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Review Highlights
Excellent customer service

I had the pleasure of going to Diamonds International in Cozumel and purchasing a crown of life... read more

Reviewed 6 days ago
Carla J
Customer Service

I was having difficulty receiving our rebate from the MoneyBack program. Berenice went above and... read more

Reviewed 5 days ago
Lisa M
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Certificate of Excellence
Traveller Overview
  • Excellent61%
  • Very good12%
  • Average5%
  • Poor3%
  • Terrible19%
Travellers talk about
“sales person”(75 reviews)
“engagement ring”(45 reviews)
“di store”(41 reviews)
About
Diamonds International is the largest duty free jeweler in the world. Renowned for top- caliber customer service, extensive selection of quality merchandise and value pricing, Diamonds International has pioneered the art of duty free shopping in the...more
Contact
Rafael E. Melgar | Plaza Punta Langosta, Cozumel 77600, Mexico
Website
+52 800 515 3935
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Reviews (1,807)
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1 - 10 of 1,785 reviews
Reviewed 5 days ago

Do not patronize this business. I purchased a necklace that was originally quoted as $1400, but upon completion of the transaction it was $2800. At that time the store would not reverse the charges and instruction me to contact the New York office to complete...More

Date of experience: September 2018
Thank Briggette R
Diamonds Intern... C, Manager at Diamonds International, responded to this reviewResponded 3 days ago

Dear Mrs. Briggette, Thank you for making us aware of this situation, on behalf of Diamonds International I want to apologize for this experience, please email at tripadvisor@shopdi.com with the information and I will gladly help you on the best resolution, Have a lovely day,

Reviewed 5 days ago

I was having difficulty receiving our rebate from the MoneyBack program. Berenice went above and beyond to help us through the process. It took 9 months, however, I don't think we would have received the rebate without her assistance. In the end, I have a...More

Date of experience: March 2018
Thank Lisa M
Diamonds Intern... C, Manager at Diamonds International, responded to this reviewResponded 3 days ago

Dear Mrs. Lisa M, Thank you for taking your time to review our store and service, we are delighted to know Berenice took the best care of you, we hope you visit us again in your next visit, Have a lovely day,

Reviewed 6 days ago

I had the pleasure of going to Diamonds International in Cozumel and purchasing a crown of life ring. Shout out to Erick and Julio for excellent customer services!

Date of experience: December 2018
Thank Carla J
Diamonds Intern... C, Manager at Diamonds International, responded to this reviewResponded 3 days ago

Thank you Mrs, Carla for sharing your experience with us, I will make sure Erick and Julio receive your regards! I hope you enjoy your new treaure, Have a lovely day,

Reviewed 1 week ago

I bought a ring in St. Martin a few years ago and it needed to be resized. I contacted DI in NYC. Claudio took care of everything: he kept me informed of status, made sure the ring was delivered to the appropriate department; he kept...More

Date of experience: December 2018
Thank rosa92017
Diamonds Intern... C, Manager at Diamonds International, responded to this reviewResponded 3 days ago

Dear valued guest, Thank you for taking your time to review our store and service, we are delighted to know Claudio took the best care of you, we are lucky to have him, I will make sure he receives your compliment, Have a lovely day,

Reviewed 1 week ago via mobile

Excellent service, very kind and efficient. Thank you so much for the help. I got my attempts satisfactorily

Date of experience: June 2018
Thank Tatiane G
Diamonds Intern... C, Manager at Diamonds International, responded to this reviewResponded 3 days ago

Dear valued guest, thank you for taking your time to review our store and service, we are delighted Aeleen took the best care of you! I will make sure she receives your compliments, Have a lovely day,

Reviewed 1 week ago

Whilst on a P & O Cruise Diamonds International were highly recommended for purchasing jewellery therefore whilst in St Maarten a diamond ring purchase was made. In less than 12 months a stone was lost from the ring and on contacting Selma Stein at Diamonds...More

Date of experience: February 2018
Thank juliesteele
Diamonds Intern... C, Manager at Diamonds International, responded to this reviewResponded today

Dear valued guest, Please note you are posting in Diamonds International Cozumel page, We apologize on behalf of Diamonds Internation for the experience you had, Please if possible delete the name you mention as this is not kind and this person does not work with...More

Reviewed 1 week ago via mobile

I was referred to a kind woman named Berenice we work together for some months and she was so helpful and right on top of things finally I got my refund from diamonds international. I was told when I purchased the ring back in March...More

Date of experience: January 2019
Thank Lucille N
Diamonds Intern... C, Manager at Diamonds International, responded to this reviewResponded 3 days ago

Dear Mrs Nasta, Thank you for taking your time to review our store and service, Sharing your experience lets our costumers know we take the best care of them, The Money Back program is runned by the Mexican Goverment not Diamonds International, Please email me...More

Reviewed 1 week ago

Fake diamonds, My friend did not receive her rebate, The worst part about our purchase is our cruise ship recommend them, i"m sure she is getting some kind of kick back.More

Date of experience: February 2018
Thank Karen M
Diamonds Intern... C, Manager at Diamonds International, responded to this reviewResponded 3 days ago

Dear Mrs Karen, We take pride on having the best products and service in the Caribbean, Please send me your receipts to Tripadvisor@shopdi.com I can assure you, if the purchase is from us it is not fake, Money Back the rebate program is run by...More

Reviewed 1 week ago

Received excellent customer service from Loret concerning a request for an exchange of a purchase made at DI in Cozumel, Mexico. Loret provided communication and detailed explanation of the return and exchange process via phone and email, all the way from initial contact to the...More

Date of experience: November 2018
Thank travelerpdp
Diamonds Intern... C, Manager at Diamonds International, responded to this reviewResponded 3 days ago

Dear valued guest, thank you for taking your time to review our store and service, we are delighted Loret was able to assist you in a promptly manner, I will make sure she receives your compliments, Have a lovely day,

Reviewed 1 week ago

When I did not receive the MoneyBack rebate from the Mexican gov't for my purchases at DI in Cozumel, Aeleen with DI's Customer Service department took over the case and worked with the MoneyBack people to clear up the issues delaying the rebate. She never...More

Date of experience: February 2018
Thank 4321dcba
Diamonds Intern... C, Manager at Diamonds International, responded to this reviewResponded 3 days ago

Dear valued guest, thank you for taking your time to review our store and service, We are delighted Aileen was able to assist you, I will make sure she receives your compliment! Have a lovely day!

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Questions & Answers
Ask a question
TrailBlazer45101
January 11, 2019|
Answer
Response from Camper590249 |
I was told last week it takes 5-6 months. But of course the store does not tell you that
0
Votes
glennsel
December 30, 2018|
AnswerShow all 2 answers
Response from rosalty100 | Reviewed this property |
Diamonds International, 38 West 48th Street, Suite 701, New York, NY 10038 Tel 212-784-6900 or 1-800-515-3935
0
Votes
J_S229629
December 24, 2018|
Answer
Response from lighthousekid |
They will not do anything for you. They have a NO return policy . I found my self in the same matter after going on a cruise . I have been talking/ texting with them for 3 months and I am not getting any where with them. A... More
1
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