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Review Highlights
Room 3

Fantastic stay at the penwig! The room was spacious, clean and overlooking the sea! Staff were... read more

Reviewed 1 week ago
vicky s
,
mancheser
via mobile
Fab weekend away with fantastic friends. X

Weather was great so made the stay even better. Sitting outside in the sunshine with a beer waiting... read more

Reviewed 3 weeks ago
Go183467
Read all 177 reviews
60
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Certificate of Excellence
Traveller Overview
  • Excellent44%
  • Very good26%
  • Average12%
  • Poor9%
  • Terrible9%
Travellers talk about
“pub grub”(6 reviews)
“sea view”(5 reviews)
“evening meal”(5 reviews)
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Contact
Penwig Hotel South John Street, New Quay SA45 9NN, Wales
Website
+44 1545 560910
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Reviews (177)
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LanguageEnglish
75
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Show reviews that mention
All reviews pub grub sea view evening meal excellent food lovely room nice decor bank holiday at reasonable prices meal deal children's menu lovely hotel small car park included in the room rate busy restaurant views are amazing quick drink on the small side
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1 - 10 of 177 reviews
Reviewed 1 week ago via mobile

Had high hopes for this place given its location in New Quay. But.....the service was seriously lacking.....a busy Saturday afternoon in half term week and only 2 members of staff serving. Shambolic service, lengthy wait, woeful gin selection and no idea how to serve a...More

Thank Michelle F
Penwig H, General Manager at The Penwig Hotel, responded to this reviewResponded 1 week ago

Hi Michelle, Thank you for taking the time to leave us a review via TripAdvisor. I'm sorry we did not meet your expectations during this visit. I will be sure to feed your comments back to the team on duty to ensure it does not...More

Reviewed 1 week ago via mobile

Fantastic stay at the penwig! The room was spacious, clean and overlooking the sea! Staff were great.... Good choice at breakfast and a wide range of drinks from the bar too! Shower was hot and housekeeping restocked the tea and coffee making facilities daily! Would...More

Thank vicky s
Penwig H, General Manager at The Penwig Hotel, responded to this reviewResponded 1 week ago

Hello! Thank you for such a kind review via TripAdvisor. I will be sure to feed all of your comments back to the team to let them know what a great job they have been doing recently. Thank you once again. Kind regards, Steff

Reviewed 3 weeks ago

Weather was great so made the stay even better. Sitting outside in the sunshine with a beer waiting for the others to arrive . Rooms were lovely, clean, comfortable and warm if you needed it. Great to beable to turn heaters off at our age.....More

Thank Go183467
Penwig H, General Manager at The Penwig Hotel, responded to this reviewResponded 3 weeks ago

Hello, Thank you for taking the time to leave us such a kind review following your recent weekend stay at the Penwig Hotel! I will pass on your kind words to the team to ensure they know how well they done during your stay. We...More

Reviewed 3 weeks ago via mobile

My partner and I called in here on a visit to New Quay, there was a warm welcome, a fantastic view especially if you're sat outside, a good selection of ales and the food was very reasonably priced, we didn't eat but what we saw...More

Thank geoffm184
Penwig H, General Manager at The Penwig Hotel, responded to this reviewResponded 3 weeks ago

Hi Geoffrey! Thank you for your kind review via TripAdvisor. I'm also glad to hear you enjoyed the view that the Penwig boasts. It never gets boring even when I spend the majority of my time looking at it! I hope during your next visit...More

Reviewed 4 weeks ago via mobile

Positives- amazing staff who went above and beyond to make our stay enjoyable. Food was very reasonably priced 8.99 for 2 courses. Views from the hotel are glorious, rooms are lovely very clean and comfortable. Negative- just minor detail of maybe some paint work needs...More

Thank Wendywoman31
Penwig H, General Manager at The Penwig Hotel, responded to this reviewResponded 3 weeks ago

Hello! Thank you for your kind review, I will be sure to pass your comments onto the team on duty over the weekend. I know for a fact they enjoyed hosting your party this weekend! Also, thank you for bringing the negatives to my attention...More

Reviewed 4 weeks ago via mobile

We first fell in love with New Quay and the penwig hotel last summer. It is a perfection location with the sea just across the road and the views are spectacular. We returned again last October and received a warm welcome and had an enjoyable...More

Thank hisnameisjed
Penwig H, General Manager at The Penwig Hotel, responded to this reviewResponded 3 weeks ago

Hello Thank you for your review via TripAdvisor. I will be sure to pass on your comments onto the new team regarding their hard work. With regards to the issues you have raised in your review I would like to offer my sincerest apologies for...More

Reviewed October 2, 2018

Good location opposite bay with some parking. Rooms OK. Ground floor pub with good real ales. Reasonably priced food. Ten percent off food for residents leaflet in room not accepted on checking out.More

Thank Nigel M
Penwig H, General Manager at The Penwig Hotel, responded to this reviewResponded October 2, 2018

Hello Nigel, Thank you for your review via TripAdvisor. I'm glad to hear you enjoyed our selection of real ales. I do take pride in the conditioning of our ales to ensure a quality pint every time! I'm also sorry about the conversation surrounding the...More

Reviewed September 27, 2018 via mobile

The chicken skewers were raw and there was a hair in our salmon salad. The kitchen staff were not wearing hair nets and we saw the waiter wipe his nose and continue cooking without gloves on. I must mention however that the table service was...More

1  Thank Ali L
Penwig H, General Manager at The Penwig Hotel, responded to this reviewResponded September 28, 2018

Hi Ben, Thank you for taking the time to leave us a review via TripAdvisor. Please ensure we take these matters very seriously and will take the relevant actions. I have already highlighted these issues with my kitchen team that were on duty last night...More

Reviewed September 17, 2018

My family and I visited The Penwig on a Sunday when I really fancied a roast dinner. We were staying on the Quay West Haven site nearby. I just found the bar service to be really poor plus I know it's a pub but it...More

1  Thank pikachu_nitwit
Penwig H, General Manager at The Penwig Hotel, responded to this reviewResponded September 20, 2018

Hello, Thank you for your review via TripAdvisor. I'm so sorry the service was not up to the standard required on this occasion. I will feed back your comments to the team on duty Sunday evening as it is definitely not what I expect from...More

Reviewed September 10, 2018 via mobile

Excellent food just a bit slow when very busy. Very busy pub in very nice scenic area. Overlooking the harbour.

Thank Colin R
Penwig H, General Manager at The Penwig Hotel, responded to this reviewResponded September 15, 2018

Hi Colin, Thank you for your kind review via TripAdvisor! I will be sure to pass on your comments to my team. We hope to welcome you back to the Penwig Hotel soon. Kind regards, Steff&TeamPenwig

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