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MyHire Tours: Tours & Tickets

Open today: 12:00 a.m. - 11:59 p.m.
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  • Excellent90%
  • Very good5%
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  • Terrible5%
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“private tour”(2 reviews)
“waitomo caves”(2 reviews)
About
Finest, affordable & Unique NZ Tours
Open Now
Hours Today: 12:00 a.m. - 11:59 p.m.
Suggested duration: More than 3 hours
Contact
21 Frobisher way, Clendon park, Auckland 2103, New Zealand
Website
+64 21 151 7187
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MyHire Tours Tours and Tickets
from US$343.24
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from US$147.10
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from US$81.72
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from US$147.10
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from US$98.07
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from US$241.25
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26Reviews1Q&A
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+7
What a wonderful way to explore Auckland & other locations in the North Island of New Zealand! We had the most memorable experiences and wonderful three days spent with our guide, Vinit. Not only is he knowledgeable about New Zealand, but also very welcoming and enjoyable to
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Response from NewZealand0211517187, Manager at MyHire Tours
Responded Oct. 3, 2019
Kia Ora & Hello, Your feedback means a lot to us & help us to improve our services & bring value to money & time for all of our customers. Thank you & looking forward to seeing you, your family & friends again to Host them In New Zealand & show them the real living legends of New Zealand. Regards MyHire Tours Team
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I wrote review about this company and their terrible service already We had to ended our tour due to driver [--] was aggressive towards me and my son ! Viator refused to return my refund of $ 445 This is a day light robbery ! I will take this to further until I get my full
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Response from NewZealand0211517187, Manager at MyHire Tours
Responded 3 weeks ago
Hello there, Sorry to hear that & We understand your concern & happy to look into it. Investigation: After completion of our initial investigation on bases of voice recording & driver's statement. Few point noted in our investigation : 1) Just after 10mints of pickup from accommodation client started demanding unnecessary extra stops for coffee break. Driver politely reminded customers that its a group booking so having extra stops generally not possible but he said he will try to accommodate their request if time permitted & good news that After 30mints of driving, driver was managed to have 10-15 mints extra break. 2) After Reaching to first destination :Arrived by 8:40am, (hot water beach) Driver informed all customers about departing time 9:30am but unfortunately customers started to have breakfast at 9:30am without notifing driver & around 9:55am when driver found them & ask them to leave for next destination ASAP due to fact that there was entry time reserved for them. Customers felt offended & started misbehaving with him in public which we can call verbal harassment & it's our staff saftly concern. Still driver mainten patience level & listen to their concerns so the lady customer complaining that ocean water is cold & they could not walk around. Also they said its high tide but driver tring to make them understand that we have no control on ocean water temperature & its not high tide just that wheather is not idea today but they keep making public innocence.They said they were not informed about bringing swimming gear. But that was also not true. Our reservation team did mention in customer massage section to bring swimming gear clearly. 3) after departing from hot water beach driver took them to cathedral cove after reaching their they decided not to walk to cathedral cove & ask driver to take them back to Auckland & also do not want to go to last destination which was driving creek railway ride. We have a voice recording of customer clearly asking driver that She Is not interested to go further & wants driver to drop her back to Auckland. Driver double, trip time asked her if She still wants to continue. But customer was very clear to take her back. 4) this is a request to trip advisor & all readers & potancial customers to please check our track record & you will see we never had bad customer service & this case is clear sign of customer trying to misuse the system. Refund policy: Just on goodwill bases & customer's satisfaction, we had refunded partial payment to customer on same day which was our profit margin in this tour unfortunately. Even Specially knowing the fact that customers volunteerly did not want to complete the whole trip. Have a good day! Many thanks
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We got upgraded! Tour was supposed to be with the other 26 people ish, and now it's just me and my lil sist in the car! Yeayy! So happy! Benny (Our Guide) are so helpful & super kind. If you plan to do trip in Auckland, MyHire Tours is highly recommended!
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Response from NewZealand0211517187, Manager at MyHire Tours
Responded Sep. 20, 2019
Dear Customer , Your feedback means a lot to us & help us to improve our services & bring value to money & time for all of our customers. Thank you & looking forward to seeing you, your family & friends again to Host them In New Zealand & show them the real living legends of New Zealand. Regards MyHire Tours
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Vini was a great and fun tour guide. Good driver and nice guy! We totally recomend this tour to waitomo caves & Hobbiton!
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Response from NewZealand0211517187, Manager at MyHire Tours
Responded Mar. 10, 2019
Dear Carina, Your feedback means a lot to us. It help us to improve our services, also bring value for money & time for all of our customers. Thank you & looking forward to seeing you & your family & friends to Host them In New Zealand & show them the real living legends of New Zealand. Regards MyHire Tours
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We had a tour to Hobbiton and Rotorua - we were six persons including two children - everything was perfect - Viny was our guide and driver
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Response from NewZealand0211517187, Manager at MyHire Tours
Responded Mar. 4, 2019
Dear Johnson & family, Your feedback means a lot to us & help us to improve our services & bring value for money & time for all of our customers. Thank you & looking forward to seeing you again & your family & friends to Host them In New Zealand & show them the real living legends of New Zealand. Regards MyHire Tours
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