I've been on firework cruise on July 4th, 2021. I paid more than $1300 for a party of four for a nice sky deck seating, dinner, etc. It's turned out they completely overbooked the vessel and had to use other ferry boats without skydeck or seating for everyone. The dinner was served cold in plastic containers. They didn't provide any safety briefing or explained where the life jackets are. They delayed departure by 1.5 hours. This is definitely scam as the service they provided was far cry from what they advertised. Don't even think to book anything with them.

4th of July Firework, 2 person $458 scam. Do not book with this company unless you want to give them free money!

TERRIBLE. This company is a joke. They shouldn't be allowed to even operate. I've bought the Sunset Cruise tour with Sky Deck access thinking that it would be a remarkable experience with my family since we were in NY just for that weekend. This trash company screw up with our Saturday. We were standing in line from 6:30pm until 08:10pm and our boat was not even at the dock. The crew was rude and only telling us to wait because apparently they have oversold the tickets for that tour and were trying to figure things out. After 8:10pm a very old boat, seemed to be sinking, was at the dock full of people. They told us they would unload the boat and we would start our "Sunset Cruise". What time were we suppose to start our Sunset Tour? 8:30/9:00pm???? This company is not delivering what they are selling. It is very bad organized, not as advertised at all. AVOID THIS SCAM if you do not want to ruin your family/friends experience in NY. Upon contacting them many, many times via email and phone, they responded they were sorry and the only option would be rescheduling it. First, I DO NOT LEAVE ON THEIR BACKYARD TO SIMPLY RESCHEDULE IT. Second, not even if they give me for free I'd trust on them again. LIBERTY CRUISE NYC IS AN ABSOLUTE RIP OFF ***STAY AWAY***

AVOID THIS COMPANY. THEY ARE A RIP OFF I wish we could give them negative stars because that's what they deserve. I booked a Sunset Cruise with Sky Deck seating option. Boarding was suppose to start at 6:30pm. We were standing there in line till 08:10pm and nothing. When the crew was questioned, they were rude and only telling us to wait. Attempted to contact customer service many times, they are rude over the phone and very slow in responding by email. No refunding options are provided. This company is not delivering what they have been selling. AVOID THIS TRASH COMPANY, DO NO WASTE YOUR TIME AND $

My husband, friends, and I bought tickets to the New Year’s Eve cruise, thinking “gonna start the new year on a boat, watching fireworks, and drinking at an open bar!” Well our plan was thwarted pretty much right away, there wasn’t enough room on the tiny boat, after waiting a lot longer than was needed. (There is another review about being on the boat that night.) There were so many people on that boat, all of the seats were full people were standing shoulder to shoulder, for four hours? No. Hard no. There was also suppose to be an all you can eat buffet, HOW? While we were getting closer to the boat, I asked an employee, “is there even room for everyone?” He said back to be, “yeah right there.” It was two booth seats, that the twenty people in front of us were to fight over. I grumbled back to him and he looked at me and said “yeah, I know it’s super crappy.” He didn’t use the word crappy, he used the swear version of it. Even their employees think it’s super crappy what they are doing! Don’t buy the tickets to this greedy, garbage cruise line, you’ll regret it. Also check out their old travel advisor, that’ll paint the true picture!

The day was rainy, but the trip was delightful in a fully enclosed and heated cabin. Jack did a great job of guiding us through the historical significance of what we were seeing. awesome tour.

I must admit I did this expecting not much more than a touristic money grab, and I was surprised by how excellent it was, not just for the views and the duration, but also for the excellence of the guide who must’ve talked for a good 2 hours non stop, giving a load of interesting facts and stories about manhattan, jersey and Brooklyn. Loved it!

We paid over 200$ a person for this sub par experience. First off I would like to say that the CREW was amazing... but clearly this is a large company so far removed from the consumer experience that it's just trying to make an extra buck every which way they can, regardless of the quality. This boat was small... it had one working bathroom with one stall for everyone on the ship... there was another bathroom that you literally couldn't use because it was a BROOM CLOSET WITH AN OVERFLOWING TOILET IN IT... it was cold... it was advertised as OPEN BAR but was only beer and wine and if you wanted hard liquor it was 15$ each!! That is literally not "open bar," not everyone could even get on the boat that bought tickets because there wasn't enough room for everyone INSIDE. Yeh... they were expecting people to sit outside for 4 hours, on a dinner cruise, in freezing temperatures and hail. At least we got on line early enough to be inside. If those were my plans for the evening and I had to turn around and go home i'd be even more pissed than I am now. We were supposed to board at 9PM and didn't get on until like 9:30PM because they were running late and it was freezing and hailing on us, and some people didn't even get on... I'm sure this company is just fine enough for a quick daytime tour around the Statue of Liberty but DO NOT use them for anything "special," there were 4 of us so it cost us almost 1,000$ for the night and what we got was SOOOOO shabby...... Shabby is the best word I could use to describe it.

The cruise was great and great for the price. The narrator was excellent and very knowledgeable. No matter how cold it is go to the top for the best views and Pictutes. Waste of money if you don’t. Only reason not 5 stars was difficulty finding the location to get on the boat. Had to ask multiple locals working along the way. No signs that say Liberty Cruise that we could see. Other than that I highly recommend this tour! Oh and do the 3pm in the winter. Catch great sunset pics!

Brought my wife to the city, for a special Christmas treat. Spent the extra money for "premium" service. Premium was far overbooked. Ended up seated on the lower deck. Upper deck Mimosas were full sized. We got half sized glasses. Mimosas ran out 1/2 hour into the cruise. My experience was far from "premium"! I drove 4 hours for this? (My reason for coming to the city fell far short of my hopes). I would not recommend spending the extra money for "premium" service.

Really good cruise, well organized and informative, staff and crew super helpful would definitely recommend.

If this New York water tours is what was liberty cruise beware. How can a company that has been trading so long only have around 200 reviews? The experience my wife and I had was nothing short of a rip off. Sold a Two hour sail on line and only received a 45 minute trip on a very dirty dated boat, windows that you couldn’t see through for greasy hand and head marks, a load speaker system that you could not hear. Yes we got to see the sights but that was it. There must be far better companies out there. The staff seemed nice enough and I feel for them because after being ripped off they got no tip. Beware and research before you book.

Lovely and well organised cruise. The team extremely helpful and welcoming. Guide really well knowledgeable. I will definitely do it again

We have been in NY only for 2 days so we took big bus hop on hop off and water tour, perfect connection . i really reccomend . Great people, have learned someting news about NY and i saw Holywood stars Houses 😁 thank you

Our tour was great! We enjoyed it!!! The tour guide is really good, we learned a lot of interesting information about New York and other places around it.