Brimacombe

Brimacombe, Orono: Hours, Address, Brimacombe Reviews: 3.5/5

Equipment Hire • Ski & Snowboard Areas
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9:00 AM - 4:30 PM
Monday
9:00 AM - 9:30 PM
Tuesday
9:00 AM - 9:30 PM
Wednesday
9:00 AM - 9:30 PM
Thursday
9:00 AM - 9:30 PM
Friday
9:00 AM - 9:30 PM
Saturday
9:00 AM - 9:30 PM
Sunday
9:00 AM - 4:30 PM
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About
As one of Southern Ontario's largest public ski areas, Brimacombe offers an unparalleled experience for skiers and snowboarders alike, featuring 23 trails, seven lifts and two terrain parks spread over more than 70 acres. Located less than 45 minutes east of Toronto. ON-SITE SERVICES: Snow School, Rental Shop, Retail Store, Two Chalets, Two Cafeterias, BBQ Station Coffee Bar, Snack Hut. OPERATING SEASON December to March.
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
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3.5
31 reviews
Excellent
13
Very good
8
Average
1
Poor
1
Terrible
8

Zen K
1 contribution
Family
I honestly have been many skiing places but this place I found very disappointed and regret to take my kids here on last long weekends. not only one time but 3 times. First 2 times, we arrived around 8:00 PM (they closed at 9:30PM) with my 2 little kids, they refused to have us check in because we have no reservations (and the reason is we called in and they said we can checkin in person if it is not possible to book online) while the place was not busy at all, parking was free. Second time is same things happened, I tried to finish work early to get there around 8PM and nobody wanted to help us out and did not let us in. my kids were so upset and disappointed. but we tried to understand and came third times, we are a new immigrant family with 2 little kids, and I tried to book 4 reservations online as they said however when I booked it on their website, I did not see they mentioned no snow pants rental on website or anywhere, all I see is Full Skiing Package Rental. We came there and found out there is no snow rental services, we are ok with that and all we asked for is refund One ticket including lift ticket and full skiing rental package that already paid online when they asked for credit card information. they receptionist girl refused to do that and slammed the window in front of us and said That's it!! in front of us with very bad attitude and poor manner when we tried to have a conversation to find a solution that makes everyone happy but not. everyone else inside looked down at us. I called in again to speak with manager but again the receptionist girl said our manager doesn't want to deal or do anything with you. I can't believe that a place was existing for long time having very poor management and untrained, no manner and bad attitude staffs. I made complaints and leave reviews here not to have my money which they charges from my credit card and we did not use their services but I just do not want any other family get into this bad situation again. I believe that all business want make money but make it fair with respect and understanding to clients. I also believe that the main point of all Services Business is not to sell as many as possible but provide a Proper Services and acceptable Customer Services with respect as we always respect them!!
Written March 1, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

JILL F
2 contributions
I spent about $300 to take my son skiing last weekend. He had a "1 hour" lesson I paid $125 for that was only 50 minutes and which he spent about half of it in line with the instructor for the bunny hill. They don't give students/instructors a fast-pass to the line so for your private lesson you stand in line most of the time instead of learning to ski.

I need to add that going here during Covid restrictions is a nightmare. You have to show your vax passport EVERY time you use the washroom. I can understand the indoor food, but the washroom every time?? Also, I was chased down by an employee who looked about 13 yelling at me to pull up my face covering as I skied by him. He followed me into the ski line barking at me. I had to tell him to stop harassing me when he insisted I tucked my face covering into my mask. Then, a volunteer for Brimacombe, "Jenn" skied up behind me and continued to tell me how I was putting everyone's safety at risk by not tucking in my face covering to my mask. She was completely rude and I had to tell her to back up out of my face. This was complete overkill. I wanted to just leave the hill at that point. I saw many people in line with NO face covering who were not spoken to. I understand public health measures as I mask consistently and am triple vaccinated but this was just harassing customers who paid a lot of money to spend a nice day safely outdoors. Give gentle reminders and go after people who have nothing on their face. Thanks for a mostly disappointing day, Brim!
Written January 28, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Nerine H
Toronto, Canada9 contributions
Friends
FIRST OF ALL —- the runs aren’t even that good. Today I had purchased a 4hr lift ticket. The weather today was very windy. After about 5-6 runs and less than an hour into skiing, my lift ticket had fallen off and flown away. The person running the lift told me I could go over and get it reprinted. I get over to the ticket booth and explain the situation. They refused to get me a new one. We had proof that I had purchased it and it was still the same person from when we arrived. They told me the only way I could get another was paying for a whole new one. So 120 dollars on 4 hrs of skiing? There’s nothing we could do but leave. So I spent 60 dollars on less than an hour of skiing. Great thanks👍🏻 #boycottbrim
Written March 5, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Hannah J
5 contributions
Family
Don’t follow and attack costumers.
They attacked me for wearing a mask because I was a park skier.
Make a better park.
Make better conditions
Written February 28, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Ams563
Toronto, Canada12 contributions
Family
We have been skiing at Brim for the last two seasons. My 5yo daughter had a series of private lessons last year and this year participated in the 8 week ski school. The ski school is fantastic by the way. My husband and I would buy half day lift tickets with evening extension and ski from 1ish until 3pm when our daughter’s lesson started and then ski with her a bit after her lesson too. One Saturday in late feb we did this - but on our 2nd run we tried to board the chair lift and my daughter didn’t roll forward on the movator quick enough for some reason. We knew she wouldn’t be able to make it to the line for the chair in time and we tried everything to get the attention of the teenage lift operator who was preoccupied with talking to her partner. The response time to stop the lift was way too slow in my opinion - the chair ended up slamming into the back of my daughter and continued to move so then twisted her sideways. She was terrified. We were terrified. She was crying about her knee being too sore to continue. We brought her to the chalet to asses her (was it her being freaked out or was she legitimately hurt?). After assessing We made the decision that her knee was too sore to continue skiing - which of course meant that my husband and I had bought lift tickets (including the evening extensions) for 2 runs, and my daughter was now also going to miss her $45lesson so we had spent close to $200 that day to ski down two, 3min runs and then have our day ended by something that should not have happened in the first place.
When we went to the guest services desk to explain what had happened and ask for a refund considering we clearly didn’t get to ski that day and that our daughter was hurt on the lift. I was passed along to two other guest services people (none of whom asked me how my daughter was). Finally the third employee? Manager? Refused to provide us with a refund stating “no refund policy”. That’s all fine and well except when we were in this situation because of a mishap on their end! I felt like I was being accused of trying to scam them or something. As if we would drive over an hour from Toronto - ski down twice (10min
total) and then decide to “call it a day” and drive back to Toronto again. Ridiculous. We left that day bc we were still more concerned about our daughters knee at this point - but we we feeling pretty upset by the way we were handled at guest services. The whole resort seems to be run by university and high school students. Ski instructors, lift operators, guest services reps. You’d be hard-presssed to find any adult with experience to help you. We had planned on being long term customers of brain. But because of our unsafe experience on the lift combined with pretty appalling lack of customer service we will definitely be going elsewhere next year. Terrible lack of foresight on management’s part to deny a refund in this one instance at the sake of many years of potential profit from us in lessons/lift tickets/ memberships. etc. There are many other options nearby that are safer and more caring of their guests.
Written March 27, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

JennaT
1 contribution
Family
Do not sign your children up for any lessons! Horrible experience trying to get a proper refund. The point of signing my children up for lessons was to buy a family of four seasons pass next year- I will NEVER return due to how this was handled. Management does not care about its customers. I signed my two kids up for three days of snowboard lessons for the March break and they were able to attend one day out of three before they shut their doors due to Covid-19. Instead of refunding me 2/3 of the amount I was only refunded 1/2!! Because the first day costs $149, second $90, third $60, I was only entitled for a refund for the cheaper days. They said it was due to the “administrative costs” I had to pay full price for the first day. 2 kids X $149 for 1 day of lessons is a rip off. Pretty disgusting they think they’re entitled to charge me full price for the first day and then shut their doors and keep the extra money. All I asked was to be credited the two days they missed and use it next year. Management was a nightmare to deal with and kept repeating this is their policy since I only came there one day so I miss out on the incentive of multiple days. YOU shut your doors and I have to pay extra?!!! He was not at all concerned we will not be returning next year. It’s too bad considering we had intended on buying a season’s pass for my family of four, and would have continued for the years to come. No concern for customer retention- I guess customers are dispensable these days since this is how I was treated. I will tell everyone I know about my experience.
Written March 18, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Ally T
Peterborough, Canada15 contributions
Brimacombe is a great ski and snowboard hill! They staff is always friendly and willing to help! There are lots of runs that are open and really well groomed. You should also check out the cafeteria !!! They have great food
Written March 15, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Neil F
2 contributions
Family
Poorly groomed.
Robotic managers that are rude and dont listen.
Very disappointing.
Managers could have easily got me to come back but I will never return. Stick with the bigger name resorts , they listen to your concerns and actually care if you return, these people dont.
Very poor conditions and unsafe for my son but they would not refund after we did just one run.
They repeat over and over" no refunds" "no refunds"....
General Manager says he has invested interest. "I ve been here for 28 years." Wow, the same part time ,seasonal job, for that long. You should be proud!
I guess he didnt understand what invested interest means. And that's why this place didnt fully open till recently. With the right people in place that actually care it could be a legitimate business.
Even at half price dont waste your money.
Written February 11, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

svitor
Toronto, Canada19 contributions
Family
We go to Brimacombe for ski lessons. Great staff, good runs for kids learning to ski and less than an hour from the east end of Toronto. Definitely with jt!
Written February 9, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

JPJA
25 contributions
Family
Great place to take the family for a day on the hill! Magic carpet and hill is great for little ones or those learning to ski
Written January 9, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Frequently Asked Questions about Brimacombe

Brimacombe is open:
  • Sun - Sun 9:00 a.m. - 4:30 p.m.
  • Mon - Sat 9:00 a.m. - 9:30 p.m.