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Dolphinaris Tulum

Features Animals
Federal Highway Chetumal _ Cancun, Km. 250 | At Grand Bahia Principe Tulum Hotel, Tulum 77760, Mexico
+52 998 881 3030
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Review Highlights
Expensive program for what you get

We paid for the dolphin interaction and the photo package it turned out to be over $550 Canadian to... read more

Reviewed 1 week ago
dmiddleton1287
,
Sherwood Park, Canada
via mobile
Emotionally distressing to witness

I'm currently staying in the resort with my partner and we happened to walk past what we thought... read more

Reviewed 7 October 2017
Jessica S
,
Chesterfield, United Kingdom
via mobile
Read all 420 reviews
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Overview
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Dolphinaris Tulum at Bahia Principe Resort combines the best features of our dolphins, with beautiful tropical surroundings.The facilities feature the innovative concept of traditional platforms that provide shallow, beach-style access to conduct interaction programs safely for any visitor.For the convenience of swimmers and observers, we have located various service areas within our facilities. These service areas include: check-in and customer service, induction hut, a new room where classes for the Trainer for a Day program are conducted and our photo & video store.
  • Excellent52%
  • Very good26%
  • Average11%
  • Poor4%
  • Terrible7%
Travellers talk about
“belly ride” (13 reviews)
“foot push” (14 reviews)
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Hours Today: 9:00 AM - 5:00 PM
LOCATION
Federal Highway Chetumal _ Cancun, Km. 250 | At Grand Bahia Principe Tulum Hotel, Tulum 77760, Mexico
CONTACT
Website
+52 998 881 3030
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Reviews (420)
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1 - 10 of 267 reviews

Reviewed 1 week ago via mobile

We paid for the dolphin interaction and the photo package it turned out to be over $550 Canadian to go and we went out on a platform and barely got to touch the dolphin and we only on the water for an hour not worth...More

Thank dmiddleton1287
Reviewed 7 October 2017 via mobile

I'm currently staying in the resort with my partner and we happened to walk past what we thought was a small swimming pool. There were many people stood around it so we wondered over to see why. I was so shocked to find there were...More

4  Thank Jessica S
Reviewed 6 October 2017

This was a fantastic experience and once in a lifetime experience for me. It was truly worth every penny and would do it again.

Thank Michael C
Reviewed 21 September 2017

We loved this experience and it was right on our hotel grounds. We chose the 99.00 U.S 40 minute swim and interaction with dolphins. The facility is very clean and well maintained. The dolphins are well looked after and the staff are very passionate about...More

Thank GREENQUEEN08
A TripAdvisor Member
53
Reviewed 19 September 2017 via mobile

I loved swimming with the dolphins, and it was educating. However the only thing that spoilt it for me was the person who led the session, Mario. He was really unprofessional when speaking to his colleagues who take the pictures and really Inappropriate flirting. Although...More

Thank A TripAdvisor Member
Reviewed 9 September 2017 via mobile

The experience started of very well. We had an amazing time interacting with the dolphins and the trainers were very experienced and excellent at handling the dolphins, also very good with guests that felt a little anxious. However when it finished and it came to...More

2  Thank Billie04121996
Reviewed 8 September 2017

It was a great experience and really good interaction with the dolphins. You get at least 45 mins in the pool with the dolphins. One of my children didn't do the dolphin ride so got to stroke one instead so she still had her interaction...More

Thank KathrynW
Reviewed 11 August 2017 via mobile

Despite storm Franklin we were still able to spend the whole day swimming with dolphins. We may have been freezing cold in Mexico in August, but it was such an amazing experience. Spending so much time with the dolphins, learning their commands, scuba diving with...More

Thank Tinkerbell203
DOLPHINARIS, Guest service Maru at Dolphinaris Tulum, responded to this reviewResponded 14 August 2017

As you mention, the Trainer for a Day is our most complete dolphin swim program, it includes lots of educational and fun activities! In Dolphinaris we are glad that you enjoyed to interact and swim with dolphins. We recommend to wash your painted dolphin´s t-shirt,...More

Reviewed 4 August 2017

Kids swam with the dolphins which was a wonderful experience. The staff was very nice and pleasant. Even reasonable with the photo prices after. It could have been a little longer but it was still very memorable.

Thank Anita A
DOLPHINARIS, Guest service Maru at Dolphinaris Tulum, responded to this reviewResponded 14 August 2017

At Dolphinaris we appreciate your comments. Our whole team works to provide our visitors wonderful experiences interacting with dolphins! It makes us happy to know that you shared these magical moments with your family.

Reviewed 3 August 2017

Absolutely amazing!! We picked the swim program and it is something we will never forget. Lots of interaction with the dolphins.

Review collected in partnership with this attraction
Thank Kimberley W
DOLPHINARIS, Guest service Maru at Dolphinaris Tulum, responded to this reviewResponded 14 August 2017

At Dolphinaris we appreciate all your positive comments. Our team works to provide our visitors magical moments, and it makes us glad to know that you had a wonderful experience with the dolphins!

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Ask a question
Questions & Answers
Tinkerbell203
11 August 2017|
Answer
Response from glendamargaret57 | Reviewed this property |
Sorry, I cannot help, I did not buy any t-shirts
-1
Votes
Ana Lucia d
24 July 2017|
Answer
Response from DOLPHINARIS | Property representative |
Hi! Please contact our life agents in our website Dolphinaris and they will happily help you to find the best deal for your interactive program. Looking forward to see you soon!
1
Vote
Google Translation
Billie R
1 May 2017|
AnswerShow all 2 answers
Response from DOLPHINARIS | Property representative |
Hi! thank you to contact us, over 13 years old is allowed to to the dolphin program without an adult however is necessary an adult to accompany the children to the location and stay as an observer, we recommend to book in... More
1
Vote