We did a midnight tour and it was fun to see New York at night. Tho, the bus was very dirty with trash everywhere, and the audio was scratchy, we are in New York and on vacation , so we just went with the flow. The bus could definitely use a good cleaning.

Fun and beautiful sites!! Michael did a great job! I loved the trip over the bridge. Broadway lights are so amazing!!!!!

Michael was both hilarious and educational! He made the trip amazing and I laughed the whole time. He is the best. Can’t wait to come back

Michael was great! very bubbly and very knowledgeable I learned a lot and he kept me awake would definitely do it again!!

Excellent bus tour, especially the night bus with David and Davis. Extremely welcoming, knowledgeable and enthusiastic. I loved seeing the NEW YORK city skyline at night with a view of the Statue of Liberty, Brooklyn Bridge and entire Manhattan skyline.

Last minute tour & so much fun. It’s a whole different world at night. Felt safe. Driver was excellent in spite of the extra traffic.

David and Davis did a great job with the tour. Comical and informational. Great sights!!!!! Great time!!!!! Definitely recommend Top View!

David and Davis did a great job on the tour! I will definitely recommend this tour to family and friends! Probably even do the tour again.

David was lively and entertaining throughout the trip. And Davis the drive did an AMAZING job navigating traffic during Mexico Independence Day.

This tour was great!! Michael D was amazing, loved his energy! It was so fun and the views were lovely! Psd: bring a jacket! It gets windy!

Bought ticket and made reservation for 6 pm bus. A bus finally showed up at 6:35 but we couldn’t board because no one was present to scan. No updates. No supervisor. Someone showed up to scan around 7:10. Called the company customer service but they weren’t able to process a refund. Would not recommend. Once they have your money you are on your own.

Please, save your money and book someplace else! This tour caused nothing but grief from the first time I attempted to board a bus to the last! In NYC, I attempted to board the bus at stop #14 on 8th Ave only to be told that this particular stop wasn’t being used because it “was too busy”. I was then informed to walk to stop #2 near Margaritaville. I specifically chose TopView because they had two stops near my hotel and, being a single female, I felt better having stops to close by. Once I board the bus I noticed that there was no live information but all taped which would have been OK if it wasn’t 1-2 stops behind! The bus made it’s way through the stops without incident until just after stop #13 near the Port Authority on 42nd where, much surprise to all the riders, we were informed to leave the bus as this was the end of the tour! WHAT? Everything I read said that this was a loop - not a dead end tour! We were left to walk to the next stop to catch another bus, however, the next stop is #14 were I was told an hour or so earlier that this particular stop wasn’t being used because it was too busy. Fast forward to later in the day when I jumped on the Uptown tour from stop #15. The hawkers working the area had us board the bus, even with people up top saying there were no more seats. So doing as I was asked, I climbed the very narrow stairs to the top deck only to find NO SEATS! On the way down the very narrow stairs, the backs of both my legs scrapped the steps to the point where they were bleeding (word of advice, wear long pants and this shouldn’t be a problem). I got off the bus and walked to stop #23 where there sat an empty bus. YAY! Only problem, there was no recorded narration - just irritating music, until stop #16 (Dakota Building) where the narration started by saying “This is the Times Square stop….” For every stop thereafter! To add insult to injury, it says that one must reserve a seat for the night time tour - only to find that the people working the stop were letting anyone on. So, by the time it got to the group at the end who had reserved a seat, there were no seats left! I still have today to use the bus as a means of transportation…..but I’ll just say “thanks, but no thanks” and cut my losses!

AVOID this company at all costs. I had the misfortune of taking one of their recent night tours. Unfortunately our bus crashed due to driver error and we were stuck on the Brooklyn Bridge for over an hour and a half. It could have been far worse and we’re talking injuries or even worse. It was traumatic. I immediately wrote to complain about what I saw was a complete lack of any company procedures or protocols to deal with such incidents. After a series of ineffectual e-mail correspondence, TopView eventually acknowledged that it had been a “nightmare experience” and I was offered a miserly $45 refund on three tickets that had originally cost me $315, plus subsequently, a complimentary free tour - as if I was going to put my faith in their business ever again! And, as I wasn’t planning to return to New York any time soon, this was a completely pointless offer that would cost them nothing anyway. When I questioned the derisory amount of the refund, I was told that they were limited by their own terms and conditions. Seriously? When I see companies proudly quoting their ‘terms and conditions’, they might just as well admit “yes, you’re right, we’re in the wrong, we should do more, but we’ve covered ourselves in the small print, so tough”. That a third of all Trip Advisor reviews rate their experience with TopView as ‘terrible” speaks volumes for customer satisfaction and customer care. As someone who has worked in the cultural tourism sector for over 30 years I’m guilty here of not doing my own research beforehand. So many negative and highly critical reviews are a clear ‘red flag’ and I should have taken my business elsewhere. And TopView, please don't bother replying to this with the standard line “Your feedback is valuable in helping us improve our services”. These hollow words mean nothing to those of us who have legitimate complaints.

Very informative and amusing. Michael was a great tour guide! We were shown Manhattan and took the bridge over to Brooklyn to get a good panoramic view of downtown/midtown.

Our tour guide, Michael, and our driver were fabulous. Informative, funny, friendly, appropriate, and very enjoyable. This is the second time I’ve done the tour (15 years ago!) and I loved it all over again!