Blue Mountain Village

Blue Mountain Village, Blue Mountains: Hours, Address, Blue Mountain Village Reviews: 4/5

Blue Mountain Village
4
Speciality & Gift Shops • Neighbourhoods
10:00 AM - 11:00 PM
Monday
10:00 AM - 11:00 PM
Tuesday
10:00 AM - 11:00 PM
Wednesday
10:00 AM - 11:00 PM
Thursday
10:00 AM - 11:00 PM
Friday
10:00 AM - 11:00 PM
Saturday
10:00 AM - 11:00 PM
Sunday
10:00 AM - 11:00 PM
About
The Blue Mountain Village is located in the Town of the Blue Mountains, nestled between the charming communities of Collingwood and Thornbury, at the foot of Ontario's largest mountain resort, Blue Mountain. The Village offers a vibrant social and cultural scene combining unique attractions, dining and shopping experiences. There is ALWAYS something to do at BLUE including five hotels, 25 retailers, 25 cafes & restaurants, year round award winning Festivals and Events plus Activity Central to book your hiking, biking, caving, climbing, spa, and more!
Suggested duration
More than 3 hours
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Tours & experiences
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Popular mentions

4.0
932 reviews
Excellent
457
Very good
318
Average
94
Poor
32
Terrible
31

Mark
Tilbury, Canada42 contributions
Amazing Village
Jul. 2021 • Couples
Great shopping and restaurants steps from hotel room. Lots of selection for shopping and food choices. Quaint little streets for pedestrians make this a unique place to visit and stay.
Written July 21, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Lisa K
107 contributions
Have to re think our next travel plan
Jul. 2021 • Friends
We used to come here at least once a year, usually stay 2 nights and would purchase the activities packages and treetop trekking add on, we also enjoy the hiking trails . With covid just starting to ease up but we are not ready for hotel stays, we thought we would do a day trip , hike and have lunch at the village. We were disappointed they closed the straight up hike trail, and without purchasing a pass, we couldn’t do the other trail. Since it’s a day trip, we didn’t think it’s worth to buy the pass. Only thing left to do was to eat and walk around the village . The village was busy however most people were not wearing masks, so we had lunch quickly and left .
Base on others reviews, doesn’t look like the pass are worth it now with pre booking availability and over sold issue.
We will be rethinking our next travel plan whether we want to come back here .
Written July 18, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Stacey I
2 contributions
Sanitize the Gondola between Rides!
Jul. 2021
I stayed there last week with my mom. Please sanitize the gondola rides! We were so confused why Blue Mountain was allowing riders on and off without spraying the sides of the gondola. Every single person was touching the gondola since you need to hold it for safety reasons. This is how covid spreads!
Written July 18, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

CFT007
Oshawa, Canada28 contributions
Horrible Vacation at Fraudulent Resort
Jul. 2021 • Family
It pains me to write this negative review as my family and I have been loyal Blue Mountain lodging guests for the past 11 years. We have been comming up here every summer. I can't say with any amount of confidence that we will ever come back. The company that operates this resort has used the pandemic as a means to completely rip off their lodging guests. The already inflated nightly room rate where the front desk was ready to check me into Seasons which was my property of choice with my requested pool view one bedroom plus den only to find out by chance that the pool was out of service and under construction. The helpful front desk upgraded us to a ground floor 2 bedroom pool view in the Grand Georgian which was recently renovated, no issues with the to or the front desk. Here's where it goes down hill.....you have to reserve a pool time a day in advance, however you have the largest property in the village competing for pool times as their pool is out of service. This impacted us as we had a hard time getting a slot. My issue is they shouldn't have been booking people at that property. Pool time is 60 mins, yup that's correct 60 mins. $349 per night plus tax and resort fee to maybe get a pool spot and limited to 60 mins. Last year we stayed at this resort as we always do and the time limit was 90 mins which I still take issue with but is a bit more reasonable. Play all day wrist bands, add on attractions and explore pass was a complete cash grab and borderline fraudulent in my opinion. They force you when you book your stay to pre-purchase these as that's the only way you can access or do anything. Years past the beach and gondola was complimentary for lodging guests. All in all just shy of $900 for these ridiculous wrist bands for which we barely were able to access anything as they mismanaged capacity and their dumb and inefficient virtual line ups. Did not have to deal with any of that last year as we paid for wristbands last summer during a pandemic and we overpaid but felt we got value in return. This year - front desk knew the resort was Fraudulent and ripping everyone off. They ended up refunding me on check out almost $800 as I wasn't going to let this be. They still continue to allow droves of car loads to access the resort as a day visited, force the lodging guests to park under ground at $15 per night which I refused to pay and screw everyone like myself and my family who paid over $2500 not including food and beverage or shopping to come up for 4 days
Written July 18, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Milliondollarcure
Toronto, Canada49 contributions
Terrible. Two stars for decent shopping and dining.
Jul. 2021 • Family
We won’t be returning to blue mountain. They nickel and dime you for absolutely everything; even when you are spending thousands to stay in a hotel, shop and dine at their resort you can’t even walk around without buying a pass. To add insult to injury they charge you a Village amenity fee on top of your hotel bill and then proceed to charge for absolutely everything. You need to pay to walk on the hiking trails, you need to pay separately for the woodlot and ropes courses even with a play all day pass, you need to buy a pass to use the resort beach (despite the fact that once you are there you pay plenty for food and drink), you pay for Plunge but only get a short time slot. We have been coming here for 20 years but never again. Two stars given because the shops and the restaurants are still enjoyable but you can enjoy good shopping and dining many other places that are much more pleasant.
Written July 9, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Syed Ali
1 contribution
Life-threatening terrible experience with the Blue Mountains staff
Jul. 2021
I visited Sunday July 4th 2021 with my family. We have a c. When I ride peddle boating with my 2 years old and 8 years daughter, at the time of moving out to the dock, our boat was not hold correctly by the staff member and I and my son disbalanced and my son drowned into the deep water and no Blue Mountains staff came to rescue him. Finally, my 13 years old son jumped into the water and saved my 2 years old son. Worst part of that incident was that no staff member came to save my two years old while he was in the deep water. I also did not see any safety measure life savers equipment at the dock such as lifesaver Foam Ring. I found all staff was emotionless. Please consider that life-threatening experience before deciding to visit Blue Mountains. I was almost losing my son due to blue mountains staff negligence. You could imagine, If it happened in the middle of the water.
Written July 6, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Bojan S
1 contribution
Do Not Buy Play All Day Pass
Jul. 2021 • Friends
Including tax, we paid around 85 dollars for the play all day pass. The highlight of our day was supposed to be ziplining. Blue Mountain now requires you to use an app to regulate lineups. We registered for the zip line on the app and were told it would be a 4 hour wait. When we were 1 hour away, our spot in line was removed. We were told by customer support that the zip line was closed suddenly for the day, and that we can enjoy "the other options ". Unless you want to pay an additional 35 dollars for "add-ons", your main options are the roller coaster, the mini golf, the water tricycle, and the climbing wall for children.
This pass is a clear money grab and not worth 35 dollars, let alone 85.
Written July 5, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Justmyopinion
Toronto, Canada2,206 contributions
Like getting ripped off?
Jul. 2021
Are you ready for the rip off.
Try $64 for mini golf or $64 for paddle boats.
Wait maybe you get lucky and buy a $80/person play all day.
Free trails are gone. You pay yup $64
You can't even go to the top of the hill view.
They fenced it off and you can pay $64 to view and use the gondola down.
So few things to do that they actually sell out.
Let's compare Canada's Wonderland season's pass $69
Blue Mountain play 1 day $80 or pay as you go $34/person per whatever.

This is a rip off!!!!!!!
Written July 5, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Meggan G
Toronto, Canada1 contribution
Unethical business practices in over-selling product without being able to deliver.
Jul. 2021 • Family
I have never been more disappointed in a vacation experience in my entire life! For anyone who is looking to come to Blue Mountain for a vacation this summer, DON'T!!! It will save you a lot of money and headache. Here is my Cole's Notes version - we bought tickets two weeks ago to go to the swimming pool. At the time, you had to book your swimming an hour before you wanted to go. We booked FOR July 2nd - a specific day. NOW, they changed their booking policy but didn't notify us and they are now COMPLETELY booked for the next two days! How did they try to accommodate us? They openly admitted that they took our money and over-sold! They won't even attempt to try to fit us in even though they have 10 open spots (that are not advertised) to accommodate all of us. They are completely unethical to take our money. They even admitted that we are not the only people who complained about their business practices, lack of communication, and extremely disappointing customer service. It is unethical to sell a service, not provide it and not do anything . I get that you have limited space due to COVID. Trust me, I understand. we have all been suffering over the last year and a half but, you CAN NOT sell a product to hundreds of people but only be able to deliver to 30. You have not only ruined my entire experience here and my entire day but you have broken the hearts of 5 kids who were looking forward to spending time together at the pool. Your 'policies' are a joke and so are your business practices!
Written July 2, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Soccerchick82
Toronto, Canada51 contributions
Overpriced and all activities sold out before even arriving
Jul. 2021 • Family
We used to love coming to Blue Mountain pre-covid but it’s not the same anymore. First, we were staying at the Westin which is not exactly cheap and we were really upset to learn we were unable to use the swimming pool during our three night stay. At check in we learned all guests staying at any blue mountain hotel property needs to pre book their one hour swimming time slot 2-3 days before arriving on an online booking system. Would have been nice to know that there was a time limit and that pre booking was required in advance of our stay! All time slots were fully booked. Next, you need to book the play all day pass, which same thing, was all booked for our three night stay. The only option was pay as you go but that doesn’t even cover all the activities including the Blue Mountain beach access which is exclusive to hotel guests yet was all sold out. I don’t know what their logic is in selling out the all day passes yet offer pay as you go other than being a cash grab. I have two small children under 5 years old and we basically had nothing to do during our stay and would have been better off staying at home and saving the over $1500 in hotel costs. We will absolutely not return back to Blue Mountain until everything returns to normal and I would caution anyone coming here to be aware of the pre-booking restrictions
Written July 1, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

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Frequently Asked Questions about Blue Mountain Village

Blue Mountain Village is open:
  • Sun - Sat 10:00 a.m. - 11:00 p.m.
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