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Certificate of Excellence
Traveller Overview
  • Excellent79%
  • Very good12%
  • Average3%
  • Poor3%
  • Terrible3%
Travellers talk about
“coco tours”(91 reviews)
“steve mcqueen”(21 reviews)
“santo domingo”(43 reviews)
About
Cocotours serves all airports, cruiseports and hotels in the Dominican Republic. We offer shared and private transfers, and have been conducting daily service since we started operations 25 years ago. In May 2018 we were inducted into the...more
Certificate of Excellence
Contact
Calle Principal | Pueblo Bávaro, Punta Cana 23301, Dominican Republic
Website
+1 809-586-1311
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Cocotours Tours and Tickets
from US$179.00
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from US$780.00
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524Reviews1Q&A
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Popular mentions
Used service to pick up from Punta Cana to Santiago, 4.5 hours later we were in the city.... Great A.C and wi-fi included.
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My wife and I traveled to the Dominican Republic in mid-June. We used Cocotours for transport to and from the hotel to the airport. The service was excellent and very affordable... and our driver was on time, friendly and professional. Before and during our stay it was easy
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Last week I booked this so called company to transport my friends and I to another city in the Dominican Republic they required a deposit ASAP so I paid them but they never showed up to pick us up at the agreed time we waited over 20 minutes and ended up calling another taxi
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Response from Steve M, Manager at Cocotours
Responded Jun. 25, 2019
Dear A.D. I am so sorry that you had a bad experience with us, when our driver did not arrive on-time at 9:00 am for your 6-hour-long transfer from Punta Cana to Puerto Plata. You had alerted us by text message at 9:04 am to say our driver had not yet arrived, we immediately checked with our driver who told us he’d been delayed in traffic and whilst refuelling. At 9:08 we let you know that within a few moments our driver would arrive, and asked you to give us a few more minutes. At 09:13 am our driver arrived at your hotel and could not locate you, he asked the hotel bellboy if he knew where you were. The bellboy told us that he’d seen you talking to a taxi driver, and had heard the taxi driver tell you that our van would definitely not come to pick you up, although I’m not sure what would make a taxi driver’s comments credible, especially considering that he only had to gain by bad-mouthing us. It is not appropriate below for you to give the impression that we were 20 minutes overdue, because this was simply not the case. At 09:14 am when we were about to tell you the driver had arrived and was unable to locate you, you informed us that you’d already made alternative arrangements and had left the hotel in a cab, presumably some minutes earlier. My staff and I have copies on file of the above-mentioned correspondence. Whilst I wish to apologise for the fact that we were not there to pick you up on time, yours was not a typical Cocotours experience. If the tables had been turned, and if I had been the customer in this instance, I would have waited a few more minutes for our driver, especially given that this was a very long-distance service, and given that Cocotours always replied swiftly to your questions. Contrary to your comments, we are not scammers, liars and thieves. Yours sincerely Steven D McQueen
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I've used Coco Tours twice for transportation to/from the airport on 2 separate occasions to get me and my FAMILY safe to our resort for vacation in Dominican Republic. The first trip was on time, professional and courteous. The second time same great service all around
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Our hotel in La Romana offers complimentary transfers from La Romana airport but not from Punta Cana. When we saw the price from Punta Cana with the same company we looked and found Cocotours offered a better price so we booked it with them. After coming through customs, we
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