The Tour was well managed and our tour guide Nursultan from NEOmad was super friendly and welcoming. The communication was detailed and through thought the Calls/Whats App chat until we met on the day of our trip. He made sure to reserve ample amount of time is given at each location to explore the beauty of nature as well as guided through the local shopping/photography. Along with that he made sure that we know about the rules and regulations and provided historic, current and amusing information thought out the journey. Also, he is well versed in communicating in English and knows Indian Culture, hence he was able to suggest good restaurants that would meet your taste palette. Overall would rate 5/5 for the great, memorable experience. Would highly recommend if you are planning for private excursion and trust me you won't regret!

The tour was an awesome experience. It was a 4-5 hours journey and during the whole entire trip, every part of it was perfectly smooth and well explained. We got to see and take a bunch of amazing views. The tour guide, Nursultan was very nice and informative. We could definitely say that it’s a worth the experience tour to at least try it once in your life!

Due to some unexpected reason, Nursultan suggested visiting Issyk Lake instead. It is a beautiful place with amazing views, and we love it so much. Nursultan is a very nice, knowledgeable, and caring person. We enjoy the time with him very much. Thanks for your tea and chocolates.

What a mesmerising view,Gondola ride from Medeu skating rink to First phase Shymbuluk resort,second part was denied to us as we were above 55 age & it’s open ride,third phase was closed,but first phase is very much lively having lot of pubs,restaurants having great view in backdrop

Went during September and were lucky enough to get a snowfall at the top. Our personal guide Mr Nur Ul Sultan was very good, spoke good English and was well aware of the area. If you can don't miss the chair lift ride up from the second station the feeling is amazing.

Excellent tour. Very professional guide in mr nur sultan . The lake was beautiful and nur explained everything about it so well. The tea he made for us made it all the more special. The gorge trek was amazing. Special mention to the professionalism of nur and his attention to detail.

Nur was amazing as our host, for the entire day. - Was in regular touch over whatsapp, before the tour day - Picked us up on the day of the tour right on time (we were 11 in all), in a clean, comfortable Mercedes van - Briefed us on the day and planned it out well - Shared everything he knew about Kazakhstan, about the Big Almaty Lake, the Ayu Gorge - patiently as we bombarded him with questions - Took stunning drone shots at the lake! - Took us to a lovely cafe (Tary) at the visitor center (expenses extra) - Brought along tea for all of us, which we had while overlooking the beautiful waterfall - And most importantly, was warm, cheerful, polite all through. Absolutely stunning experience. Highly recommended!

Our guide Nur Sultan was extremely friendly and polite. He showed us around the Shymbulak ski-resort and told us about the history of Almaty and ski resort. It was a perfect day trip. We recommend this tour.

NEOmad is not a reliable tour operator. I booked a tour several months in advance and the tour was cancelled shortly before my departure for Almaty. Needless to say I was left very little time to find another tour operator for this trip. If you want a reliable tour operator, book with someone else.

I was asked to cancel this tour due to weather, still the money was deducted & entire amount was not refunded. This is not ethical. I will really not consider booking again through tripadvisor

This is an excellent tour of the ancient petroglyphs within the Unesco designated heritage area. Nur Sultan was our guide for this full day excursion starting by picking us up from our hotel in the morning. Nur Sultan is very knowledgeable of the rock art and the stories of the petroglyphs. His passion for this area and kind approach made this full day excursion a wonderful experience. I highly recommend Nur Sultan to anyone wanting a professional guide to explore this very special area.

What an amazing experience! To see these ancient petroglyphs with a knowledgeable guide like Nursultan gave us an understanding of the history and culture that has lived in this area for thousands of years and still honoured in Kazak tradition today. Seeing the petroglyphs in person with a guide like Nursultan brings the stories of this art work to life in a way that photos just can’t portray.

Nursultan is the best person who can take you for Big Almaty trip, without the necessary hiking. he is knowledgeable and trustworthy and can get you the best experience. Tea and chocolates by big Almaty lake was really much appreciated

The booking did go smoothly and the tour operator contacted me immediately afterwards to confirm the details. Also my guide Bakhtiar contacted me before my arrival to Almaty, so everything was very well organized before and during the trip. The drive out of Almaty took about 1,5 hours but always with nice scenic views. Watch out to your right after leaving the city to enjoy the mountain panorama. First stop was the waterfall, the hike up there was not too difficult but with my fitness level it took rather 40 min, than the 20 min promised by Bakhtiar ;) In any case the views were very well worth the effort!! On the way to the next stop Lake Issyk, we stopped by a trout farm where we could enjoy an excellent lunch. Lake Issyk was a bit low on water but still the views were very beautiful. It helped for sure that it is still preseason and during the week, so it was not crowded. The way from parking to the lake was also involving a short hike but all manageable;) However, as I was a bit tired after a day in fresh air and with a lot of walking I decided to skip the last stop with the Golden Man Museum and keep it for the next time. I will for sure be back to Almaty!! And as on the day before my guide Bakhtiar was again doing a great job adjusting to my needs. Communication and interaction was going also very well, as he speaks very good English and has great communication skills!!

The booking did go smoothly and the tour operator contacted me immediately afterwards to confirm the details. Also my guide Bakhtiar contacted me before my arrival to Almaty, so everything was very well organized before and during the trip. It was amazing to go up the mountains so class to the city, of course it helped that weather was sunny and quite warm! The views from 3.200 meter were amazing and there are also many activities offered up there. There are also several nice restaurants and cafes up there where you could enjoy nice meal and drinks. All in all for me a very enjoyable and relaxing day in the mountains and Bakhtiar was doing an excellent job to arrange the program to my liking.