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This is amongst the worst service I have ever had, and left me feeling that it was nothing less than a scam. Waiting 30 min for pick, more expensive than a ubber/Lyft driver, packed into a vehicle with 9 other people-only just enough room for...More
I booked in advance ( several weeks) for a pickup @ SFO and and a return to SJC ( had to use SJC for return due to 2 runways closed for repair at SFO). I had a late arrival and a very early return. I...More
The first driver abandoned us (on the way to the airport ) because there were not enough space for the bagages . We had a specific request about our luggage’s , and the people on the reservation service did deal properly with .
We had prebooked and after a 17 hour flight were met with utter chaos and confusion and had to wait in the hot sun for almost forty minutes for a shuttle which was unacceptable.
I would expect shuttles to be constantly available at an international...More
I thank the other reviewer who said to make sure you have a back-up. On Aug. 10 at 4:20 am SuperShuttle texted us to cancel the reservation because they do not have a car for our 4:30 am pick-up. Um, that is only a 10...More
On our date of departure to the airport on July 1, 2019@6:47am I received a text message from Supershuttle saying that our rideshare was cancelled. I thought that this was a prank or joke, because the evening before Supershuttle confirmed my reservation for pickup on...More
In spite of my bad experience with SuperShuttle at MCO in March 2019, I thought that it may have been an exception and that the company may have better service at another location. So I decided to give SuperShuttle another try when I fly to...More
Having read the negative reviews on TA, I was abit apprehensive about using this company. However, I decided to prebook online on TA for my family of 3.
As instructed on the booking voucher, I asked the hotel to call Supershuttle at least 24 hours...More
I booked and paid for a shuttle for my 74 year old Mother from Downtown San Francisco to SFO airport months in advance. The day of her flight, she waited for 1 hour and 45 minutes and no one showed. I checked my voicemails and...More
We flew Delta and paid for our bags online. The counter agent seemed to be having a bad day, I told him I’d paid for the bags and he insisted on charging me again. The bags I checked online were under my husband’s and my...More
I would advice SuperShuttle too. They could be late for about 20-30min (by my experience) when pick up from SFO, but they have very competitive price and easy reservation process. Question about golf clubs could be asked at... More
I would advice SuperShuttle too. They could be late for about 20-30min (by my experience) when pick up from SFO, but they have very competitive price and easy reservation process. Question about golf clubs could be asked at the time of reservation(it could be done by phone), but I do not see any problem with it.
You don’t need to book, but if you are arriving on a holiday weekend or in the middle of rushhour it may be advisable. Depending where your going The BART subway is very good. If you are taking a shuttle service I recommend... More
You don’t need to book, but if you are arriving on a holiday weekend or in the middle of rushhour it may be advisable. Depending where your going The BART subway is very good. If you are taking a shuttle service I recommend Go Lorries service, which are outside all terminals. I found them very obliging and helpful, after SuperShuttlle let me down twice. Go Lorries can be found on google