We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Sponsored by:
Get directions
Address: Calle Robalo # 30, Cancun 77500, Mexico
Phone Number:
+52 998 887 2495
Website
Today
07:00 - 21:00
Closed now
See all hours
Hours:
Sun - Sat 07:00 - 21:00
Description:

Gray Line Cancun, formerly named Transportes Turisticos Mayaland, is...

Gray Line Cancun, formerly named Transportes Turisticos Mayaland, is Mexico's premier, oldest touring,transportation and airport transfer company. We operate exclusively our own fleet of Mercedes Benz luxury vehicles . Our guides are the best in the industry We founded Mexico's first school for professional guides back in the 1920's and lead our industry with the finest professionals . We own & operate airport transfers under our Gray Line (R) membership and our own Airport Concierge Service (R) in every major airport in Mexico. We serve the world's top travel entities and on line travel services. 93 years of service are our guaranty for the most professional, safe and fun travel experiences in Mexico.

read more
Book In Advance
More Info
US$92.00*
and up
Chichen Itza Small-Group Tour with Private Entrance
More Info
US$110.00*
and up
Open the Gate to Chichen Itza: Early Access Tour with Private Entrance
More Info
US$33.90*
and up
Viator Exclusive: Chichen Itza at Your Own Pace Plus Access to Welcome Suite

TripAdvisor Reviewer Highlights

Read all 569 reviews
Visitor rating
  • 358
    Excellent
  • 80
    Very good
  • 18
    Average
  • 20
    Poor
  • 51
    Terrible
Great transportation

Pre booked, concierge waiting for arrival met with a greeting sign, water and rose for female companion. Professional, courteous very smooth. Concierge was Martin morales... read more

Reviewed 4 days ago
lewis151
,
australia
via mobile
Add Photo Write a Review

569 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 527: English reviews
australia
Level Contributor
28 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 7 helpful votes
Reviewed 4 days ago NEW via mobile

Pre booked, concierge waiting for arrival met with a greeting sign, water and rose for female companion. Professional, courteous very smooth. Concierge was Martin morales introduced to driver (Orlando) who took us to our destination. Bus was very clean, smooth and efficient service delivery. $30 usd each person one way Cancun to playa del carmen

Helpful?
Thank lewis151
Bamberg, Germany
2 reviews
Reviewed 1 week ago

I booked a trip with Gray Line Mayaland to see the Guachimontones Archeological Site from Guadalajara and had the worst experience ever!! I contacted the company to confirm hotel pick up location and time the day before the tour and they told me they would pick me up at my hotel at 9 am the next morning. I was ready... More 

Helpful?
Thank Yovana C
GLCustomer_Service, Director de Relaciones con Clientes at Gray Line Tours, responded to this review

Dear Traveler: We apologize for this situation. We regret not having met your expectations. We ask you to contact us at customerservice@mayaland.com to help you. Gray Line Tours. More 

Northampton, United Kingdom
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 7 helpful votes
Reviewed 1 week ago

We booked our trips in the UK before we left, and on arrival we were told by the holiday rep that our tours were long days and had been booked three days in a row. One quick call to Gray Line and they rescheduled the trips with a couple of days in between. So helpful! Xcaret tour was fantastic. Free... More 

Helpful?
Thank ste490
GLCustomer_Service, Director de Relaciones con Clientes at Gray Line Tours, responded to this review

Dear Traveler: Thanks for your incredible review. We appreciate all your comments about our service during your trip to the Mexican Caribbean and that you enjoyed the beauty of Riviera Maya visiting the incredible paradise of Xcaret and the natural aquarium of Xel-Há. Thanks a lot for your great comments about our collaborator Carlos. We hope to serve you soon... More 

Vancouver, Canada
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago

I had to write this review after reading some of the good and the terrible reviews. All I can say is believe the terrible reviews. This company has the worst service. I booked 2 tours with Gray line but they only showed up for one. I had confirmed the tour the day before, so it was totally their fault. There... More 

Helpful?
Thank paulaj400
GLCustomer_Service, Director de Relaciones con Clientes at Gray Line Tours, responded to this review

Dear Traveler: We apologize for this situation during your experience with us. We are sorry to have not met all your expectations. Please, send us an email to customerservice@mayaland.com so we can help you. Gray Line Tours More 

Vancouver, Canada
Level Contributor
5 reviews
common_n_attraction_reviews_1bd8 7 helpful votes
Reviewed 2 weeks ago

I purchased a round trip taxi, airport to hotel and while they say you should call and confirm your pick up back to the airport 24 hours before leaving the hotel, I forgot and the driver was already there waiting for us as scheduled, Great! Other transport companies will not be there if you do not call and confirm.

Helpful?
Thank bruceandgemma l
GLCustomer_Service, Director de Relaciones con Clientes at Gray Line Tours, responded to this review

We are happy to have made your trip much easier! Our main goal is to offer our travelers a simple and easy way to travel during their trip. We look forward to having the opportunity to serve you once again. Best Regards! Gray Line Tours. More 

Cologne, Germany
2 reviews
Reviewed 3 weeks ago

We had an absolutely fantastic day with Rosendo and the Driver Enrique and a great international group. The trip was perfectly organized, always on time and super friendly. The guide was experienced, knowledgeable and funny. We had an awesome day, seeing Tulum and 4 unbelievable beautiful cenotes, which was reserverated only for us. A visit to a Maya village with... More 

Helpful?
Thank 456jessi1987
GLCustomer_Service, Director de Relaciones con Clientes at Gray Line Tours, responded to this review

Thanks for your review, traveler! We appreciate all your comments about our collaborators Enrique and Rosendo. We are truly happy that we met all your expectations and you had enjoyed all the journey with us. We are looking forward to serving you once again to show you the best of México. Regards Gray Line Tours More 

Level Contributor
3 reviews
Reviewed 4 weeks ago via mobile

We had a marvelous ride on the catamaran to the island. Great crew on the boat and great food at lunch. Our tour guide, Mauricio, for our excursion at Chichen Itza was the most knowledgeable we have had and this was our 5th time there. He is very current on all of the recent discoveries. The food, again, was exceptional.... More 

Helpful?
Thank SamBlackwell_OR
GLCustomer_Service, Director de Relaciones con Clientes at Gray Line Tours, responded to this review

Dear Traveler: Thanks for your amazing review about your experience at Isla Mujeres and Chichen Itza. Most of all, we are truly happy that our Guide Mauricio has met all your expectations during your trip with us. We hope to serve you soon in your next trip in Mexico. More 

South Shore, Kentucky, USA
Level Contributor
14 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
Reviewed 17 March 2017

We chose the wrong option when picking our transport and did not follow instructions about calling the day before arrival. The staff were awesome to meet our needs. The transport vehicles were clean, cool and smelled good. Drivers may not have been the best conversationist but excellent drivers.

Helpful?
Thank AJ_Jenny181
GLCustomer_Service, Director de Relaciones con Clientes at Gray Line Tours, responded to this review

Dear traveler We are truly happy to have helped you to enjoy an unforgettable experience during your visit. We appreciate all your comments about our services, and we hope to serve you soon. Regards Gray Line Tours More 

Toronto
Level Contributor
76 reviews
28 attraction reviews
common_n_attraction_reviews_1bd8 77 helpful votes
Reviewed 5 March 2017 via mobile

We had an excellent private tour with Mauricio, a very experienced, knowledgeable and congenial guide. As a native of the Mayan district, he not only educated us about Chichen Itza, but told us about local modern life in the area. We drove through some local villages. He included a short drive around Vallalodid, an attractive colonial town.

Helpful?
Thank BARRY T
GLCustomer_Service, Director de Relaciones con Clientes at Gray Line Tours, responded to this review

Dear traveler We appreciate your time to share this review. We are happy that you lived the magic of Yucatan with us. Our guides do their best to take you on an incredible journey across the richness of Maya culture so you can live the best of it. We hope to have the opportunity to serve you soon. More 

Buffalo, New York
Level Contributor
71 reviews
37 attraction reviews
common_n_attraction_reviews_1bd8 44 helpful votes
Reviewed 25 February 2017

This tour takes place in the Riviera Maya about 45 minutes from the Hotel Zone in Cancun. Maroma Adventures is the local tour company that runs it on Maroma Beach. The tour company is very well organized running multiple types of activities. We started by taking a catamaran out to the reef to do two 45 minute snorkeling sessions. We... More 

Helpful?
Thank Kmacdona
GLCustomer_Service, Director de Relaciones con Clientes at Gray Line Tours, responded to this review

Thank you so much for your review. It sounds that you lived an incredible day in the Riviera Maya doing all these amazing activities. We appreciate all your comments and recommendations, we are sure that other travelers will find them useful. Regards Gray Line Tours More 

Travellers who viewed Gray Line Tours also viewed

 

Been to Gray Line Tours? Share your experiences!

Write a Review Add Photos & Videos

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Gray Line Tours and other visitors
11 questions
Ask a question
7 months ago

See all questions (11)

Questions? Get answers from Gray Line Tours staff and past visitors.
Posting guidelines
Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?