Ventura Park
Ventura Park
4.5
About
Ventura Park in Cancun is a family-friendly water park with fun for everyone! Enjoy Wet’n Wild, zip lines at Aaah! Ventura, kids' games at Fun World, and thrilling Go-Karts at Grand Prix. Don’t miss Underworld, a world of virtual reality. Come and live the adventure!
Duration: More than 3 hours
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32 within 5 kms
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See what travellers are saying
- JorgePuebla, Mexico15 contributionsExcellentThe place is highly recommended for families with children, this is because the variety of activities for them is much greater than the variety of activities for adults. Each of the people who assisted us were extremely friendly and jovial, in all areas with water there is at least one lifeguard who is constantly attentive to what is happening. It is totally advisable to rent a Balinese chair in the wave pool area, and this is because it includes a few beers, a couple of donuts, lounge chairs, a bed, and some very tasty nachos. If you rent the Balinese, don't rent a locker! It doesn't make much sense. There is little variety in the bar, but it is certainly not a place to go to get drunk, I think it is good that there is not so much that drunk people can start to be problematic. The buffet food has little variety but is very delicious, I think it perfectly meets the hunger with which you leave the pools and slides.Gracias por sus comentarios los cuales nos ayudan a buscar áreas de mejora. Saludos cordiales.Written May 7, 2024This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited March 2024Travelled with familyWritten March 11, 2024
- Angie LDublin, Ohio3 contributionsA great, full day with the kidsOur admission to this park was included with a dolphin experience; as such, I did not expect it to be all that great. I was pleasantly surprised. We were here from open to close, 10am-5pm and our 9 and 10 year old enjoyed every bit of it. The fact that it was not busy at all and we encountered zero lines all day was a major bonus. Could it use some updates? Yes, but really you could say that of most things outside of hotel zone. Is it as good as some of the modern and top-notch parks in the US? No. This didn't bother us, other than a few attractions being closed, including the ropes course and a water slide. Plan to rent a locker for the day. Also, anything that isn't a water slide, lazy river, or wave pool will require dry clothes. Do those first or plan to change. We enjoyed the buffet that came with our admission; it features Mexican food, so don't plan on hotdogs and chicken nuggets. Also be aware of what "worlds" your admission comes with so you're not frustrated when you're denied access.Hi ! Thank you so much for your review and your visit. We hope to see you back soon. Best RegardsWritten June 12, 2024This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited March 2024Travelled with familyWritten March 22, 2024
- Blanca M1 contributionGo karts and carouselKristi on the go karts and on the Porto carousel was fantastic and very helpful. My son loved your attention and how it made the most beautiful experience for him. He really made us enjoy the activities a lot because of his warmth and charisma.Muchas gracias por su visita y calificación. Esperamos verles pronto de regreso , pasamos el comentario a Kristi para felicitarle. Saludos cordiales.Written May 31, 2024This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited May 2024Travelled with friendsWritten May 28, 2024
- Sarai Be alvarado4 contributionsExcellent and fun dayThe Ventura park is beautiful, but above all the service and kindness of Cristy, assisting us with her smile, and always answering our questions with kindness. If you want to do go cars, a carousel or a roller coaster, always look for Cristi without a doubt, her service and her way of doing things. cheering us on was fantastic and one of the best things about the visitMuchas gracias por su visita y calificación. Esperamos verles pronto de regreso , pasamos el comentario a Kristi para felicitarle. Saludos cordiales.Written June 12, 2024This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited May 2024Travelled with familyWritten May 28, 2024
- Wander591915897611 contributionBest day everKids ( 9 and 7 ) told me it was the most fun they have ever had. Extra thanks to Pauline and David for above and beyond service. We all did the bungee swing , ziplines , and all the slides and had a giant meal mid day. Great value for your money, be sure to buy tickets the day BEFORE online as they are about half price. Not too many upcharges like some places here. Only had to buy some water and rent a locker once inside. Will definately return if we are back in the area.Hi ! Thank you so much for your review and your visit. We are glad to know that you enjoyed your experience. We hope to see you back soon. Best RegardsWritten July 6, 2024This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited July 2024Travelled with familyWritten July 4, 2024
- Curious02342816821New Jersey14 contributionsDefinitely Worth It!!!!😊Best decision ever to visit this water park with my family. We had so much fun ,..kids enjoyed the water slides and car racing. Food and drinks were amazing too. Staff was very friendly and polite. I definitely recommend this water park and it was all worth it😊Hi ! Thank you so much for your review and your visit. We are glad to know that you enjoyed your experience. We hope to see you back soon. Best RegardsWritten August 4, 2024This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited June 2024Travelled with familyWritten July 9, 2024
- Louise H2 contributionsAmazing day out for a family!What a day we had! Amazing amount of choice for a family! We did everything and we found the staff so polite and helpful! Big shout out to David who was delighted to meet us Irish! He was so lovely and made sure we had a great day! Thank you!Hi ! Thank you so much for your review and your visit. We are glad to know that you enjoyed your experience. We hope to see you back soon. Best RegardsWritten August 4, 2024This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited July 2024Travelled with familyWritten July 10, 2024
- joanna_mirCancun, Mexico27 contributionsCanine dip! Funny!!! 😁🐶☀️🏝️Super recommended 👍🏼Canine dip! We really enjoyed the day!!! Thank you for organizing these events and thank you to Helen and Tony from Zen Dog for all their support not only very professional but very nice as well as all the staff at Ventura Park. I wish they could do this event more often since in Cancun there are not many places to take our dogs where they can be enjoying themselves, living with other dogs and humans, running and swimming so freely and at the same time we also enjoying an excellent day of relaxation, rest and fun. We are ready for the next one!👍🏼😁🐶☀️🏝️ I would just recommend to enable the food and drinks area that is in that area, close the fence or gates a little more to ensure that the smaller breed dogs do not have areas to get out, that the nursery area is better installed so that the babies cannot get out of there and hopefully they can turn it into a permanent canine park for the Perrocancunenses 👍🏼Gracias por su visita. Su calificación es muy valiosa para nosotros y sus comentarios siempre son bienvenidos ya que nos ayuda a revisar procesos de mejora. Esperamos volver a verle muy pronto y mejorar su experiencia para lograr mejor calificación. ¡Saludos!Written September 13, 2024This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited September 2024Travelled soloWritten September 9, 2024
- richardMainland, United Kingdom2 contributionsGreat day out .Absolutely brilliant day out, all the rides were good fun. Our kids of 12,9 and 6 had plenty things to do, lazy river is a lovely place to chill after the slides. We enjoyed the zip lines and all staff were fantastic and well trained. I’d really recommend it all, we went VIP which included meals and drinks so was good value, food was clearly catering for locals but had burgers etc for tourists. Both were really tasty, toilets and park were very clean although not too busy so unsure how that would be in peak season. I would have given a 5 star rating but for two things, paying an adult price for a 12 year old and then saying he had to be 13 to use the Lazer experience was ridiculous. With our VIP package we had the dolphin experience and this was fantastic, sadly the day was a little tainted by the extortionate cost of the pics of dolphins. $275 for pictures and even after haggling the best we could get was $200 for 6 photos! We would go again but just note that even VIP guests have to pay extra for lockers and lazy rings.We appreciate your comments! they certainly help us to improve our service to provide the best experience! We are happy to see that you enjoyed all the activities where there is laughter and fun. We hope to see you again at Ventura Park!Written October 12, 2024This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited October 2024Travelled with familyWritten October 12, 2024
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.
Popular mentions
4.5
2,193 reviews
Excellent
1,515
Very good
231
Average
140
Poor
97
Terrible
210
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Esaú T
1 contribution
Oct 2023 • Family
The place is incredible, you will not have time to visit and experience all the attractions. In addition, the service of all the waiters, especially Line and his team, was wonderful, always attentive to what we were missing and very friendly. If you visit Cancun you cannot miss Ventura Park!!!

Written October 8, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jenny A
Brooklyn, NY2 contributions
Aug 2023 • Couples
The park was incredible! Wet and dry rides experiences etc! some things to note: bring clothes to change in, order your platinum tickets in advance, and make sure you get transportation to and from the park.
All-inclusive waterpark! Yes! I appreciated that they had bars on sight and no fast food stands, but, cooked food buffets and restaurant options throughout the park. The food was great here! Surprisingly enough some of the best food in the Cancun area!
The lockers are about 20 USD for the full day so go early. Also, if you choose to you have to rent the tube for the lazy river which is the same price.
The rides were decent and the pools were plentiful for both adults and children. We did the tube slide and it was fun. We wanted to do the ziplining course but realized it was getting late and the day we went we realized that area was closing early.
A must-do for sure when visiting Tulum, or Cancun.
Will definitely go again!
All-inclusive waterpark! Yes! I appreciated that they had bars on sight and no fast food stands, but, cooked food buffets and restaurant options throughout the park. The food was great here! Surprisingly enough some of the best food in the Cancun area!
The lockers are about 20 USD for the full day so go early. Also, if you choose to you have to rent the tube for the lazy river which is the same price.
The rides were decent and the pools were plentiful for both adults and children. We did the tube slide and it was fun. We wanted to do the ziplining course but realized it was getting late and the day we went we realized that area was closing early.
A must-do for sure when visiting Tulum, or Cancun.
Will definitely go again!
Written August 8, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Selva Fantastica
6 contributions
Aug 2023
I agree it needs plenty of upgrade. It needs to be closed and all tile updated. It needs more place to change and the air conditioning is not too good at the dressrooms. The wood lockers are not really good and they don't close well. Still, my 7 yr old had a blast and for the price we had a full day of fun. People get crazy at the buffet but trust me when i tell you there is plenty of food and the lines go fast. My only issue was the drinks. It needs more self-serve options for non-alcoholic drinks because it takes too long for the 2-3 guys to serve the tons of people at the restaurant. Bring towels, a change of clothes and come early so that you get some of the shaded spaces! There is a palapa in the middle of the kids pools where you can leave your stuff and be away from the sun. I would be back.
Written August 18, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
guadalupe l
2 contributions
Aug 2024 • Family
A few years ago the park was very good as we had visited it multiple times, but now I visited it together with my family in August 2024 and the truth left a very bad taste in our mouths. Starting with the entrance in which the staff is very poorly trained, they take up to 30 minutes with each person to acquire the tickets, having 5 windows there they could only open 2. Secondly, the very deceptive packages, we bought the VIP package where we were told that we could enter to eat in an exclusive area, where there was special attention and exclusive food (shrimp, arrachera, among others) only for that package, what we were not told is that it was a small space where there were no tables or chairs for all of us who were there, there were also only two waiters to pay attention to all of us who were there (there were like 20 people from different groups). The quality of the food very poor, the only foods that are for the buffet as much as vip and platinum are: rice, beans, cochinita, chicken tinga, moles and cheese. It is noticeable that they have wanted to disappear to desserts to not have to invest more and save a few pesos. It's supposed if you're paying for a buffet at least they could improve or increase the food there. Lifeguards have years that do not change them because as I said previously I have gone multiple times and I have known them perfectly for years, apart from the fact that they are extremely worn. Several games are closed for “maintenance” and it is noticeable that if they need to be fixed. We get a very bad taste in our mouths and a waste of our money when investing in this park.
Automatically translated
Written August 22, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gracias por su visita. Su calificación es muy valiosa para nosotros y sus comentarios siempre son bienvenidos ya que nos ayuda a revisar procesos de mejora. Esperamos volver a verle muy pronto y mejorar su experiencia para lograr mejor calificación. ¡Saludos!
Written August 28, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Villa M
13 contributions
Jun 2024 • Family
It is a family water park with slides and wave pool
There are 3 passes: fun, platinum, Vip
I took the platinum for 1200 pesos and I was honestly disappointed.
There are closed attractions, others that close very early, they even gave us an alcohol test to go on the roller coaster.
My husband got 0.7 grams and couldn't go on the roller coasters! The pool is quite dirty
They close at 5pm. Super early, they open at 10am!
The unlimited food, as well as drinks and ice cream, were poor and low quality. Restaurant open from 12 to 4pm, the bar is outside the restaurant
The go kart is pretty old too.
I would recommend the basic package to spend some time with the family without spending extra money unnecessarily and if you want to drink liquor, know that there is an alcohol meter before getting on the attraction so if you drink 2 beers at the open bar you can no longer get on (even though you pay a open bar pass!!!)
There are a lot of parks better than this in the area.
There are 3 passes: fun, platinum, Vip
I took the platinum for 1200 pesos and I was honestly disappointed.
There are closed attractions, others that close very early, they even gave us an alcohol test to go on the roller coaster.
My husband got 0.7 grams and couldn't go on the roller coasters! The pool is quite dirty
They close at 5pm. Super early, they open at 10am!
The unlimited food, as well as drinks and ice cream, were poor and low quality. Restaurant open from 12 to 4pm, the bar is outside the restaurant
The go kart is pretty old too.
I would recommend the basic package to spend some time with the family without spending extra money unnecessarily and if you want to drink liquor, know that there is an alcohol meter before getting on the attraction so if you drink 2 beers at the open bar you can no longer get on (even though you pay a open bar pass!!!)
There are a lot of parks better than this in the area.

Written June 4, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gracias por su reseña y visita. Nos apena saber de estos inconvenientes con su visita. Su opinión nos ayudará a mejorar y trabajar en sus observaciones. Esperamos volver a verle muy pronto. ¡Saludos!
Written June 12, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
JuanK
Cancun, Mexico121 contributions
Apr 2024 • Couples
We went with the best of attitudes despite the bad opinions we had read about this park, but the truth is that the experience was just as it was defined on the pages and here I explain why:
We purchased the Platinum Pass which included access to all attractions (except Underworld, which was not of interest to me), open bar and buffet throughout our stay in the park.
- Wet ń Wild: The slides and pool attractions were good. Very good service from the operators of all the attractions and everything was very organized. The only observation in this area is the wave pool, which was almost all day without waves until in the afternoon when I saw one or two bad waves, making it simply a large pool for people to get into. All slides were up and running.
- Aaah! Ventura:
Canopy: It worked perfectly and with the good work of its operators the lines moved quite quickly. It's a very basic and unappealing experience, but it's not like I had high expectations for it.
Aerial Activities: When I approached this attraction, both experiences were already closed and the truth is that during my entire stay since the morning I never saw anyone on top of any of them so I could say that they never opened.
- Grand Prix: The Karts were running since early in the morning but it is impossible to ride this attraction without wasting at least 1 hour waiting in lines to ride so obviously I didn't try it.
- Roller Coaster: All morning and part of the afternoon closed. It opened at some point in the afternoon and the lines were just as long as the ones for the Karts, so I didn't get in either. If they had had it active since the morning everyone would have been able to get on without much loss of time.
Let's now go to the Food and Drinks section. It's worth it? The truth is that no and here I explain:
Drinks (2/5): With my pass I had an open bar included throughout the day which was totally useless to me because there were only 2 active bars in the entire park serving approximately 700-1000 people and the lines were endless. I was only able to have something early on arrival and close to departure time, so the open bar was totally useless. Valid to say that the service is very attentive and fast but this is not enough to meet the high demand due to the number of people.
PS: The micheladas were very good (the few I could have)
Food (2/5): They have two restaurants, a small open-air one and a large closed one. The small restaurant only gave you 3 tacos with 3 terrible additions and very bad juices. The large restaurant had a little more variety but not that much, the food was acceptable.
Summary: Do not go thinking that you are going to eat fairly well or drink all day with your all-inclusive platinum pass because that is not the case, the lines are everywhere so distribute your time well in what you want to do because you will not be able to enjoy them all. its attractions. It is an experience that I would not repeat.
Recommendation to the park: Open all the attractions early to avoid the crowding of people in each of them when they open with those totally useless hours that they have in place to save work staff and energy savings so that they can provide a better experience to those who visit them. for the first time. Open 1 or 2 more bars to serve the public and improve the quality of the food they offer a little.
We purchased the Platinum Pass which included access to all attractions (except Underworld, which was not of interest to me), open bar and buffet throughout our stay in the park.
- Wet ń Wild: The slides and pool attractions were good. Very good service from the operators of all the attractions and everything was very organized. The only observation in this area is the wave pool, which was almost all day without waves until in the afternoon when I saw one or two bad waves, making it simply a large pool for people to get into. All slides were up and running.
- Aaah! Ventura:
Canopy: It worked perfectly and with the good work of its operators the lines moved quite quickly. It's a very basic and unappealing experience, but it's not like I had high expectations for it.
Aerial Activities: When I approached this attraction, both experiences were already closed and the truth is that during my entire stay since the morning I never saw anyone on top of any of them so I could say that they never opened.
- Grand Prix: The Karts were running since early in the morning but it is impossible to ride this attraction without wasting at least 1 hour waiting in lines to ride so obviously I didn't try it.
- Roller Coaster: All morning and part of the afternoon closed. It opened at some point in the afternoon and the lines were just as long as the ones for the Karts, so I didn't get in either. If they had had it active since the morning everyone would have been able to get on without much loss of time.
Let's now go to the Food and Drinks section. It's worth it? The truth is that no and here I explain:
Drinks (2/5): With my pass I had an open bar included throughout the day which was totally useless to me because there were only 2 active bars in the entire park serving approximately 700-1000 people and the lines were endless. I was only able to have something early on arrival and close to departure time, so the open bar was totally useless. Valid to say that the service is very attentive and fast but this is not enough to meet the high demand due to the number of people.
PS: The micheladas were very good (the few I could have)
Food (2/5): They have two restaurants, a small open-air one and a large closed one. The small restaurant only gave you 3 tacos with 3 terrible additions and very bad juices. The large restaurant had a little more variety but not that much, the food was acceptable.
Summary: Do not go thinking that you are going to eat fairly well or drink all day with your all-inclusive platinum pass because that is not the case, the lines are everywhere so distribute your time well in what you want to do because you will not be able to enjoy them all. its attractions. It is an experience that I would not repeat.
Recommendation to the park: Open all the attractions early to avoid the crowding of people in each of them when they open with those totally useless hours that they have in place to save work staff and energy savings so that they can provide a better experience to those who visit them. for the first time. Open 1 or 2 more bars to serve the public and improve the quality of the food they offer a little.

Written April 1, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gracias por su reseña y visita. Nos apena saber de estos inconvenientes con su visita. Su opinión nos ayudará a mejorar y trabajar en sus observaciones. Esperamos volver a verle muy pronto. ¡Saludos!
Written May 7, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Estefani M
1 contribution
Mar 2024 • Friends
I went to the zip line area and a woman named Monica treated me badly from the entrance, telling me that the group is already closed and each group is 25 minutes because I was 5 minutes late, I have to join the next one since the next one was already saturated. quotas, all standing without doing anything and they don't care about giving us the service or worrying at all, these people if they don't feel like coming to work don't come, the recorder ordered a dark-skinned one with a tattoo on his arm, he tells me what the rules are and For security, you have to follow the process, they didn't have any people, gentlemen, NOTHING! …. Bad food and terrible people
Service
Service

Written March 15, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gracias por su reseña y visita. Nos apena saber de estos inconvenientes con su visita. Su opinión nos ayudará a mejorar y trabajar en sus observaciones. Esperamos volver a verle muy pronto. ¡Saludos!
Written May 7, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Juan Pablo C
1 contribution
Oct 2023 • Couples
Pay for the “platinum” package, which has nothing platinum.
I recommend you pay for the “fun” package or one below and buy your burger combo for $80 pesos.
Buffet: Disgusting is some terrible food, in the past they included hamburgers and now they charge you for them and you have to eat the disgusting food they serve. Rude employees who give you face for everything. The only food in that disgusting buffet was nuggets.
Bars: Employees give you faces for ordering frozen things, alcohol what's next for cheap, I'd rather not drink than drink that thing they serve.
Halloween: I went for their special Halloween event and it was really boring, the zombies that happen are nothing special and the “scary” house is not scary at all and they still charge you extra to enter. (NOT WORTH IT)
Overall very bad place, disgusting food, disgusting alcohol, rude staff.
For $300 pesos more than what I paid I was going to another park.
I recommend you pay for the “fun” package or one below and buy your burger combo for $80 pesos.
Buffet: Disgusting is some terrible food, in the past they included hamburgers and now they charge you for them and you have to eat the disgusting food they serve. Rude employees who give you face for everything. The only food in that disgusting buffet was nuggets.
Bars: Employees give you faces for ordering frozen things, alcohol what's next for cheap, I'd rather not drink than drink that thing they serve.
Halloween: I went for their special Halloween event and it was really boring, the zombies that happen are nothing special and the “scary” house is not scary at all and they still charge you extra to enter. (NOT WORTH IT)
Overall very bad place, disgusting food, disgusting alcohol, rude staff.
For $300 pesos more than what I paid I was going to another park.

Written October 14, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jair G
4 contributions
Aug 2024 • Family
The very parent attractions and we had a great time, the points to improve is that the staff does not advise you when you have an all-inclusive package, you want to go to the water attractions and does not allow you to use the other attractions such as zip line and roller coaster, in the case of go karts some people enter purple and others do not, depends on who gives you access because there is a lot of staff rotation in the games and attractions, in my case in the first fly everything very well and in the 4th lap the cart that everything is super wet because they allowed access to some people in the wet suit. The entrance to the restaurant according to the person who touches you on the door lets you in wet or not, some girls let them pass with the whole wet swimsuit literally draining and a senior citizen returned to change. To give you access to your food. In the pool bars at 4:30pm you are no longer served when the hours are until 5:00pm.
Automatically translated
Written August 22, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Muchas gracias por su reseña y visita. Esperamos volver a verte muy pronto. ¡Saludos!
Written August 28, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cristopher G
2 contributions
Jun 2024 • Family
On Wednesday the 13th I went with my family to this park, the worst experience I have ever had, very bad treatment, most of the facilities closed, the snack restaurant closed.
Finally we arrived at the only restaurant that was open and they denied us entry because there were only 3 minutes left to close (3:57 PM), I spoke with one of the guys on the staff, he was very friendly, I passed the complaint to the A Manager and B from the same restaurant, which received us in a very rude and unempathetic manner, I really don't understand how there are people who don't love what they do.
In conclusion I do not recommend it.
Expectations are high, but you are greatly disappointed.
Finally we arrived at the only restaurant that was open and they denied us entry because there were only 3 minutes left to close (3:57 PM), I spoke with one of the guys on the staff, he was very friendly, I passed the complaint to the A Manager and B from the same restaurant, which received us in a very rude and unempathetic manner, I really don't understand how there are people who don't love what they do.
In conclusion I do not recommend it.
Expectations are high, but you are greatly disappointed.

Written June 17, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gracias por su visita y comentarios. Nos apena saber de estos inconvenientes con su visita. Su opinión nos ayudará a mejorar y trabajar en sus observaciones. Esperamos volver a verle muy pronto. ¡Saludos!
Written June 23, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hola. Tenemos reservaciones vip. Mi pregunta es si ya incluyen las toallas o si tengo q llevarlas. Gracias
Written September 3, 2019
Hi,I am only interested visiting the waterpark can you get tickets just for this ? thanks 😀
Written August 3, 2019
Moon Palace offer the entrance ticket excluding entrance to Underworld & Grand Prix on their resort credit deal. Is it possible to upgrade your ticket when you are there to include these areas? If so, how much please? Thanks
Written July 15, 2019
Can you wear glasses on the zip lines?
Written June 3, 2019
Really sorry but none of our party wear glasses, perhaps email direct
Written June 10, 2019
Que tal, soy de cancun, me gustaria saber con que documentos puedo comprobar que soy local. Ya que en estos momentos tengo extrabiado mi ine y licencia gracias.
Written May 1, 2019
PRManager_Mexico
Cancun, Mexico
Hola, puedes usar tu pasaporte, o cédula profesional.
Written May 2, 2019
camifernandacas
Antofagasta, Chile
Hola es verdad que solo algunos días abren todas las atracciones? Que días serían esos?
Written March 10, 2019
No se sabe con exactitud, pero lo que sí sabemos es que en temporada baja es cuando hay más probabilidad de que ésto suceda
Written April 22, 2019
Can we drink alcohol while floating around the lazy river? Can the children go into the bars with their parents?
Written February 7, 2019
PRManager_Mexico
Cancun, Mexico
Hi Amber! For your own safety, you cannot drink alcohol in the pools! But the bars are close to the water section.
Written February 11, 2019
Hola buen dia me gustaria saber que me incluye el paquete unlimited pass
Written July 31, 2018
No vale la pena! Honestamente la comida es horrible, fuimos en temporada baja pensando que no nos tocaría nada de gente y solo estaba abierto un restaurante, varias atracciones cerradas y pagando $1,200 por persona, éramos 8
Se me hizo un robo, al final nos trataron horrible. Seguramente Xcaret y Xelha vale más la pena !!
Written December 27, 2018
Do small children under 2 years go free or what would the price be for 2xadults and 1 child (under2)
Written June 20, 2018
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