We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Review Highlights
Mayra, diamond ring purchase

In January, 2018, I purchased a yellow gold/diamond band from DI. Lovely ring. All should take... read more

Reviewed 1 week ago
Cape Coral, Florida
Claudio Romero of Diamonds International

I had purchased a necklace from Diamonds International while visitng Barbados in 2017. The clasp... read more

Reviewed 2 days ago
Jennifer W
Read all 1,746 reviews
All photos (86)
Full view
Certificate of Excellence
Traveller Overview
  • Excellent62%
  • Very good12%
  • Average5%
  • Poor3%
  • Terrible18%
Travellers talk about
“sales person”(63 reviews)
“di store”(38 reviews)
Diamonds International is the largest duty free jeweler in the world. Renowned for top- caliber customer service, extensive selection of quality merchandise and value pricing, Diamonds International has pioneered the art of duty free shopping in the...more
Rafael E. Melgar | Plaza Punta Langosta, Cozumel 77600, Mexico
+52 800 515 3935
Top Selling Tours & Activities in and around Cozumel
from US$85.00
More Info
from US$105.00
More Info
from US$49.95
More Info
from US$77.00
More Info
Reviews (1,746)
Filter reviews
1,724 results
Traveller rating
Traveller type
Time of year
More languages
Show reviews that mention
All reviews sales person mexican government di store engagement ring shopping experience sales executive beautiful ring customer service representative tanzanite earrings wedding band philip stein watch blue diamond purchase price entire process grand cayman bracelet salesman
Updating list...
1 - 10 of 1,724 reviews
Reviewed 2 days ago

I had purchased a necklace from Diamonds International while visitng Barbados in 2017. The clasp broke a couple of months so I contacted Diamonds regading a repair or replacement. I had the pleasure of dealing with Claudio Romero from their customer service area. Claudio did...More

Thank Jennifer W
Reviewed 2 days ago

My husband purchased a pair of earrings for our anniversary while in Bermuda. I only worn them 3 times when I was putting them on one had bent. I contacted DI and Claudio came to my rescue. He stayed in contact with me the whole...More

Thank Tina D
Reviewed 3 days ago

I recently purchased a Tanzonite Ring from Diamonds International (DI) in Jamaica while on a cruise. Shortly after getting home, I realized that the center stone to me ring had fallen out. I contacted the DI customer service office and was connected to the service...More

Thank Susan R
Reviewed 3 days ago via mobile

Mayra C. Did an exceptional job helping and following up on our rebate. She followed up weekly and kept me Informed of the status of our rebate. Mayra C. Is definitely an asset to Diamonds International. I will have to say in the world today...More

Thank Leann M
Reviewed 4 days ago via mobile

I took my teenage daughter on a cruise this summer for her High School graduation. While on the boat our shopping expert told us all about diamonds International and the crown of light diamond. We went in just to look but they were very hard...More

Thank Dana H
Reviewed 5 days ago

Purchased a John Hardy Cross Necklace/Pendant from the Amber Cove, Dominican Republic Diamonds International store. A few days after the purchase the necklace clasp broke. According to the John Hardy warranty booklet I was to work with the original retailer in the first 60 days...More

Thank Mark E
Reviewed 6 days ago via mobile

Inder Grewal was exceptionally helpful in my purchase of two Movado watches! His customer service was superior. He was patient and explained pricing and quality thoroughly. I highly recommend seeing him the next time you are in the area!

Thank Shante P
Reviewed 1 week ago via mobile

Very helpful with listening and answering text promptly and in formative. Always checked if I needed and understood what she needed to help out and if she could help out more with anything else.

Thank GoPlaces783361
Reviewed 1 week ago

In January, 2018, I purchased a yellow gold/diamond band from DI. Lovely ring. All should take note that jewelry purchased is only guaranteed for 30 DAYS!! Five weeks after purchase I noticed several tiny diamonds had fallen out of my new $1500.00 ring. As was...More

Thank mbrami
Reviewed 2 weeks ago

I have to admit the service at DI was great, my ring is simply beautiful. Like so many others I was promised a refund from the Mexican gov't. We were taken to a kiosk right after the purchase, filed the forms and was told it...More

Thank Jeanine C
Diamonds Intern... C, Manager at Diamonds International, responded to this reviewResponded 1 week ago

Dear Mrs Jeanine, Thank you for contacting us please email tripadvisor@shopdi.com and we will gladly help you follow up, Have a lovely day,

View more reviews
Nearby HotelsSee all 52 nearby hotels
Hotel Mary Carmen
180 reviews
.10 km away
Hotel Hermanos Aguilar
30 reviews
.21 km away
Hotel Plaza Cozumel
280 reviews
.27 km away
Villas Las Anclas
425 reviews
.28 km away
Nearby RestaurantsSee all 446 nearby restaurants
Habanero's Grill & Bar
98 reviews
.09 km away
Cuatro Tacos
310 reviews
.18 km away
Lobster Shack
800 reviews
.17 km away
La Terraza
300 reviews
.17 km away
Nearby AttractionsSee all 549 nearby attractions
Free Cozumel Walking Tours
8 reviews
.16 km away
Felipe Xicotencatl Shipwreck
61 reviews
.00 km away
Plaza Central
155 reviews
.16 km away
Plaza Confetti
10 reviews
.00 km away
Questions & Answers
Ask a question
August 1, 2018|
AnswerShow all 4 answers
Response from Diamonds Intern... C | Property representative |
Dear valued guest, Please send us your email information so we can best assist you, Have a lovely day,