Kalola Life In Balance Spa
Kalola Life In Balance Spa
3.5
About
“Look deep into nature, and then you will understand everything better.” ~ Albert Einstein Inspired by our natural surroundings, Kalola Life in Balance Spa focuses on the simplicity of nature, embracing the natural elements and incorporating the four seasons into all aspects, from treatments to interior finishes. Natural and organic textures, rich colors, rustic woods and atmospheric lighting seamlessly blend with the views of the surrounding mountains to create an environment of peace and tranquility. Kalola Life in Balance Spa is truly whole body wellness at the mountain.
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.
Popular mentions
3.5
281 reviews
Excellent
132
Very good
44
Average
14
Poor
37
Terrible
54
Mimi
Toronto, Canada7 contributions
Nov 2020 • Family
I booked a last minute relaxation massage as a treat for myself on my birthday weekend. The staff was able to accommodate me as it wasn't booked in advance. Joe was my service provider. He was very professional and did a great job.
Services are a bit more pricey at the resort, as to be expected when you travel. Check prices online before you go.
I would definitely try another service when I travel back to Blue Mountain.
Services are a bit more pricey at the resort, as to be expected when you travel. Check prices online before you go.
I would definitely try another service when I travel back to Blue Mountain.
Written November 17, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ann L
Collingwood, Canada127 contributions
Aug 2020
First mani/pedi in 6 months and was very pleased with their process (early in the morning, mid-week), their facility (did not use pools), their products and my Esthetician Orasa. I have vowed to do away with my bi-weekly trips to the smaller nail salons and treat myself monthly to a service here. Their Local Program is excellent and I have enjoyed facials in the past.. My COVID commitment is to go regularly and support this local business!
Written August 7, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Ann,
Thank you so much for sharing your experience at Kalola Spa. We are also so pleased to be back to work and providing exceptional services. Orasa is an amazing therapist and always goes above and beyond for her clients. We look forward to seeing you again in the future. Have a wonderful day.
Sincerely,
Written August 12, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Teresa C
2 contributions
Jul 2020 • Solo
Quick and efficient waxing service. Was the only person in what seemed like a spacious area so I didn’t have to worry about sitting to close to anyone. Cleanliness standards were met. Was a bit anxious about going as I have not been to a spa since covid onset but experience felt as close to normal as possible. Do miss having access to the change rooms and showers however.
Written July 31, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rachel P
London, Canada1 contribution
Mar 2022
Just enjoyed a perfectly relaxing morning at this beautiful spa. This spa team lives the philosophy of customer service. You will note this from the moment you call or email for an appointment, to checking in, all through the services and continuing right to check out.
Wendy was absolutely fabulous, very attentive and knowledgeable. Her vast years in the industry were definitely evident with her flawless techniques. I requested an additional service, Wendy was happy to accommodate.
The in house products were so decadent and the price point was reasonable. They stand behind their products with a money back guarantee. Don't worry, if you fall in love with their products, they also provide online shipping!
I hope to return in the near future for another day of pampering :)
Wendy was absolutely fabulous, very attentive and knowledgeable. Her vast years in the industry were definitely evident with her flawless techniques. I requested an additional service, Wendy was happy to accommodate.
The in house products were so decadent and the price point was reasonable. They stand behind their products with a money back guarantee. Don't worry, if you fall in love with their products, they also provide online shipping!
I hope to return in the near future for another day of pampering :)
Written March 5, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kylee
Toronto, Canada3 contributions
Sept 2020
On a recent trip to Blue Mountain, my boyfriend and I decided to treat ourselves to a (much needed) couple's RMT massage after an overwhelming summer. I have had massages in the past and this was my boyfriend's first. To say it was an excellent experience would be an understatement! The booking process was simple, the price was reasonable and the location was unbeatable. The facilities were clean, relaxing and smelled amazing! Michael and Heather were extremely friendly, knowledgeable and experienced. In comparison to other massages in the past, I found this one to be the best- Michael personalized my massage to focus on where I needed it most and took his time to give me a thorough introductory massage that was efficient and both relieving and relaxing. Heather made my boyfriend feel very comfortable throughout. We both left feeling much better then we walked in. We would highly recommend Kalola Spa for your next visit to Blue Moutain and will surely be back ourselves, Thank you Heather and Michael!
Written September 28, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
b_julie1964@hotmail.com
Toronto, Ontario2 contributions
Sept 2020
Our first experience with the Spa was less than desirable - however, having said that, Carol went over and above to correct and improve on this experience. When we went back we had massages by Heather. She was the best massuese my husband and I have ever had treatment from! She was very aware of what we wanted, the pressure, the environment, the noise level and everything in between. I have been back since my first appointment and that was even better. We are visiting the spa again next month and are very grateful to have found a reliable, effective, courteous person to receive massage treatments from. It was a lovely experience from beginning to end!
Written September 18, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Traveler461383
1 contribution
Aug 2020 • Solo
Friendly genuine greeting when booking the day of over the phone & upon entering.
Covid protocols in place both at Kalola & when entering the hotel to access the spa ... like the disinfectant/sanitizer they used as it didn't have a harsh overpowering smell.
JOE was intuitive! You felt that he cared for my wellbeing & he made me feel at ease, even before my session began.
Would definitely get treated by him again!
Overall, clean space with a tranquil quaint setting & you can sense the smiles behind the face masks :)
Covid protocols in place both at Kalola & when entering the hotel to access the spa ... like the disinfectant/sanitizer they used as it didn't have a harsh overpowering smell.
JOE was intuitive! You felt that he cared for my wellbeing & he made me feel at ease, even before my session began.
Would definitely get treated by him again!
Overall, clean space with a tranquil quaint setting & you can sense the smiles behind the face masks :)
Written August 2, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello,
I wanted to take a moment to say thank you for taking the time to share your experience at Kalola Spa. Joe is such a talented therapist, and we considered ourselves fortunate to work with him.
Thank you so much for visiting us and we hope to see you again in the future.
Written August 12, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Gabrielle D
2 contributions
Oct 2019 • Couples
I wish; I could give less then one ⭐️.. as I truly would.
There must have been a missed communication of some sort!
When my partner called, to book a spot for us. He informed them that I was pregnant. They told him, there’s pregnancy messages and there’s a person who personalize in give them.
When we arrived to blue mountain.. the day of our appointment we called, they said they didn’t have us in their schedule.. but they can try and make something work.
We show up; signed in. Waited in the waiting room.
As people were coming in.. we notice they were all wearing white robes. We weren’t offered any robes, or sandles.
The ladies show up; they bring us to a MEETING ROOM.. where there is down beds ready for us!!
We were asked to strip down, and cover up with the blankets.
The lady performing the message on myself; wasn’t specialized in working with pregnant woman.
Over all, I would NEVER go back there!
There must have been a missed communication of some sort!
When my partner called, to book a spot for us. He informed them that I was pregnant. They told him, there’s pregnancy messages and there’s a person who personalize in give them.
When we arrived to blue mountain.. the day of our appointment we called, they said they didn’t have us in their schedule.. but they can try and make something work.
We show up; signed in. Waited in the waiting room.
As people were coming in.. we notice they were all wearing white robes. We weren’t offered any robes, or sandles.
The ladies show up; they bring us to a MEETING ROOM.. where there is down beds ready for us!!
We were asked to strip down, and cover up with the blankets.
The lady performing the message on myself; wasn’t specialized in working with pregnant woman.
Over all, I would NEVER go back there!
Written August 7, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Gabrielle,
We regret you did not enjoy your treatment. As we mentioned when you arrived at Kalola Spa, we believe your partner had contacted another spa on the resort as we did not have a record of your booking. We also would not have said that we had “someone” who personalize in prenatal massage as we only offer this massage with a registered massage therapist. We did do our best to accommodate you on an extremely busy Saturday as we mentioned to you when you came to the spa all of our treatment rooms were booked, but one of our RMT’s offered to work through her lunch hour to provide you with treatment. The only place we had available at that time was our overflow room, which is a small meeting room that we use when the spa is at capacity. We never book someone in this room without making the guest aware that this is the only room we have available. It is set up nicely with dimmed lights, candles, spa music, and a comfortable spa table. Generally, our guests love the fact that we go above and beyond to accommodate them, but I see that is not the case in this situation.
Written August 12, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Emily Monaco
2 contributions
Jun 2021
I was at the Kalola spa at the end of June for a 50 minute Lymphatic massage. My massage therapist Camerton was excellent from start to finish.
He is very professional, made me feel at ease instantly. Communication
was key when asking me where I needed extra strength in areas where I felt pain the most. I would highly recommend him the next time you visit the spa.
All the staff and massage therapists were very friendly, professional and
wonderful to deal with.
He is very professional, made me feel at ease instantly. Communication
was key when asking me where I needed extra strength in areas where I felt pain the most. I would highly recommend him the next time you visit the spa.
All the staff and massage therapists were very friendly, professional and
wonderful to deal with.
Written July 6, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
slyman4u
toronto50 contributions
Mar 2020
I had the Ultimate facial. It was fantastic. Included everything it should. You are never left alone and get a hand/arm massage during one mask and a head and shoulders massage during the second. The spa is very clean comfortable and relaxing. My Esthetician was Alison and I would definitely book her again
Written March 14, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello Slyman4u,
Thank you so much for taking the time to share your experience at Kalola Spa. I am so pleased you enjoyed your facial. Alison is an outstanding therapist and as with all our staff exceeding our guests expectations is our priority. We hope to see you again in the future.
Written March 15, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
No questions have been asked about this experience
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