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Pre-Order request for Studio Ghibli Museum – including Ticket delivery

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2 travellers
    What to Expect
    Visit: Ghibli Museum Mitaka, 1-1-83 Shimorenjaku, Mitaka 181-0013 Tokyo Prefecture

    Visit Ghibli Museum

    Duration: 2 hours

    Pass By: Japan Awaits, Tokyo Prefecture

    Ghibli Museum tickets supplied by Japan Awaits
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    Important Information
    Departure Point
    Ghibli Museum, Mitaka
    • Entry/Admission - Ghibli Museum Mitaka
    • Hotel pickup and drop-off (if option not selected)
    • Food and drinks
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    Additional Info
    • Confirmation will be received at time of booking
    • Wheelchair accessible
    • The pre-order booking deadline is on the 5th at 23:59 JST of the previous month of the ticket date. Ghibli Museum tickets go on sale in the middle of the previous month. The earlier you book, the more likely you will secure the ticket. If ticket cannot be booked, you will receive a full refund.
    • PLEASE ANSWER QUESTIONS IN GHIBLI FORM: After your booking, you will receive a link to the Ghibli Form that asks for pertinent information required for this booking. Please ensure that this Ghibli Form is completed accurately before the 5th of your ticket request date to avoid cancellation.
    • QUESTIONS IN GHIBLI FORM (A): Please provide at least 3 different dates and 3 different times (in order of preference) to increase your chances of getting the ticket. The entrance times for Ghibli Museum are 10:00 am, 12:00 pm, 2:00 pm, or 4:00 pm. If you do not provide alternative dates and times before the 5th of the previous month of your ticket date, your entrance ticket time will be assigned to you automatically on the ticket date you selected. The tickets are based on availability, but acquiring the tickets is not always guaranteed. We will let you know at least two weeks before the ticket date if we were NOT able to secure the tickets for you, and you will receive a full refund.For ticket delivery purpose, hotel or Airbnb/guesthouse details must be provided to the local operator by the 5th at 23:59 JST of the previous month of the ticket date or your booking may be subject to cancellation.
    • QUESTIONS IN GHIBLI FORM (B1): For Hotel Delivery: Please provide 1) Hotel name, 2) Hotel address, 3) Full name used for your reservation, 4) Confirmation booking number, and 5) Dates of stay at this hotel. We will deliver your tickets to your hotel in advance for the concierge to hold for you. The tickets will be available upon check-in. We require at least 7 full business days for delivery. We only deliver to hotels with a concierge with whom we can confirm the receipt of the ticket delivery (if your hotel does not have a concierge, please book the "In-person Delivery" option). If there are changes to your accommodation, please let us know right away; once tickets are sent to hotel, we may not be able to retrieve them (guests may have to pick up at the original hotel they booked with).
    • QUESTIONS IN GHIBLI FORM (B2): For In-person Delivery: Please provide 1) Full Address (including apartment #), 2) Contact phone number (our staff will contact you for delivery or drop-off, 3) Dates of Stay at this Location. This in-person ticket delivery option is ideal for guests who are not staying at hotel with a concierge service (for instance, Airbnb or guesthouses). Our staff member will personally meet the guest at their place of stay within Central Tokyo and hand the tickets to the guest, or drop off at this designated location.
    • QUESTIONS IN GHIBLI FORM (C): Please provide the age of each guest at the time of booking. At the museum, staff will check that the ages of all passengers on the tickets match with their passports.
    • Only one name (the Lead Passenger) is required for this booking and must be the same name on the person’s passport. This name will be printed on all tickets for the group. The Lead Passenger must bring his/her passport to Ghibli Museum and the staff will check that the name on the tickets match the name on the Lead Passenger’s passport. Other guests should also bring their passport as the museum may check the age of each person in the group.
    • Children must be accompanied by an adult.
    • Adult pricing applies to all travelers age 4 and above.
    • The following rules were set by Ghibli Museum to make your stay at the museum pleasant, safe and comfortable: 1) Photography and video recording are not allowed inside the Museum. The Ghibli Museum is a portal to a storybook world. As the main character in a story, we ask that you experience the Museum space with your own eyes and senses, instead of through a camera's viewfinder. We ask that you make what you experienced in the Museum the special memory that you take home with you. 2) Admission into the Saturn Theater will be limited to one screening per person. 3) Smoking is strictly prohibited on the premises of the Museum. 4) Please turn off all mobile phones. You are also asked not to use mobile phones outside the Museum building where they may disturb others. 5) Those who are sensitive to light should be aware that in the Permanent Exhibition Room, there is an exhibit that flashes bright bursts of stroboscopic light. 6) The garden roof may be closed in case of inclement weather. 7) The Cat Bus is for elementary school children and under only. 8) Eating and drinking are prohibited inside the Museum. Anyone who has brought food or beverages to the Museum must eat or drink on the Cafe's outside deck only (The deck area may be closed in case of inclement weather) and take with them any litter he/she has created. 9) Please leave baby carriages at the designated storage area. Coin lockers are available for small bags and parcels. For large luggage, please contact our Museum staff for assistance. 10) It is prohibited to enter the Museum with dangerous objects. 11) Pets (except seeing-eye or guide dogs) are not allowed in the Museum. 12) Any activities which may interfere with the operation of the Museum, either inside the Museum or in the facilities related to the Museum, are strictly prohibited. 13) The Museum reserves the right to refuse admission to anyone who might interfere with other visitors or cause trouble to others in the Museum. 14) No re-entry to the Museum is allowed. 15) The Museum or its related service providers are not responsible for accidents caused by visitors' negligence. 16) Visitor parking is not available at the Museum. You are kindly requested not to come to the Museum by car. 17) Meetings, speeches, distribution of leaflets, and exhibit and sales of goods are prohibited within the Museum. 18) Photography or video recording of the Museum for commercial purpose is not allowed. 19) Ticket purchase for resale is not allowed.
    • Cost includes ticket (age 4+, 1000 JPY), service fee (3900 JPY) for finding tickets and delivery to your hotel (if applicable).
    • Stroller accessible
    • Near public transportation
    • Infant seats available
    • Transportation is wheelchair accessible
    • Surfaces are wheelchair accessible
    • Most travelers can participate
    • This tour/activity will have a maximum of 40 travelers
    Cancellation Policy
    All sales are final and incur 100% cancellation penalties.
    Traveller rating
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    Popular mentions
    I purchased 3 tickets with Japan Awaits for 14,700 yen/£110 I ordered and paid for them in April, I was a bit apprehensive at first because there wasn’t much information about them online however the service was excellent. They emailed me every step of the way. They asked me
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    Cumbersome and frustrating ticket purchasing process aside, and whether to get a breather from Tokyo or on your way somewhere else, this is a worthy destination in and of itself. The surroundings are beautiful, the museum's structure and grounds are gorgeous, everything is
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    We had a wonderful time at the Studio Ghibli museum. Trip Advisor did a great job of securing our tickets, when we arrived at our hotel the tickets were waiting for us here. Well organised and efficient. Would recommend.
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    The Museum is an amazing experience. So much fun. Great for family. Plus doing the pre-order request made it so easy. They where already at the hotel as soon as I checked it. Made it stress free more me.
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    ordered tickets for ghibli-museum more than 3 months in advance. booking confirmed and amount was debited from credit-card in april 2019. unfortunately i realised the trap only once in japan the day before the visit. there it was too late to react. result: disappointed
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    Response from JapanAwaits, Guest Relations Manager at Pre-Order request for Studio Ghibli Museum – including Ticket delivery
    Responded Aug. 27, 2019
    Hi Toufiq, Thank you very much for your feedback. We have checked your booking. Your booking was made on April 15th. If you check the Viator messaging board, you can see that we tried contacting you on April 15th and May 1st, as well as sending you SMS messages, as we needed to know your booking preferences (your preference entrance times and at least 3 different alternative dates), which is mentioned as a requirement in the description of the tour page. Unfortunately, we never heard back from you, so we defaulted to trying to get any tickets on the one day that you requested for (July 15th). July and August are a really busy time for Ghibli Museum as many residents also frequent the museum during summer holiday, so the chances are much slimmer if you only provide us with one date available. Usually, we would have to cancel the booking if you don't respond to us with alternative dates, but in this case we made an exception. We wrote to you on June 11th (within 1 day of the official ticket release date) and notified you that we could not get the tickets for you and that we would refund you the full amount immediately. That same day (which was the first time that we had received a response from you), you wrote back and asked us why we did not notify you sooner about not getting the tickets, but as you can see from our response thereafter to you, we could not notify you before the official ticket release date. Also, we urge you to please read the tour page description carefully, as you will see that this booking is for pre-order ticket requests only. If you booked earlier, you will be placed in priority for tickets, but that does not mean it is guaranteed, especially if alternative dates are not provided to us. I urge you to please read the information and description carefully. We are very sorry for not being able to get the tickets for you, but we hope you understand our situation and how much work goes into trying to get tickets. We have to work with the hotels in advance to make sure they allow ticket delivery, we try to get tickets using many different outlets and sometimes get extra tickets just in case, we must contact the guest many times especially if we do not hear from them and get the pertinent information required, we must deliver the tickets to the guest's hotel or place of stay often within the time the guest is staying there, and we don’t charge the guest for any of this service unless we are able to acquire the tickets (we will refund the full amount if the tickets are not available for them). I hope that you will reconsider your review to us as our service has been consistent with the page description that you had made the booking on. Thank you for your understanding in this. We hope you had a great trip in Japan and hope we’ll be able to assist you in the future. Sincerely, Miki | Japan Awaits
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    Key Details
    • Duration: 2h
    • Printed Paper Ticket Required
    • Instant confirmation
    • Languages Offered: English, Chinese, Japanese
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