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Address: Boulevard Kukulkan Km 8.5, Cancun 77500, Mexico
Phone Number: +52 998 883 2805
Website
Today
08:00 - 21:00
Open now
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Hours:
Sun - Sat 08:00 - 21:00
Description:

With almost 30 years of innovation and constant growth, Plaza Caracol...

With almost 30 years of innovation and constant growth, Plaza Caracol presents you today more than 150 establishments, offering you articles that range from boutique perfumes and fine jewelry, to souvenirs and special details for your loved ones. With ample internal spaces all featuring air conditioning, and attractive events and promotions throughout all seasons, Plaza Caracol offers to both the casual shopper and the professional bargainer

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TripAdvisor Reviewer Highlights

Read all 199 reviews
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  • 8
    Excellent
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    Very good
  • 15
    Average
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    Poor
  • 7
    Terrible
half empty, but some great buys on jewelry

This was no doubt once a bright spot for Cancun, but has been passed by, and is half empty. The good news is that we found some very nice silver jewelry to bring back as gifts, at... read more

3 of 5 bubblesReviewed 11 January 2016
K W
,
Nashville, Tennessee
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199 Reviews from our TripAdvisor Community

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Showing 48: English reviews
Myrtle Beach, South Carolina
Level Contributor
321 reviews
90 attraction reviews
common_n_attraction_reviews_1bd8 82 helpful votes
5 of 5 bubbles Reviewed 23 January 2016

Wow, what a beautiful store with three levels of shopping, friendly staff and well stocked shelves. Everything you need for your grocery list. Did not browse any other shops, but highly recommended for food shopping.

Helpful?
Thank maddie1064
Abraham G, Gerente at Plaza Caracol, responded to this review

Thank you for your visit to Plaza Caracol . We hope to see you again and offer more and better shops and services. Saludos !!! More 

Denver, Colorado, United States
Level Contributor
9 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed 17 January 2016

This place was almost empty! And the stores that were open had the same things that you could buy at the street markets. Not impressed

Helpful?
Thank Melissa J
Abraham G, Gerente at Plaza Caracol, responded to this review

Thank you for visiting Plaza Caracol Shopping Mall. We welcome your comments and inform you that probably mistook the neighboring Mall, because in the Caracol shopping Mall, we have over 70 stores , offering premium brands as well as craft shops also , at better prices than the Downtown . We hope you enjoyed your visit to Cancun. More 

Nashville, Tennessee
Level Contributor
73 reviews
13 attraction reviews
common_n_attraction_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed 11 January 2016

This was no doubt once a bright spot for Cancun, but has been passed by, and is half empty. The good news is that we found some very nice silver jewelry to bring back as gifts, at prices that were markedly below prices elsewhere. Go while the silver shops are still there!

Helpful?
Thank K W
Abraham G, Gerente at Plaza Caracol, responded to this review

Thank you for your visit to Plaza Caracol welcomes your comments and told him that we are in a remodeling project for your next visit to find more and better shops and services. Meanwhile we are agreed that we have the best prices in jewelery and handicrafts : D! Thank you for your visit to Cancun ! More 

Western Ireland, Ireland
Level Contributor
6 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 9 January 2016 via mobile

We paid a jungle tour and we were told it covered 3 hours of jet skis and snorkelling fun. Once we arrived at Punta del Este, they did not honour the snorkelling offer. They did not give us money back and when I returned to Plaza Caracol to demand money back they said that salesperson was not there for the... More 

Helpful?
Thank Cris H
Abraham G, Gerente at Plaza Caracol, responded to this review

sorry its bad experience with Punta del este. , but the mall is not responsible for the deals being offered in stores. so that even we investigate what happened . Thanks for visiting Plaza Caracol. More 

Austin, Texas
Level Contributor
9 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed 2 January 2016

Although I saw several items that I considered looking at, the aggressiveness of the business owners/sales people made me SO uncomfortable. I can see what the merch is, I don't need a detailed explanation of who is on THIS wallet versus who is on this OTHER wallet. I HATE being aggressively pursued to make purchases. I'd be much more likely... More 

Helpful?
Thank workinprogress43
Abraham G, Gerente at Plaza Caracol, responded to this review

Thanks for your comments :). Plaza Caracol, work hard to improve and provide more and better shops and services for our visitors. we hope you enjoyed your visit to Cancun More 

Croydon, United Kingdom
Level Contributor
27 reviews
15 attraction reviews
common_n_attraction_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 17 October 2015 via mobile

Nice amount of shops in here, be careful what you buy is in the bag... Some owners will remember you if you say you'll come back some will forget you if you leave something that they don't pack. Lesson learnt. Really big jewellery shop round the back really nice pieces.

Helpful?
Thank Clare B
El Paso, Texas
Level Contributor
11 reviews
10 attraction reviews
common_n_attraction_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 17 July 2015

Centrally located so get a hotel nearby. If you missed the souvenir shopping at Chichen Itza (where you can get real deals) then this is your place to make up for it. Very modern and clean merchants are willing to deal the price down. Do not visit Mercado 28 it is 10 times the price and many items are not... More 

Helpful?
3 Thank Alonzo B
Los Angeles, California
Level Contributor
422 reviews
223 attraction reviews
common_n_attraction_reviews_1bd8 359 helpful votes
2 of 5 bubbles Reviewed 16 June 2015 via mobile

is now a ghost town. How sad that so many stores are empty. Cancun can bring this mall's status back especially now that Selecto grocery store shares the same parking. Please visit as there are several very special stores inside.

Helpful?
1 Thank ZZMimi
Vienna, Austria
Level Contributor
57 reviews
27 attraction reviews
common_n_attraction_reviews_1bd8 30 helpful votes
2 of 5 bubbles Reviewed 17 March 2015

Old, dingy, a very sad atmosphere. Half of the shops seem to be closed, the rest struggling for survival. No visitors, we came in the early afternoon and were the only ones.

Helpful?
1 Thank VK V
Silver Spring, Maryland
Level Contributor
117 reviews
20 attraction reviews
common_n_attraction_reviews_1bd8 88 helpful votes
3 of 5 bubbles Reviewed 17 March 2015

Plaza Caracol is one of the oldest plazas in the hotel zone in Cancun. Years ago it was the place to go - lots of great shops & restaurants. Over the years other malls have sprung up & Caracol was practically deserted. However, on my last trip to Cancun I found that there is renovation going on. I hope that... More 

Helpful?
5 Thank tonihoney

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Questions & Answers

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Regina, Canada
over a year ago

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Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?