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Lisboa Autentica: Tours & Tickets

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“walking tour”(8 reviews)
“old lisbon”(3 reviews)
About
Lisboa Autentica specialises in organising cultural and creative walking tours.Its goal is for participants to get to know the city's inhabitants and spaces on a personal level. We are about authentic Lisbon, not cliches.We go about opening doors...more
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Rua da Madalena 171, Lisbon 1100-319, Portugal
Baixa, Rossio & Restauradores
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+351 913 221 790
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Lisboa Autentica Tours and Tickets
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We started off booking one eBike tour (Belém) and ended up on three consecutive day trips ( Secrets of Lisbon; Sintra and Cascais). The bikes are in excellent condition, the guides (Xavier and Jorge) so engaging and knowledgeable about their city. Book a tour! Don’t even stop
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We had 2 full days trips with Joanna - the first one to Sintra, Caiscais and Estoril, the second one to Queluz and Mafra. Joanna is an excellent and very professional guide. Her extensive knowledge of the history of Portugal and willingness to take that extra step to make
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A private E-bike Tapas Tour organized for people at Lisboa Autentica. Without prior consultation, 4 people were added to the tour during the start. A French guide on the spot behaves very rude after a few questions. Once home after the City trip, we sent an email to Lisboa
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Response from Lisboa A, Owner at Lisboa Autentica
Responded Jul. 21, 2019
Hello, We would like to, first of all, thank you for your participation in our tour and we would like to clarify some of your statements. A) When your group arrived, we kindly asked if you minded that four other people were added to the group and you said that there was no problem, B) On the booking confirmation that we received, it was never mentioned that the tour was private but we still asked if the group minded these extra participants since it was already big. Your booking came through a platform, and on the booking confirmation, this information was never mentioned. After this situation, we requested the platform to specify this information. C) As previously said, we did not have any other tour starting at the same time of your tour. We only had one French e-bike tour but it started at 10 AM (He is a middle-aged Portuguese man and you mentioned on your email that it was a young man that was rude to you). We asked the guide if he had any recollection of this situation and he said no since he left on time for his activity. Had you had mentioned this situation to your guide we would have done everything to clarify this and understand what happened at that moment. At the time of your tour, the only guide from our company was the one for your tour. D) We did everything in our power for the tour to run smoothly, we even prolonged the tour for one hour because of the weather (it was very hot on that day). Since the group was large and there was another staff member to help to run the tour. We never tried to find an excuse for this situation, we have always tried to explain what happened as professionally as possible, as you can see on the email that was exchanged. We are a micro-entreprise and the customer is our main concern, and, as soon as we received your email we contacted every guide involved in the situation, replied to your email on the same day and spoke directly to your booking supplier to clarify this question. Best regards
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We were five people who spent three hours with Catarina. What a wonderful guide she is! Very knowledgeable, funny and well organized. And no silly guide jokes. We will highly recommend this tour to anyone.
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The 3 hour tour was full of historic information! Our guide, Catarina, was very knowledgeable, patient with our many1150 questions, spoke perfect English and was very comfortable to be with! As it was only my husband and I on the tour she was very willing to move at our pace
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Baixa, Rossio & Restauradores
A pending candidate to become a World Heritage Site,
Lisbon's downtown (the "Baixa Pombalina", or simply
"Baixa") is a perfect example of anti-earthquake
construction, having been rebuilt following the 1755
earthquake by the famous Marquês de Pombal (hence its
name). Its offer is vast: restaurants and cafes in
Rossio and Restauradores, outlets and shops in the
Áurea, Augusta, Prata and other famous streets, the
...More
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