KidZania Tokyo
KidZania Tokyo
4.5
9:00 AM - 3:00 PM, 4:00 PM - 9:00 PM
Monday
9:00 AM - 3:00 PM
4:00 PM - 9:00 PM
Tuesday
9:00 AM - 3:00 PM
4:00 PM - 9:00 PM
Wednesday
9:00 AM - 3:00 PM
4:00 PM - 9:00 PM
Thursday
9:00 AM - 3:00 PM
4:00 PM - 9:00 PM
Friday
9:00 AM - 3:00 PM
4:00 PM - 9:00 PM
Saturday
9:00 AM - 3:00 PM
4:00 PM - 9:00 PM
Sunday
9:00 AM - 3:00 PM
4:00 PM - 9:00 PM
About
KidZania is a city where kids play the leading role, experience their favorite jobs using real equipment and tools, and learn about the structure of society, all while having fun! There are so many activities that can only be experienced at KidZania Tokyo! Every Wednesday, we have the program called “English Wednesday!” where more than half of the Activities are conducted in English! We are inside LaLaport Toyosu shopping center, and it is great access by the train or the buses from Tokyo Station! KidZania Tokyo is a city founded by the children of the world where they can be leaders and learn about society while having fun. Kids of ages 3 to 15 get to role-play as Adults at more than 100 jobs and activities using real-world tools and equipment. Complete with shops, vehicles and a functional society, KidZania is a 2/3 scale city just for Kids. Choose an activity at the Pizza Shop, Dental Clinic, Police Department or any of the over 60 establishments.
Duration: More than 3 hours
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Jing S
San Francisco, CA4 contributions
Dec 2022 • Family
Lots of rules, not English friend even on English Wednesday. We arrived 10 mins before 4pm, entered at 4:15 due to a long checkin line and all activities are filled up. The earlier is 5:30 and after that’s it’s 7:30. Don’t worry to waste your time here. Very badly managed and prioritize Japanese speaking regardless of their advertisement for English on Wednesdays.
Written December 21, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Isaiah M
1 contribution
Jun 2024 • Family
We left at 10:30 from our 9:00 reservation.
He worked at the pizza restaurant (Pizza-La), but wasn’t allowed to proceed without putting all the ingredients on his pizza (who puts corn on a pizza anyway?). They said if he didn’t include all the topping he couldn’t finish the session. We explained that he (as the pizza worker and the customer) doesn’t eat meat, but insisted that both pepperoni and sausage were required. He was already 40 minutes invested and was very excited to eat the pizza he made. We had to walk away, and cue the water works.
Customer service was completely unhelpful. Even after he began crying they wouldn’t budge - there is apparently an agreement with the sponsor to only make pizzas with the full menu of ingredients. I handed the kid off to my wife and went back to talk to a manager to ask for a refund since we were going to leave at this point. Suddenly, we were offered to let him make the simple pizza he wanted. At this point we had all soured on the experience and my son said he just wanted to go.
I insisted on the refund and they said there was a rule that didn’t make that possible. There were 5 staff members “helping” me and we deliberated for about 15 minutes. I was reminded that as a pizza worker my kid was making an order for a customer and so the order needed to include all the items. I pointed out that the pizza customer was imaginary and my son and I were actual customers. We did finally succeed in getting a refund (for my child only, not the adult tickets), but it took some effort. Clearly some cultural differences at play.
As an aside, temper your expectations for English Wednesdays - there are a couple translators on hand, but the majority of the staff doesn’t speak English. Not a big deal, but a little bit of a disconnect from the way it’s advertised.
Apparent values:
* Sponsors > kids
* (Arbitrary) Rules > customer experience
He worked at the pizza restaurant (Pizza-La), but wasn’t allowed to proceed without putting all the ingredients on his pizza (who puts corn on a pizza anyway?). They said if he didn’t include all the topping he couldn’t finish the session. We explained that he (as the pizza worker and the customer) doesn’t eat meat, but insisted that both pepperoni and sausage were required. He was already 40 minutes invested and was very excited to eat the pizza he made. We had to walk away, and cue the water works.
Customer service was completely unhelpful. Even after he began crying they wouldn’t budge - there is apparently an agreement with the sponsor to only make pizzas with the full menu of ingredients. I handed the kid off to my wife and went back to talk to a manager to ask for a refund since we were going to leave at this point. Suddenly, we were offered to let him make the simple pizza he wanted. At this point we had all soured on the experience and my son said he just wanted to go.
I insisted on the refund and they said there was a rule that didn’t make that possible. There were 5 staff members “helping” me and we deliberated for about 15 minutes. I was reminded that as a pizza worker my kid was making an order for a customer and so the order needed to include all the items. I pointed out that the pizza customer was imaginary and my son and I were actual customers. We did finally succeed in getting a refund (for my child only, not the adult tickets), but it took some effort. Clearly some cultural differences at play.
As an aside, temper your expectations for English Wednesdays - there are a couple translators on hand, but the majority of the staff doesn’t speak English. Not a big deal, but a little bit of a disconnect from the way it’s advertised.
Apparent values:
* Sponsors > kids
* (Arbitrary) Rules > customer experience
Written June 12, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andrew
Sydney, Australia1 contribution
Sept 2024 • Family
We visited during our stay in Tokyo from Australia. We had high hopes for our two kids, 9 and 7. The idea of Kidzania is good, but it is not interactive enough. Our kids did an ice cream and soap making role. These involved putting on an outfit, being told how soap is made and given a bar of soap. The ice cream session involved washing your hands and putting soft serve in a cone. We left after this. The only other ones that looked sort or fun for our kids were a pizza making role and being a pilot, but still very basic.
I think it's definitely suited for kids less than 5 who don't get involved with tasks at home.
I think it's definitely suited for kids less than 5 who don't get involved with tasks at home.
Written September 19, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
K8HT
Hong Kong, China17 contributions
Jan 2020 • Family
This is our first ever trip to Kidzania and it is so well organized, clean and easy to navigate. The kids had a great time. The 6 hour shift just flies by as there are so many options to try out. Our 3 and 4.5 year old had a great time.
Written January 31, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ed S
Tokyo, Japan1 contribution
Dec 2023 • Family
Don’t bother with this place:
1. The staff are rude and unhelpful.
2. Place is chaotic and overpacked, you will need to wait like a sardine packed in a can.
If you want a terrible experience with long waiting times, no space to move around and rude staff then this is the perfect place!
1. The staff are rude and unhelpful.
2. Place is chaotic and overpacked, you will need to wait like a sardine packed in a can.
If you want a terrible experience with long waiting times, no space to move around and rude staff then this is the perfect place!
Written December 29, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Peter chan
7 contributions
Dec 2022 • Family
Substandard service, the place is too crowed. Staff asked us to use app to check job booking for children but the app is available to Japanese mobile only. The arrangement is not well thought, long time spend on waiting. Not worth for the ticket and time.
Written December 21, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
wal_on_hol
Brisbane, Australia232 contributions
Sept 2015 • Family
This has to be one of the cutest places on earth! It was one of the highlights of our holiday in Tokyo. Children get to try out a range of jobs ranging from vet to surgeon, fireman, security officer, tour bus guide, cheerleader, yoghurt maker in the milk factory, manga cartoon detailer in the publishing house, burger shop worker, watercolour paint mixer, soap maker in the eco shop, policeman, mechanic, beauty therapist, clock dancers, member of a wedding party….there are over 90 to choose from!
It is probably most suitable for children aged 3 to 10 years.
We arrived at 8:30am, which is opening time. We were there on a public holiday and the session was sold out in advance. Definitely buy your tickets online before you go. When buying online, you will get an indication as to how busy it is likely to be – if the shift has limited spaces or not.
It’s pretty easy to find Kidzania from the Toyosu metro station, and there are detailed directions on the Kidzania website. Basically, we just followed all the kids from Toyosu station! It’s in the same Lalaport building as the cinemas, shops, cafes and a food court. If you see Godiva chocolates, then you are heading in the right direction.
The morning shift runs from 9am-3pm and the afternoon shift runs from 4pm-9pm. It was less than $100 for two adults and one child.
The queue was the longest queue that I had ever seen in my life! I’m not sure what time the people at the front of the queue must have been there. Arriving at 8:30am, we made it through the door at around 9:15am. The shifts at the lolly factory were already fully reserved for the morning.
The day we went was a Wednesday. Most of the jobs have English instruction on Wednesdays (there is a board near the door that tells you which jobs are in English). Our son told us that they mostly spoke English in the jobs he did. Unfortunately, the science laboratory is only in Japanese.
At the beginning of the job, they do speak in Japanese, but a local dad told me that they were just telling the children that the instruction would be in English.
Despite being at capacity on the day we went, the wait times for some of the popular jobs weren’t as bad as I expected. Our son got to try out 5 jobs and was pretty exhausted by 2:30pm when he finished his last job.
Before going to Kidzania, we had looked at the 90 jobs on offer and printed a map. We had a short list of about 10 jobs to try (but remained flexible and our son did change his mind when he saw some of the jobs on offer). As the lolly factory was already fully reserved, we headed for the pizza shop and were able to reserve a shift for 11:00am (about a 2 hour wait). Each job has a board up with recommended ages, wait times, and how many Kidzos your child will be paid. You can only reserve one job at a time. While you are waiting for that job, you can line up and wait for other jobs. It seems that most jobs give you something to takeaway with you – food at the food places, a medal from the firestation, a manga colouring book from the publishing house, and paints from the watercolour factory.
While waiting for the pizza shop, our son joined the queue and waited 40 minutes to do a shift in the banana house - cutting bananas off a bunch, washing them, and packaging them ready for banana vending machines (which you will see in Tokyo).
Despite the firestation having a wait time listed of 120 minutes, when we asked, we were told to come back in 10 minutes – so even if it looks like a long wait time, it’s worth checking. The fireman job is really cute, the kids travel in a little fire truck and put out a simulated building fire with real water. They all look so serious!
By around 11:30am, many jobs had been fully reserved including the glasses shop, watercolours factory, and florist. The bakery and ice-cream shop had waits of 90 minutes. The dental clinic and publishing house had wait times of 15 minutes. The banana house and eco shop had fairly consistent waiting times of around 40 minutes.
Our son’s 3rd reservation was with the ice-cream shop at 2:00pm. Note that you have to PAY 10 Kidzos to do the ice-cream shop shift!
Kids earn about 5 Kidzos for most jobs. When we arrived, we were given a 50 Kidzo travellers cheque. The minimum cost of things in the shop seems to be 50 Kidzos (which will get you an eraser). Only children are allowed into the ‘department store’ where they can spend their Kidzos, so leave plenty of time to do this. The department store gets a bit crowded at around 2:30pm.
My key tips are:
- Book online before you go.
- Print out the map, discuss jobs with your child, and make a short list. Tell your child that they may not get to do the exact jobs they want.
- Arrive as early as you can. You can start reserving jobs 30 minutes before the shift starts.
- When you arrive, go directly to the job your child most wants to do and reserve a place.
- Stay flexible. Keep an eye out for jobs that have short wait times to use as fillers while waiting for reserved jobs.
Food is available for purchase at Mos Burgers, a salad shop (where the food looked quite good), and a waffle place on the 2nd floor. There is a gift shop at the exit.
While you cannot go into the work areas with your child, you can watch through glass panels or on television screens outside the work area. You can take photos.
If you are staying at one of the Disney resorts, Kidzania is relatively easy to access from JR Maihama station.
It is probably most suitable for children aged 3 to 10 years.
We arrived at 8:30am, which is opening time. We were there on a public holiday and the session was sold out in advance. Definitely buy your tickets online before you go. When buying online, you will get an indication as to how busy it is likely to be – if the shift has limited spaces or not.
It’s pretty easy to find Kidzania from the Toyosu metro station, and there are detailed directions on the Kidzania website. Basically, we just followed all the kids from Toyosu station! It’s in the same Lalaport building as the cinemas, shops, cafes and a food court. If you see Godiva chocolates, then you are heading in the right direction.
The morning shift runs from 9am-3pm and the afternoon shift runs from 4pm-9pm. It was less than $100 for two adults and one child.
The queue was the longest queue that I had ever seen in my life! I’m not sure what time the people at the front of the queue must have been there. Arriving at 8:30am, we made it through the door at around 9:15am. The shifts at the lolly factory were already fully reserved for the morning.
The day we went was a Wednesday. Most of the jobs have English instruction on Wednesdays (there is a board near the door that tells you which jobs are in English). Our son told us that they mostly spoke English in the jobs he did. Unfortunately, the science laboratory is only in Japanese.
At the beginning of the job, they do speak in Japanese, but a local dad told me that they were just telling the children that the instruction would be in English.
Despite being at capacity on the day we went, the wait times for some of the popular jobs weren’t as bad as I expected. Our son got to try out 5 jobs and was pretty exhausted by 2:30pm when he finished his last job.
Before going to Kidzania, we had looked at the 90 jobs on offer and printed a map. We had a short list of about 10 jobs to try (but remained flexible and our son did change his mind when he saw some of the jobs on offer). As the lolly factory was already fully reserved, we headed for the pizza shop and were able to reserve a shift for 11:00am (about a 2 hour wait). Each job has a board up with recommended ages, wait times, and how many Kidzos your child will be paid. You can only reserve one job at a time. While you are waiting for that job, you can line up and wait for other jobs. It seems that most jobs give you something to takeaway with you – food at the food places, a medal from the firestation, a manga colouring book from the publishing house, and paints from the watercolour factory.
While waiting for the pizza shop, our son joined the queue and waited 40 minutes to do a shift in the banana house - cutting bananas off a bunch, washing them, and packaging them ready for banana vending machines (which you will see in Tokyo).
Despite the firestation having a wait time listed of 120 minutes, when we asked, we were told to come back in 10 minutes – so even if it looks like a long wait time, it’s worth checking. The fireman job is really cute, the kids travel in a little fire truck and put out a simulated building fire with real water. They all look so serious!
By around 11:30am, many jobs had been fully reserved including the glasses shop, watercolours factory, and florist. The bakery and ice-cream shop had waits of 90 minutes. The dental clinic and publishing house had wait times of 15 minutes. The banana house and eco shop had fairly consistent waiting times of around 40 minutes.
Our son’s 3rd reservation was with the ice-cream shop at 2:00pm. Note that you have to PAY 10 Kidzos to do the ice-cream shop shift!
Kids earn about 5 Kidzos for most jobs. When we arrived, we were given a 50 Kidzo travellers cheque. The minimum cost of things in the shop seems to be 50 Kidzos (which will get you an eraser). Only children are allowed into the ‘department store’ where they can spend their Kidzos, so leave plenty of time to do this. The department store gets a bit crowded at around 2:30pm.
My key tips are:
- Book online before you go.
- Print out the map, discuss jobs with your child, and make a short list. Tell your child that they may not get to do the exact jobs they want.
- Arrive as early as you can. You can start reserving jobs 30 minutes before the shift starts.
- When you arrive, go directly to the job your child most wants to do and reserve a place.
- Stay flexible. Keep an eye out for jobs that have short wait times to use as fillers while waiting for reserved jobs.
Food is available for purchase at Mos Burgers, a salad shop (where the food looked quite good), and a waffle place on the 2nd floor. There is a gift shop at the exit.
While you cannot go into the work areas with your child, you can watch through glass panels or on television screens outside the work area. You can take photos.
If you are staying at one of the Disney resorts, Kidzania is relatively easy to access from JR Maihama station.
Written October 4, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tofugirl123
Sydney, Australia2,928 contributions
Jul 2015 • Family
We took our 4 and 7 year old girls to this last week, on English Wednesday, which was a bit of a misnomer - it's not really for non- Japanese, it's for Japanese kids wanting to improve their English.
We booked for the morning session (9AM to 3PM) and thank goodness we did. I don't think the girls would have lasted the afternoon session (4PM - 9PM) - the lighting inside is a bit weird, sort of like a casino.
Each of our girls managed six jobs but it was a MASSIVE rush job and had to involve some tactical planning on our part. in hindsight these are the tips I would offer
1. Arrive 9AM sharp (or even earlier if you can) so you get the maximum 6 hours)
2. you are only allowed to reserve one job at a time, therefore what you want to do is to reserve the one with the longest queues (from memory, pizza, fire, police and makeup, vet, hospital, bakery were the longest), then try to then do a job which has the least amount of waiting (security guard, courier driver, clock performers)
3. Some jobs will run out fairly shortly after lunchtime because it's sooo popular, so bear that in mind (sweets shop, soft serve shop)
4. Every child is issued a job card which you use for reservations and performing jobs. When you reserve a job you and the kids must all be present ( I didn't know this and I queued up a long time for nail makeup, only to be told i needed by kids to reserve and by the time I collected them from the toilets it was sold out)
5. Try and plan it so that the kids are doing jobs where they get food (pizza, bakery, burger) around lunchtime and you can all save time and $$ by not having to queue up for real food (which is basically Mos Burger, Pizza and some salad joint)
6. Don't be fooled by English Wednesday, the level of spoken English was pretty dire regardless, and I got my girls to do jobs which are not marked for English and they did just fine. I'd say my 4 year old struggled a bit to understand the heavily accented English so my 7 year old had to accompany her on some jobs which she probably didn't want to do (Like working in baby nursery)
7. Leave enough time to spend at the kids only Mitsukoshi where they spend their hard earnt dosh. You need a lot of time because they only allow kids in and depending on how indecisive this could take a while. Shop closes at 3PM sharp.
My girls favourite was baking and courier driving (where they got driven in a courier van and deliver parcels), they missed out on pizza, fireman and getting their nails painted but it wasn't to be. If I had planned it properly I would have printed out a map of their floor layout and get them to agree beforehand what to do so everything is covered.
Hope this helps but don't go in there without doing some planning otherwsie it's very overwhelming
We booked for the morning session (9AM to 3PM) and thank goodness we did. I don't think the girls would have lasted the afternoon session (4PM - 9PM) - the lighting inside is a bit weird, sort of like a casino.
Each of our girls managed six jobs but it was a MASSIVE rush job and had to involve some tactical planning on our part. in hindsight these are the tips I would offer
1. Arrive 9AM sharp (or even earlier if you can) so you get the maximum 6 hours)
2. you are only allowed to reserve one job at a time, therefore what you want to do is to reserve the one with the longest queues (from memory, pizza, fire, police and makeup, vet, hospital, bakery were the longest), then try to then do a job which has the least amount of waiting (security guard, courier driver, clock performers)
3. Some jobs will run out fairly shortly after lunchtime because it's sooo popular, so bear that in mind (sweets shop, soft serve shop)
4. Every child is issued a job card which you use for reservations and performing jobs. When you reserve a job you and the kids must all be present ( I didn't know this and I queued up a long time for nail makeup, only to be told i needed by kids to reserve and by the time I collected them from the toilets it was sold out)
5. Try and plan it so that the kids are doing jobs where they get food (pizza, bakery, burger) around lunchtime and you can all save time and $$ by not having to queue up for real food (which is basically Mos Burger, Pizza and some salad joint)
6. Don't be fooled by English Wednesday, the level of spoken English was pretty dire regardless, and I got my girls to do jobs which are not marked for English and they did just fine. I'd say my 4 year old struggled a bit to understand the heavily accented English so my 7 year old had to accompany her on some jobs which she probably didn't want to do (Like working in baby nursery)
7. Leave enough time to spend at the kids only Mitsukoshi where they spend their hard earnt dosh. You need a lot of time because they only allow kids in and depending on how indecisive this could take a while. Shop closes at 3PM sharp.
My girls favourite was baking and courier driving (where they got driven in a courier van and deliver parcels), they missed out on pizza, fireman and getting their nails painted but it wasn't to be. If I had planned it properly I would have printed out a map of their floor layout and get them to agree beforehand what to do so everything is covered.
Hope this helps but don't go in there without doing some planning otherwsie it's very overwhelming
Written July 13, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
YeokJ
Singapore, Singapore52 contributions
Jun 2015 • Family
Kidzania is run on a very fabulous concept that sounds v interesting and promises lots of fun for both the kids and parents. The Kidzania venue is divided into sections, each representing a different job that your kid can take up and "earn money" for buying little tokens from their gift shop at the end of the adventure. And each section has little uniforms that your munchkins will don to look the part, and they are guided through short activities that mimic each occupation as far as it can allow. My kids and I had fun at Kidzania, but unfortunately I think a lot more can be done to improve the experience.
The Kidzania experience is divided into 2 sessions, the morning and the afternoon. Each session soon runs for 6 hours or so, and you would think that there is adequate time for the kids to explore the place. But that is so far from the truth. For first- timers and non- native speakers, you would spend a good deal of time trying to figure out what is happening. Sure, it sounds simple, you go to the job u want and Q for your turn. What they don't tell u is the waiting time can stretch up to 60~90 mins (the bakery was 150min!) and in the meantime, you are NOT allowed to "do other jobs"! So yes, you guessed it right, 6 hours is only barely sufficient for 3-5 jobs, each job lasting only 20 mins! They later told me the kids could take up "part-time jobs" while waiting, which is actually giving out pamphlets and conducting surveys on the compound, which of course you can't do because u don't speak Japanese.
The more popular jobs like the police, firemen, pilot can even "sell out" way before mid-day. In fact when we got there at 10am, the candy store was fully booked out! What a painful disappointment for the kids!
And there is absolutely NO one on-site who can speak English well enough to try to explain to you what is going on. And although the morning session lasts till 3pm, your last job would be at 2pm, after which they would start to close up the sections and clean up the place for the afternoon session. And what's more ridiculous is that the afternoon sessions start Queueing up along with the morning session kids!
We went on an English Wednesday, but surprise! No one speaks English or could speak English! Any other day is as good as this one if you are contemplating when to visit.
It was also raining heavily on the day we went, and this building is not connected to any subway station and hence, no sheltered walkways. If you are heading there, pls grab a broody just in case.
This is a supposed fun place built on a fantastic concept. My kids and I enjoyed ourselves but I cannot deny that our spirits were greatly dampened by the long waiting time and confusing system. I think much can be done to improve the experience, maybe to limit the numbers of visitors so that the kids can spend less time waiting and more time playing. To devise a better queuing system is a must if this company is even interested in giving greater consumer experience, and not just blindly driven by profit and numbers.
The Kidzania experience is divided into 2 sessions, the morning and the afternoon. Each session soon runs for 6 hours or so, and you would think that there is adequate time for the kids to explore the place. But that is so far from the truth. For first- timers and non- native speakers, you would spend a good deal of time trying to figure out what is happening. Sure, it sounds simple, you go to the job u want and Q for your turn. What they don't tell u is the waiting time can stretch up to 60~90 mins (the bakery was 150min!) and in the meantime, you are NOT allowed to "do other jobs"! So yes, you guessed it right, 6 hours is only barely sufficient for 3-5 jobs, each job lasting only 20 mins! They later told me the kids could take up "part-time jobs" while waiting, which is actually giving out pamphlets and conducting surveys on the compound, which of course you can't do because u don't speak Japanese.
The more popular jobs like the police, firemen, pilot can even "sell out" way before mid-day. In fact when we got there at 10am, the candy store was fully booked out! What a painful disappointment for the kids!
And there is absolutely NO one on-site who can speak English well enough to try to explain to you what is going on. And although the morning session lasts till 3pm, your last job would be at 2pm, after which they would start to close up the sections and clean up the place for the afternoon session. And what's more ridiculous is that the afternoon sessions start Queueing up along with the morning session kids!
We went on an English Wednesday, but surprise! No one speaks English or could speak English! Any other day is as good as this one if you are contemplating when to visit.
It was also raining heavily on the day we went, and this building is not connected to any subway station and hence, no sheltered walkways. If you are heading there, pls grab a broody just in case.
This is a supposed fun place built on a fantastic concept. My kids and I enjoyed ourselves but I cannot deny that our spirits were greatly dampened by the long waiting time and confusing system. I think much can be done to improve the experience, maybe to limit the numbers of visitors so that the kids can spend less time waiting and more time playing. To devise a better queuing system is a must if this company is even interested in giving greater consumer experience, and not just blindly driven by profit and numbers.
Written June 15, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CancerJapan
Japan1 contribution
2 other friends and I took a total of 6 kids to Kidzania Tokyo. Though we made a reservation, park was still crowded. Lots of jobs for kids to do BUT no time to do everything. You have to queue for everything so from the time of waiting to the time of completion, it would take a minimum o f 45minutes. It was the second time our kids were visiting Kidzania but even so, they did not even manage to do half of the jobs offered (a total of 7 jobs completed on 2 separate visits).
Adults also have to pay entrance fee but for the amount that we were being charged, there were insufficient seating areas. We were left standing, stooping or just walking around for the 5-6 hours. I could see younger kids getting grumpy, listless and tired of queuing. WIth the dim lighting and "human traffic", it would have been more relaxing to leave our older kids in the park and walk around LalaPort Shopping Mall (but alas, the park does not allow it and they made it clear that we have to stick as a whole group and leave as a group).
Would I recommend this place? Perhaps so, if you go during the second shift (which I understand is less crowded) or if you do not mind queuing and waiting. Disneyland/DisneySea would be a better bet.......at least we as adults get to enjoy the attractions.
Adults also have to pay entrance fee but for the amount that we were being charged, there were insufficient seating areas. We were left standing, stooping or just walking around for the 5-6 hours. I could see younger kids getting grumpy, listless and tired of queuing. WIth the dim lighting and "human traffic", it would have been more relaxing to leave our older kids in the park and walk around LalaPort Shopping Mall (but alas, the park does not allow it and they made it clear that we have to stick as a whole group and leave as a group).
Would I recommend this place? Perhaps so, if you go during the second shift (which I understand is less crowded) or if you do not mind queuing and waiting. Disneyland/DisneySea would be a better bet.......at least we as adults get to enjoy the attractions.
Written June 23, 2009
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I know Kidzania is for kids 4 yrs and up, but is there anything for younger infants? We are going with an older child and a young 1 yr old, so we are not sure if the younger child will get bored.
Written April 22, 2023
保護者ラウンジで、子供が入って良い時間は決まっているはずですが、それ以外の時間に子供が入って、マスクを外して、飲食をしていました。スタッフの方を見ると、奥の方に入ってしまって、スマホをしているのか下を見ていて、ラウンジ内をスタッフが誰も見ていません。ルールを決めたのであれば、きちんと守らなければ意味がないですし、公平に運用頂きたいと思います。また、本来、ラウンジを少なくとも一人のスタッフが適切にケアして頂くべきではないでしょうか?スタッフの位置からラウンジが見えないように死角になっている構造配置も問題なのかもしれません。スタッフへの指導や改善方法について、どのようにお考えでしょうか?
Written February 23, 2022
Hi, do we have to go on the English days? or would we still be ok with the non English days?
Written March 7, 2018
Did you guys end up going on a non-English day? If so, how was the experience? We’re in the same dilemma. Thanks!
Written June 8, 2024
この連休に初めて行きましたが、スタッフの愛想のなさに驚きました。毎日たくさんの人を相手に同じことを繰り返していていつものことかもしれませんが、初めての体験にドキドキ、ワクワク楽しみに来ている人もいるんです。知ってて当たり前のような上からものを言うような態度はいかがなものかと思います。
子供主体でというのはわかりますが、どのアクティビティも始まりと終わりの時間がほぼ一緒なのはなぜですか? 次に行こうと思ってもすぐにできるものはほぼ皆無。30分近く待つのはいい方で、下手したら1時間そこから離れられません。これでは初めての子供がうまく回れるなんてとても無理です。なぜそういう設定なのかぜひ理由が知りたいです。
また、運転免許センターで免許証をもらってきましたが、後からよく見ると誕生日が2016年になってました。子供は言ってないと言っていましたが、仮にそう聞こえたとしても7才の子供相手に見ればわかるでしょう。キッゾを払えばお釣りをくれずに帰す。なぜ受付したの時にすぐくれなかったんでしょうか。受付は一人で対応しているので、受付でもないのに前の人が終わるまで待たなければならす、その時間も無駄で不快な気分でした。
子供はまた行きたい気持ちがあるようですが、このままでは親が二の足を踏んでしまいます。
Written February 11, 2018
If my husband and I plan on taking the kids do we have to purchase admission tickets to 'watch'?
Written January 31, 2018
Yes, you do. But it's pretty reasonable. Especially given how much fun your kids will have.
Written January 31, 2018
How can I book tickets online if I don't have a Japanese email address or phone number or street address? How do people from overseas book tickets before they come to tokyo?
Written October 25, 2017
This was a huge time consuming issue for us. I finally contacted them directly to ask for help. Wednesday is the English day but we couldn't do a Wednesday. On the other days ther is a list of 6 or 8 occupations that are in English.
Written October 26, 2017
Is the kidzania money the same worldwide?
Written August 9, 2017
Is this close / easy to access from Odaiba?
Written April 25, 2017
Thank you for your message,
How to get to Toyosu from Odaiba.
You can not send a URL with this message,
so you may want to look it up at google map.
We recommend using the easiest train for getting to Toyosu from Odaiba. However, using a ship is also fun as sightseeing.
by train
about 25~28min.
By ship
about 20min.
Written April 26, 2017
which activities are appropriate for my 3yr old ? (he is one month away from turning 3)
Written April 9, 2017
Thanks for your message.
We are making activities to appropriate children of all ages.
but there are individual differences among children,
but the following is recommended.
Eco shop, Banana House, Softcream, City Tour Bus, Invention Workshop, Fire Department, dental, nursery, gas attendant...etc
We are really looking forward to you coming.
KidZania Tokyo Staff
Written April 17, 2017
Hello
I just wonder if kids get tired to try the English session. It is only held in the late afternoon 16:00-21:00 and wonder this time table is too much for my kids (6 & 3).
Also, I wonder if non- Japanese speaking kids are ok with normal sessions in Japanese? (I guess it totally depends on your kid's personality & adoptability to the environment though...)
I am thinking of taking mine to the English Session on 30 May.
Written March 30, 2017
Hello,
We went on a non-English day. The Japanese kids were patient and didn't seem bothered that the information had to be translated to my daughter. The process was a tad bit longer for my daughter. Nothing too noticeable but I guess it'd be the same for Japanese kids on English days.
My daughter really enjoyed the experience and I don't think it really mattered as long as she was able to understand the information. We are looking into going to another Kidzania when we go to Dubai this summer.
Written March 31, 2017
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