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Merida Tourism Office

Closed Now: 8:00 a.m. - 8:00 p.m.
Open today: 8:00 a.m. - 8:00 p.m.
Review Highlights
Wonderful city-wonderful trip

This was my fourth trip to Merida in 20 years, this time with my wife and grandsons. So much to... read more

Reviewed 4 weeks ago
via mobile
Helpful staff

Stopped there on arrival to Merida. No comprehensive street map available but Gerardo spoke decent... read more

Reviewed 4 weeks ago
Toronto, Canada
Read all 217 reviews
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Traveller Overview
  • Excellent58%
  • Very good25%
  • Average11%
  • Poor5%
  • Terrible1%
Travellers talk about
“free tour”(11 reviews)
“street map”(2 reviews)
“free walking”(3 reviews)
Closed Now
Hours Today: 8:00 a.m. - 8:00 p.m.
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Calle 56A No. 242 X 56B y 60 | Tambien Llamada Avenida Campo Deportivo, Merida 97118, Mexico
+52 999 925 5186 ext. 85807
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All reviews free tour street map free walking government palace every morning city hall two hours visiting merida information tours guide plaza gerardo yucatan sites centro ruins
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1 - 10 of 126 reviews
Reviewed 4 weeks ago via mobile

This was my fourth trip to Merida in 20 years, this time with my wife and grandsons. So much to see and do on Merida. For me it’s a hidden treasure and I don’t like giving away my secrets but the city is a safe,...More

Date of experience: July 2018
Thank sailboatravler
Reviewed 4 weeks ago

Stopped there on arrival to Merida. No comprehensive street map available but Gerardo spoke decent English and provided us with additional events information that we were able to attend. Every morning there is a free tour at 9:30 a.m., that begins in front of the...More

Date of experience: October 2018
Thank Sport-tkd1
Reviewed October 9, 2018 via mobile

I've done free walking tours all over the world but none as bad as this. Mérida is clearly a place with rich history and while we were given dates and facts, there was nothing interesting about this tour. What makes free tours so great is...More

Date of experience: October 2018
Thank SamK3156
Reviewed July 13, 2018 via mobile

We had three different bilingual guides in Oaxaca, Palenque and Merida. The best one was Jerry in Merida. We opted a 6-o’clock (evening) free walking tour offered by the city’s tourism office. They had a morning tour as well but we thought it would probably...More

Date of experience: July 2018
2  Thank Wilma_Flintstone
Reviewed May 7, 2018

I visited thr Tourist office a number of times asking for directions and also which local bus I should catch and where it leaves from. Once you are in Merida you will understand that there are buses going in all different directions leaving from different...More

Date of experience: May 2018
2  Thank eeck99
Reviewed March 30, 2018

The staff very helpful offered maps and even a free voucher for the Mayan Museum. There is a free walking tour at 9:30 am and 5:30m from city hall office. English and Spanish

Date of experience: March 2018
1  Thank Stavros M
Reviewed March 8, 2018

We have used this place several times. They are so friendly and so willing to help you out. Plus give you even more information than what you even asked for. They spoke English very well, which was a bonus. As our Spanish is very limited.

Date of experience: January 2018
2  Thank TheresaH1200
Reviewed February 6, 2018

The people are very pleasant and try to be helpful giving you tourism advice. We found they were very knowledgeable about some things, but did give us misinformation about the entertainment being held or not held some evenings. The building offers free bathrooms and houses...More

Date of experience: January 2018
1  Thank Shelley R
Reviewed January 30, 2018 via mobile

An older man gives the tours in both English and Spanish. Very uninspired. Talking too fast and we decided too leave after 15minutes

Date of experience: January 2018
Thank shaddye2015
Reviewed January 7, 2018 via mobile

Our tour guide was what made this free tour so great. He was very passionate about the subjects he spoke of, and the places that he took us to. We learned some of the history of Merida, the Yucatán region, the Maya people, Catholic influence,...More

Date of experience: January 2018
1  Thank Kierin
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Questions & Answers
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March 20, 2018|
Response from pivi2906 | Reviewed this property |
Hi Charlotte.Didn't take cantina tour, but did sound tempting😊
October 27, 2016|
Response from AstoriaPax | Reviewed this property |
While I am sure there are commercial tours most of the attractions are withing walking distance of the central square. I think there is an audio tour you can check out from the City Turismo office. I like to take my own time... More
August 29, 2015|
AnswerShow all 2 answers
Response from Bnosnews | Reviewed this property |
The cruise lines plan excursions to Celestun and Uxmal so they may also plan trips to Merida which is closer than Celestun to the Progresso port.