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Melissa Conkling wrote a review Nov. 2019
3 contributions
Worst experience ever!!!!!!!! We had planned to have our 16 year olds birthday there. Could not reach them all week on the phone to confirm that we could come and reserve a place. Their website says open til 11pm so we thought we would be ok to just show up that day at 4:30pm Nope!! We show up at a few minutes til 5pm, they had a sign posted outside they were closing at 5 for a private party. we went in to speak to "management " but when we explained our situation, their so called management was very unsympathetic and rude and said "sorry we had it posted on our website". Knowing it wasn't posted there I asked him to show it to me. He could not and blamed it on corporate. This place is a joke. They told is to leave all 12 of our party. No offer of anything. We highly do not recommend this place ever!!!!!!!!!! We left and went to Bolero. They were very nice and accommodating. We highly recommend Bolreo!!! Do not go to Main Event!!!!
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Date of experience: November 2019
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Response from Justin T, Guest Relations Manager at Main Event Shenandoah
Responded Nov. 25, 2019
Hello Mconkling. Thank you for taking the time to reach out to us! We’re so sorry to hear that your child's birthday with us didn’t go as planned and because of that your visit with us was not enjoyed the way it was supposed to be. We here at Main Event take pride on making sure every guest has an unforgettable birthday! Please email us at socialmedia@mainevent.com with your contact information so that we can send it to the general manager of our Shenandoah for review right away. We look forward to your reply!
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MirryLem wrote a review Oct. 2019
Houston, Texas15 contributions16 helpful votes
Had an epic time here for my nephew's birthday! They had everything from video games, laser tag, and bowling so there was plenty for the children to do. Well worth the price of admission!
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Date of experience: September 2019
1 Helpful vote
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Response from Justin T, Guest Relations Manager at Main Event Shenandoah
Responded Oct. 10, 2019
Hello MirryLem. Thank you for taking the time to leave us a review! We’re happy to hear that you had a great time! It is always great to know our guests are satisfied with the service they receive as well as the experience. We're honored that you chose to celebrate your nephew's birthday with us and we're thrilled to hear it was a memorable one! We look forward to seeing you and your family again soon!
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CoachJWoodard wrote a review Jan. 2019
Houston, Texas99 contributions11 helpful votes
Went this past Saturday with my wife and kid to enjoy the all you can play arcade games. This place was really fun. Lots of games for young children to enjoy as well. All three of us played for 4 hours and enjoyed ourselves even with the expected Saturday crowd. Only a couple of games were out of order. Fun was had by all.
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Date of experience: January 2019
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Response from Justin T, Guest Relations Manager at Main Event Shenandoah
Responded Jan. 14, 2019
Hello CoachJWoodard. Thank you for taking the time to leave us a review! We’re happy to hear that you had a great time with us and we have sent your feedback over to our Shenandoah for review so that your next experience with us can be a much better one. We look forward to seeing you soon!
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andhewittscores wrote a review Jan. 2019
Aberdeen, United Kingdom546 contributions216 helpful votes
When we visit relatives in the area, we normally come here, as it has one thing for everyone, especially teenagers who you can struggle for. We went bowling which you rent lane by the hour, booked online so to guarantee as it can get really busy. Would recommend you do. Arrived and checked in all was fine. Bowling was average as usual, so was the service on delivery of drinks ordered through the Ziosk. Ordered food through this as well and it took a while to come but the pizza was very fresh and tasty, although not sure the ultimate platter was worth $20. All round good, excellent facility to keep the family busy for hours if need be.
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Date of experience: December 2018
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Response from Justin T, Guest Relations Manager at Main Event Shenandoah
Responded Jan. 14, 2019
Hello andhewittscores. Thank you for taking the time to leave us this awesome review! We’re happy to hear that you had a great time with us and we look forward to seeing you soon.
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legalsc wrote a review Dec. 2018
Amarillo, United States1 contribution
Fam came out for a visit so we decided to do something local. Went to Main Event and were lucky enough to get Abigail. She was AMAZING and so funny!!! Management needs to give this girl a raise!!!
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Date of experience: December 2018
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Response from Justin T, Guest Relations Manager at Main Event Shenandoah
Responded Jan. 14, 2019
Hello legalsc2000. Thank you for taking the time to leave us a review! We’re happy to hear that you had a great time with us! It is always great to know our guests are satisfied with the service they receive as well as the experience. We’ll make sure to have your feedback sent to our Shenandoah location so that Abigail can receive the recognition she deserves for the service provided to you and feel encouraged by such kind words. We look forward to seeing you soon!
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