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Ultramar

Av. Lopez Portillo | Terminal Maritima Ultramar SM-84 M-5 L-6., Cancun 77517, Mexico
+52 1 998 293 9092
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US$11.99*
and up
One-Way or Round-Trip Ferry between Cancun and Isla Mujeres
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We are always at your service
  • Excellent58%
  • Very good32%
  • Average7%
  • Poor1%
  • Terrible2%
Travellers talk about
“puerto juarez” (145 reviews)
“top deck” (78 reviews)
“ferry service” (61 reviews)
Suggested Duration: More than 3 hours
LOCATION
Av. Lopez Portillo | Terminal Maritima Ultramar SM-84 M-5 L-6., Cancun 77517, Mexico
CONTACT
Website
+52 1 998 293 9092
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Reviews (2,776)
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11 - 20 of 1,415 reviews

Reviewed 2 weeks ago via mobile

You can catch the blue and yellow ultramar ferries from a few places along the Maya Riviera and in Cancun. I think the trip to Isla Mujeres is shortest and cheapest from the Gran Puerto in Cancun - about $11 for a roundtrip ticket good...More

Thank Jason M
UltramarFerry, community manager at Ultramar, responded to this reviewResponded 2 weeks ago

Hi Jason M this is one of the kindest reviews we've read in a long time :D thank you very much for supporting our local talent! We hope we can see you very soon again!

Reviewed 2 weeks ago

This ferry has the most time options and is very convenient and easy to find. Although I thought it was way too expensive for a ferry trip. I would recommend using a different company if you are on a budget. There was live music but...More

Thank Kayley H
UltramarFerry, community manager at Ultramar, responded to this reviewResponded 2 weeks ago

HiKayley H thank you very much for traveling with us, we hope to see you very soon again :)

Reviewed 2 weeks ago

We took the bus (10.5 pesos) from the Westin Lagunamar in the hotel zone to the ferry dock at Playa Tortugas. The ferry has a catamaran type hull and makes the trip to Isla Mujeres in about 15-20 minutes. There is an open upper deck...More

Thank Dennis R
UltramarFerry, community manager at Ultramar, responded to this reviewResponded 2 weeks ago

Hi Dennis R, thank you very much for traveling with us, we are very happy to see that you had a nice time with us! We hope you can come back but next time to our route in playa del carmen to cozumel :D

Reviewed 2 weeks ago via mobile

It was a nice comfortable ferry ride to Isla Mujeres, however they will try to rent you a golf cart before you arrive to the island. Don't buy it on the ferry because you will have to walk about 4 blocks to get it when...More

Thank tlovesthesun
UltramarFerry, communitymanager at Ultramar, responded to this reviewResponded 2 weeks ago

Hi tlovesthesun, thank you very much for traveling with us, we are very happy to read that everything went well :D We hope to see you soon again!

Reviewed 2 weeks ago

We booked our ferry ride roundtrip, online, on their website, from Cancun (Gran Puerto Ferry Dock) to Isla Mujeres (the island we were staying on). We had no problem cashing in our printed voucher for our tickets. The process was very smooth. It costs us...More

1  Thank indig0rain
UltramarFerry, community manager at Ultramar, responded to this reviewResponded 2 weeks ago

Hi indig0rain, thank you very much for traveling with us! We love to read that you had such a nice time in our ferry :D We work very hard to give you the best experience. We would love to see you very soon again and...More

Reviewed 2 weeks ago

clean boats, only £15 return hourly crossings, open air on top or air-conditioned downstairs, purchasing buggy on the boat is advisable in case none available when getting off the boat.

Thank horley2112
UltramarFerry, community manager at Ultramar, responded to this reviewResponded 2 weeks ago

Hi Horley2112, thank you very much for traveling with us, we are very happy to see that you had a nice time with us. We hope to see you soon again!

Reviewed 2 weeks ago

We took this service from Playa Caracol in Cancun to Isla Mujeres and the lady at the ticket office charged me 440 pesos (or USD 22 or something like that) per person for return trip. After paying and looking at their leaflet, I noticed that...More

1  Thank nariyuki
UltramarFerry, community manager at Ultramar, responded to this reviewResponded 2 weeks ago

Hi nariyuki , thank you very much for traveling with us, we would like to let you know that departing from Playa Caracol, there's a Pier fee that every user has to pay, which is not included in the $19USD, this fee cost $3USD that's...More

Reviewed 3 weeks ago

A crazy amount of money for a ferry trip. Use other means if possible. But i have to say that there are a lot of ferries during the day and that makes it convenient.

Thank James M
UltramarFerry, community manager at Ultramar, responded to this reviewResponded 2 weeks ago

Hi James M, thank you very much for traveling with us and for taking the time to write this review, your opinion is very important for us.

Reviewed 3 weeks ago

This is a fun way to get to the island. It is a quick 20-30 minute ride. We opted for the indoor air-conditioned cabin and enjoyed the ride both ways. Was not a huge fan of the island, but the boat ride was great!

Thank Michael S
UltramarFerry, community manager at Ultramar, responded to this reviewResponded 3 weeks ago

Hi Michael S, thank you very much for traveling with us, we are very happy to see that your trip went well, we hope to see you very soon again! :D

Reviewed 3 weeks ago

The Ultramar is an excellent way to get to Isla Mujeres. On the way over we sat on top and looked at the water, The ride is very smooth. On the way back to Cancun we sat inside in the air conditioning and I took...More

1  Thank CindyBauder
UltramarFerry, community manager at Ultramar, responded to this reviewResponded 3 weeks ago

Hi CindyBauder, thank you very much for taking the time to write this review, we are very happy to see that you had an amazing time with us :D we hope to see you soon again but next time in our route to Cozumel :D

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Questions & AnswersAsk a question
lambertin0
I plan to use Ultramar in October for a round trip to Cozumel. Any suggestions please??
12 May 2017|
Answer Show all 4 answers
Response from UltramarFerry | Property representative |
Hi lambertin0, you can buy your tickets online on our website, you'll need to print the voucher and show it at the ticket office so they can exchange it for a ticket, also you can buy the tickets before you board the ferry... More
0
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Camille d
Bonjour, Est-il possible de payer directement à l'embarcadère de Playa Tortuga ? Merci
28 April 2017|
Answer
Response from UltramarFerry | Property representative |
Hi Camille d, yes it is possible :) In case you want to book online you have to print your voucher and show it in the ticket office so they can change it for a ticket :) The cost from that port is $19USD round trip for an... More
0
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Google Translation
schuyler1991
What is the email address for UltaMar Ferry to be reached by?
17 January 2017|
Answer
Response from UltramarFerry | Property representative |
Hello, you can find the email and phone numbers in our web site, sadly I can't type it here
0
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Google Translation