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We are a local tour guide company based in Dunedin, Otago, offering small personalized tours for cruise ship passengers and independent travelers. Otago is our home and we are passionate about its unique natural beauty, wonderful wildlife and rich...more
We had a tour guide that was great, Terri, she had a wonderful personality and was super outgoing! The places she took us were amazing and always with time to spare.
Would highly recommend this tour and of course ask for Terri!!!!
Date of experience: November 2019
Thank Maria A
AstaA83, Manager at Fantail Tours, responded to this reviewResponded 3 days ago
Thank you, Maria, for your feedback. We are so pleased you had a great experience while touring with us in Dunedin and Otago Peninsula. Teresa or Trii is sending regards to you!
We were very disappointed that our ship was unable to dock due to bad weather
One consolation was that fantail
Have us a full refund with absolutely no hassles at all even though we booked this privately
Thanks so much
Hopefully we will get another...More
Date of experience: October 2019
Thank Mary A
AstaA83, Manager at Fantail Tours, responded to this reviewResponded 2 weeks ago
Thank you, Mary, for sharing your experience with Fantail Tours while dealing with a refund. We would like our customers to feel at ease and know that when a ship cancels its visit in Dunedin we fully refund our customers.
We were disappointed the ship...More
Highly recommended. I got to see a large amount of the local area and learn about past, present, and what's coming next for Dunedin. The conversation was easy, warm and personal - I felt like we'd been friends all along. This gave me a great...More
Date of experience: October 2019
AstaA83, Manager at Fantail Tours, responded to this reviewResponded 4 weeks ago
Thank you for your feedback, it is very important to us. So great to hear you enjoyed the introduction to Dunedin - our small great city. I hope your visit will help you with your future decisions!
We had a lovely tour with our guide Asta. She was very dedicated and enthusiastic. We would highly recommend this tour as it is an advantage that it is with a small group and lots of personal attention.
They are able to be flexible and...More
Date of experience: August 2019
AstaA83, Manager at Fantail Tours, responded to this reviewResponded August 15, 2019
Thank you for your feedback Rene and Stephanie! It was such a great day, I really enjoyed showing you Dunedin City and Otago Peninsula. Enjoy exploring the rest of New Zealand!
Shore Excursion staff on the phones were very helpful and kept in touch via email or phone. We too were anxious if we could fit everything in as we had travelled via the cruise ship. We bartered for an extra trip to the brewery and...More
Best 2 hours spent today doing the Dunedin City Highlights Tour. Walked in at 10 to book, & was picked up at 10:30. Our guide was so friendly and knowledgeable. We felt it was money well spent. Highly recommended!!
Date of experience: May 2019
AstaA83, Manager at Fantail Tours, responded to this reviewResponded May 15, 2019
Thank you for your feedback! It was so lovely to have you both on our City Highlights Tour and show how unique Dunedin is.
Asta was a wonderful tour guide. She managed to keep everyone with some different goals happy. We were particularly pleased with the drive through the Otago peninsula and our boat cruise out to view the albatross colony. We saw a lot in our very limited...More
Date of experience: March 2019
Thank joyce d
AstaA83, Manager at Fantail Tours, responded to this reviewResponded April 14, 2019
Thank you, Joyce. It was my pleasure to show the highlights of our gorgeous area. It was great day with fitting in different options for everybody's interests!
We had such great day on our small tour with our local guide Sharon. She was obviously so proud of her city, and told us a lot of interesting facts about it. The tour was great and we loved seeing so much in such a...More
Date of experience: April 2019
1 Thank Susan H
AstaA83, Manager at Fantail Tours, responded to this reviewResponded April 11, 2019
Thank you, Susan for your lovely feedback. We are happy you enjoyed the tour!