After you reach the Arrivals Hall A (directly to the column where there clock is located), look for a coordinator holding a Klook signage with your name on it. The coordinator will be there between 9:00 am - 6:00 pm
If you arrive before or after 9:00am-6:00pm, your driver/operator will be at arrivals hall A holding a signage with your name on it
You may present either a printed or a mobile voucher to confirm your reservation
Maximum Waiting Time:
The driver will wait for you up to 75 minutes starting from actual flight arrival time; In order to avoid arguments and provide you the best experience, please do indicate your flight number correctly on checkout page
During the 75 minutes waiting time, the operator will contact you for confirmation. If the operator manages to contact you but already after the waiting time, you will be charged overtime fees HKD 150.
If the driver has waited for over 90 minutes and you are still not reachable, you will be regarded as "no show" and the driver will leave. In this case, no refunds will be issued