head in annoyance and said "no the voucher" rudely. I tried opening the Nexus app as to pull up the voucher, but it was taking a while to come up. The man rolled his eyes and went from annoyed to angry. I tried to show him my phone and explain the app was taking a while at which point he raised his voice at me and snapped "they gave you a booking number. What's your booking number". At that point I just showed him my email confirmation again and he finally, upon seeing the confirm number, looked me up and confirmed my ride. He had me stand off to the side to wait for others. After 40min the shittle arrived. The man completely ignored me and walked two other women who checked in about 30min after me to the shuttle, looked at me then just walked back to his station. Another attendant with Nexus noticed the situation and came to me to re-confirm my ride and walked me to the shuttle. I have no idea why the original attendant had such a nasty disposition but it was unacceptable. I had booked my departure transportation through them as well, but have canceled.
          Written April 28, 2024
        • Momof2Prncesses
          0 contributions
          5.0 of 5 bubbles
          Amazing Experience
          We did the Cenote and Turtle Excursion, it was an amazing experience. We also want to give a shout out to Luis Hernandez!!! He was so very helpful not only with booking this tour but helping us find a great restaurant to try. Definitely a memorable experience with the family
          Written April 28, 2024
        See all 3,808 reviews
        These reviews are the subjective opinions of Tripadvisor members and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

        Most Recent: Reviews ordered by most recent publish date in descending order.

        Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

        Popular mentions

        5.0
        5.0 of 5 bubbles203 reviews
        Excellent
        182
        Very good
        12
        Average
        2
        Poor
        2
        Terrible
        5

        Storm B
        4 contributions
        5.0 of 5 bubbles
        Jan 2023 • Family
        We came to Cancun for a wedding with our 4 year old and her support person as she had a disability. After the wedding we wanted to explore some of the fun activities. We were well taken care of by Teresita Banuelos. She told us about XCaret Park and all the amazing activities there was for people with families. She told us about the special discount you can get if you book more than 1 excursion with the xcaret company. Unfortunately they don't have special pricing for support people for people with disabilities. That being said Teresita Banuelos spoke with the company on our behalf and explained the situation. She was able to get us an exception discount for our child's support person. That made it more affordable for us and allowed us to do more activities.

        Teresita Banuelos at nexus was amazing. If you ever need to book an excursion, book through her. She took the time to show us many different activities. And helped us pick the best ones for families with young children and to our preference. Explained the price differences and got us awesome discounts with the company. She was pleasant and professional. She really wanted us to have the best time in Cancun. She was knowledgeable about the different companies and activities. She also worked on our behalf to get discounts for the hotel excursions.

        She was also helping to train new staff and I was able to see how patient she was with him. Overall I really recommend if you are planning on going to any excursions font pay full price. Speak with the folks in orange shirts or better yet with Teresita they will make sure you get a good discount.
        We booked XCaret by Mexico, Xenotes, and Xavage. So much fun. We also booked a private boat and jetski for the wedding party. We had such an amazing time.

        Thank you for reading.
        Written January 29, 2023
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Hello 877stormieb: Thank you for taking the time to share your feedback with us and for choosing NexusTours. We are delighted to know that you had an unforgettable experience in Cancun and that you enjoyed the services provided by our team and that our representative Teresita did everything possible to make your stay memorable and unique. Feel free to tag us on social media as @NexusTours or with the hashtag #NexusTours and also share your photos of those unique moments with us. We look forward to welcoming you back to any of our amazing destinations! Sunny regards! Alejandro Vázquez Corporte Director of Guest Experience NexusTours
        Written February 1, 2023
        This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

        EM13
        1 contribution
        3.0 of 5 bubbles
        Our meeting time for the shuttle was 8:25 AM, but had no idea, with another pickup stop, we wouldnt arrive to the park until almost 11, when the map showed the trip to be about 45 minutes. The guide on the ride over was good, but another twist was there are two return times of 4:40 or after 9. It was super crowded when we arrived and found ourselves rushing, because we didn’t want to have to wait for the later time, we weren’t interested in seeing the shows later in the day. The excursion would have been better if there wasnt almost a 5 hour difference in return times. We were left with the decision of rushing or having to wait around for at least a couple hours. In retrospect, we would have looked for a more flexible ride.
        Written April 20, 2021
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Dear traveler, Can you please send me a quick email with your booking number to tmatus@nexustours.com so I can personally follow up on it? It is in my best interest to take care of immediately. Looking forward to hearing from you, Thalia Mattus Customer Service Manager
        Written April 24, 2021
        This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

        Debbi O
        Holden Beach, NC78 contributions
        5.0 of 5 bubbles
        Our family visited Xcaret park & the Dolphin experience. The park has expanded since our last trip & there was so much to see & do. It was a great day, we highly recommend it for families visiting Cancun/Playa del Carmen.
        Our grandkids have lifetime memories of swimming with the dolphins. The trainers & staff at dolphin experience were very knowledgeable & explained everything very well.
        Written June 25, 2021
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Dear Debbi O: Thanks for taking the time to share your feedback with us. We're very happy to learn that you’ve enjoyed your experience with NexusTours. Xcaret Park & the Dolphin interaction is definitely an experience that caters for families, which is why it is one of our top choices for excursions in Cancun and Playa del Carmen. Please feel free to tag us on social media as @NexusTours or hashtag #NexusTours and also share your photos of those unique moments with us. We will continue to strive to bring you the best experiences under the sun! Our fundamental aim is to ensure you have an unforgettable experience with us! We look forward to welcoming you in any of our breathtaking destinations! Sunny regards Alejandro Vazquez Director of Guest Experience
        Written June 26, 2021
        This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

        Jasmine S
        Chicago, IL2 contributions
        5.0 of 5 bubbles
        Jul 2022 • Family
        Alejandro Tamayo was amazing! His customer service in arranging transportation to and from the airport as well as the outing to Xcaret was impressive. He did everything possible for us to get our transportation even after a flight change. The tips he gave us for Xcaret were great. Definitely recommend his and Nexus services!
        Written August 5, 2022
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Hello dear Phenobarbidoll2005: Thank you for taking the time to share your feedback with us and for choosing NexusTours. We were thrilled to learn that you had an unforgettable experience in Cancun and enjoyed the service provided by Alejandro, please rest assured he will be recognized for a job well done! Please feel free to tag us on social media as @NexusTours or hashtag #NexusTours and also share your photos of those unique moments with us. We look forward to welcoming you again in any of our amazing destinations! Sunny regards Alejandro Vazquez Director of Guest Experience NexusTours
        Written August 9, 2022
        This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

        Bonita W
        1 contribution
        5.0 of 5 bubbles
        we are very happy with the experience we had with our Sunwing representative Marisela. She went above and beyond to find us the best deals and the best memorable excursions that we had. She even met us the next morning to make sure we got on the correct bus so that we would not miss our excursions. Very kind very compassionate and we thoroughly enjoyed her services and definitely we will book through Sunwing again because of her expertise and her going out of her way to make our experience a positive one.We love you Marisela! Viva Cancun!!
        Written July 16, 2022
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Dear Bonita W: Thanks for taking the time to share your feedback with us and for choosing NexusTours and Sunwing. I was delighted to learn that you had a wonderful time during your recent vacation in Cancun and that our Rep Marisela went above and beyond to make your stay memorable and unique. I will make sure they are all recognized for a job well done! We will continue to strive to bring you the best experiences under the sun! Our goal is to ensure you have an unforgettable experience! Please feel free to tag us on social media as @NexusTours or hashtag #NexusTours and share your photos of those unique moments with us. We look forward to welcoming you once again! Sunny regards Alejandro Vazquez Director of Guest Experience NexusTours
        Written July 22, 2022
        This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

        Young
        Ontario, Canada1 contribution
        5.0 of 5 bubbles
        Jan 2020
        We booked a trip with Sunwing to Riviera Maya and stayed at Blue Bay Grand Esmeralda. Our Sunwing representative Brian Tox was very helpful and worked to make sure our trip was the best it could be. We were very impressed with how pleasant, and professional Brian was. When we had problems with the pickup at our first excursion, Brian worked with the excursions company to provide us with a solution to our inconvenience. It was very appreciated! Brian's customer service skills are excellent.
        We’d highly recommend booking your tours and vacation with Sunwing.
        Thank you Brian for everything you did for us!!
        Written January 22, 2020
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Hello dear traveler We are happy to hear that you enjoyed your vacations, thank you for your review. Our mission is to give our clients the best and make your vacations the best experience ever. We are in 19 countries and 56 destinations. We will be glad to keep been with you on your future trips. We invite you to follow us on our social media @NexusTours to get inspired for your next trip. We will be excited to see your amazing pics, please feel free to tag us. #NexusTour, Your local experts! Kind Regards
        Written January 27, 2020
        This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

        Roselbis B
        Louisville, KY1 contribution
        5.0 of 5 bubbles
        Nexus tour did an amazing job with all our reservations. My husband and I tried booking xcaret park on our own and the date we wanted said that was all booked. Thankfully we used Nexus tour and within a matter of 10 mins we had our tickets for the day we wanted and amazing tips to make most out of the park! Our Virtual Concierge with Nexus Tours, Christian Edgar Garcia made it all happen for us. Enjoyed xcaret, xplor, and a snorkeling trip. Thank you so much!
        Written December 17, 2020
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Dear traveler, We're so happy to know that you chose us and enjoyed your Anniversary in Cancun! Our mission is to make every single one of your trips as magical as possible, we hope to see you again soon. We will make sure that Christian receives your good feedback and let them feel that for you was an awesome experience. Please feel free to tag us on social media as @NexusTours or hashtag #NexusTours and also share your photos of those unique moments with us. Have a great day. #NexusTours Your Local Expert!
        Written December 18, 2020
        This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

        Miq
        Birmingham, UK1 contribution
        5.0 of 5 bubbles
        Feb 2023 • Couples
        A recommendation made from Teresita (excursion rep) and what a fantastic recommendation. Both my partner and I enjoyed this all day trip consisting of a boat ride filled with entertainment and beverages to an island whilst on the way stopping off to do snorkeling. Spending time on the island was equally fun filled with the chance to explore the island, gift shopping, driving in a golf buggy to explore the history of the island and not forgetting the wide choice of unlimited buffet and drinks selection.

        Overall a fantastic day out for couples and the family and a great place to snap those memorable pics.
        Written February 23, 2023
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Hello Miquelxoxo: Thank you for taking the time to share your feedback with us and for choosing NexusTours. We are delighted to know that you had an unforgettable experience in Cancu and that you enjoyed the services provided by our team and that our representative Teresita did everything possible to make your stay memorable and unique. Feel free to tag us on social media as @NexusTours or with the hashtag #NexusTours and also share your photos of those unique moments with us. We look forward to welcoming you back to any of our amazing destinations! Sunny regards! Alejandro Vázquez Corporate Director of Guest Experience NexusTours
        Written February 23, 2023
        This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

        michelle z
        1 contribution
        5.0 of 5 bubbles
        Aug 2023 • Family
        Alexis from Nexus tour spent a great amount is time showing us different tours and helping us choose the one that is most suitable for our family. He also helped us throughout the week to answer further questions we have about different tour. We had an amazing time at XCARET!
        Written August 28, 2023
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Hello dear michellezV6969PA Thank you for choosing NexusTours and for taking the time to share your feedback with us. We are thrilled to hear that you had an unforgettable experience in Cancún and that our team, especially our representative Alexis, went above and beyond to make your stay memorable and unique. We love seeing our guests share their special moments with us on social media! Don't forget to tag us @NexusTours or use the hashtag #NexusTours when sharing your photos. We look forward to the opportunity of welcoming you back to any of our amazing destinations soon. If there is anything we can assist you with, big or small, please don't hesitate to contact us. See you soon! Alejandro Vázquez Corporate Director of Guest Experience NexusTours
        Written August 29, 2023
        This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

        Laxibaby
        Vancouver, Canada9 contributions
        4.0 of 5 bubbles
        Jesus, the Sunwing agent was marvelous to recommend this day tour suitable for my GF 4year old.
        A kinck was we went to the wrong pick up as the hotel has two libbies that looked same.
        He realky helped and had our tour rearranged for tge next day.
        Very pleasant man
        Remember you are dealing with Jesus.
        Written April 4, 2022
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Dear laxibabe838: Thanks for taking the time to share your feedback with us and for choosing Sunwing and NexusTours. I was delighted to learn that you had a wonderful time during your recent vacation in Cancun and that our Sunwing Rep Jesus went above and beyond to make your stay memorable and unique. Please rest assured he is recognized for a job well done! We will continue to strive to bring you the best experiences under the sun! Our goal is to ensure you have an unforgettable experience! Please feel free to tag us on social media as @NexusTours or hashtag #NexusTours and share your photos of those unique moments with us. We look forward to welcoming you once again! Sunny regards Alejandro Vazquez Director of Guest Experience NexusTours
        Written April 6, 2022
        This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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        Xcaret Xperience from Cancun and Riviera Maya provided by NexusTours