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Hi I Went to Ivan vavoz at 15h, ( Friday 5 /4 ) and i waited until 16h10, no boday were there for the tour. so I payed 12 euros for nothing, they should refund me the money that i payed for them. Anas
Date of experience: April 2019
Response from Larisa K, Owner at Sofia Sightseeing Tour
Responded Apr. 12, 2019
Hello Anas, I’ve read your review, and we want to apologize for the misunderstanding. We had our worker waiting for you at the office, to give you your device and make sure that you get your service right. We are really sorry, and we want to make sure that doesn’t happen again. We want to offer you a compensation, we can make sure that you get yours Sofia Sightseeing Tour absolutely free, if you are still in Bulgaria or if you get back sometime to visit us. Either way we can offer you a full refund. We want to know if it could be possible via PayPal? We are waiting for your feedback. Manager Audio Guide