We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Sponsored by:
Get directions
Address: Plaza San Jose Local 25-26, San Jose del Cabo 23400, Mexico
Phone Number:
+52 624 146 9410
Website
Today
08:00 - 19:00
Open now
See all hours
Hours:
Sun - Sat 08:00 - 19:00
Description:

When our costumers use a Gray Line services, they know they are buying...

When our costumers use a Gray Line services, they know they are buying quality, convenience and peace of mind whenever they travel.We are your best source for professional and personalized transportation service

read more
Book In Advance
More Info
US$32.99*
and up
Los Cabos Airport Roundtrip Transfers
More Info
US$20.00*
and up
Private Round-Trip Transfer: Los Cabos Airport to Hotel
More Info
US$110.00*
and up
Los Cabos ATV Adventure

TripAdvisor Reviewer Highlights

Read all 398 reviews
Visitor rating
  • 234
    Excellent
  • 50
    Very good
  • 21
    Average
  • 18
    Poor
  • 58
    Terrible
City Tour

We had a great time on the City Tour with Lenny and Pablo. The pick up was promptly on time. We enjoyed the boat ride to the arch and around the rocks. It was a small boat with 8... read more

4 of 5 bubblesReviewed 5 days ago
Pilotjohn1
,
Cape Cod, MA
via mobile
Add Photo Write a Review

398 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
Showing 381: English reviews
2 reviews
common_n_attraction_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed yesterday NEW via mobile

We used Gray Line to get to and from the airport. The staff was extremely friendly and I felt very safe. The day we left, the shuttle arrived exactly when they said they would. Very reliable and great prices. Big thanks to our driver Jorge! Very knowledgeable about the area and so nice!! Highly recommend!

Helpful?
Thank Lisa N
Berkeley, California
Level Contributor
9 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 3 days ago NEW via mobile

Booked this tour and at the last minute they cancelled it. It's been over two weeks now and I haven't been refunded to my credit card yet. My emails and phone calls go un returned. I do not recommend these guys and personally will never do business with them again. #badbusiness

Helpful?
Thank John C
NormaGazga, Director de Relaciones con Clientes at Gray Line Los Cabos, responded to this review

Hello Mr. John: Thank you for your comments which are very important for us. I checked with our accounting department and the refund has been processed. As per information provided to you by our Rep. it takes couple of weeks to see the refund in your credit card statement, as it depends also of your bank, as this is an... More 

Cape Cod, MA
Level Contributor
4 reviews
4 of 5 bubbles Reviewed 5 days ago NEW via mobile

We had a great time on the City Tour with Lenny and Pablo. The pick up was promptly on time. We enjoyed the boat ride to the arch and around the rocks. It was a small boat with 8 people and the captain was funny and informative. The glass blowing factory was interesting. We had a delicious Mexican lunch in... More 

Helpful?
Thank Pilotjohn1
NormaGazga, Director de Relaciones Públicas at Gray Line Los Cabos, responded to this review

Hello Mr. & Mrs. Thanks for the exceptional review of the City Tour you took through our company. We are glad that you enjoyed the tour and were able to see some sites of our beautiful city of Los Cabos. We always try our best to offer outstanding service to our customers. Again thank you for your comments and we... More 

Rackerby, California
1 review
5 of 5 bubbles Reviewed 5 days ago NEW

This was our first visit to Mexico and Melissa at Gray Line was so informative and helpful. She booked a snorkeling and kayaking tour for us with Cabo Outfitters and we had an awesome time! We lucked out and had a private tour with Casey as our guide. The tour was amazing and by far our favorite part of the... More 

Helpful?
Thank PhillipsFam4
NormaGazga, Director de Relaciones con Clientes at Gray Line Los Cabos, responded to this review

Hello Fam. Phillips: First of all I would like to mention that we appreciate that you choose Gray Line for your first visit to our beautiful country ...México, and our wonderful city of Los Cabos. We are glad that you enjoyed the tour you booked through our company, and the service provided by our Gray Line Concierge Melissa. We are... More 

Ocean City, Maryland
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 5 days ago NEW

They were late picking us up at the resort for our return trip and we barely made our flight after having to take a cab. Over 25 minutes, we had to spend more $ to cab to airport. Called day prior to verify pickup time and asked to be picked up earlier bc of the tight time window and was... More 

Helpful?
Thank beachpeople423
NormaGazga, Director de Relaciones con Clientes at Gray Line Los Cabos, responded to this review

Hello Mr. & Mrs. Thank you for taking the time to send your comments which are very important to us. First of all I want to apologize for any inconvenience you had with your return Transportation back to the Airport. In order for me to investigate further please contact me at: customerservice@graylineloscabos.com I hope you hear from you soon. Warm... More 

Galloway, Ohio
Level Contributor
5 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 1 week ago NEW via mobile

We booked two excursions through Gray Line. Luis was our tour guide both times. He is very knowledgeable and answered every question that was thrown at him. On the Deluxe City Tour we were to meet outside the church at the given time. Luis noticed that a couple had not shown up yet. After he ushered us back to the... More 

Helpful?
Thank Heathers1977
NormaGazga, Director de Relaciones con Clientes at Gray Line Los Cabos, responded to this review

Hello Mr. & Mrs. Thank you so much for taking the time to send us your kind review , and we are so glad that you enjoyed our City Tour, and that our tour guide Luis gave you an excellent service. I passed your nice comments to him and he appreciate it. We always try hard to provide an outstanding... More 

Phoenix, Arizona
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 1 week ago

We had great service from Gray Line Los Cabos! We were greeted as we walked out of the airport and transported to Cabo in an air-conditioned coach for our family of 5. I would definitely recommend them - very reliable and a driver concerned with our safety!

Helpful?
Thank 12BoyMom
NormaGazga, Director de Relaciones con Clientes at Gray Line Los Cabos, responded to this review

Hello Mr. & Mrs. Thank you for your kind review. We always appreciate feedback from our customers. We are glad that you enjoyed your roundtrip transfer service , since our objective is to exceed our guest´s expectation. We look forward to see you again in Los Cabos. Warm Regards, More 

Level Contributor
3 reviews
5 of 5 bubbles Reviewed 1 week ago

We booked a roundtrip from the airport to our condo in San Jose del Cabo. Although we had to wait about 15 minutes for others to get off our flight, the ride was perfect. We were picked up promptly at our allotted time for the return to the airport.

Helpful?
Thank Jennifer R
NormaGazga, Director de Relaciones con Clientes at Gray Line Los Cabos, responded to this review

Dear Ms. Jennifer: We truly appreciate your kind review. We are happy that you enjoyed our services. Our goal is to ensure our guest has an exceptional service from our employees. We hope you would give us the opportunity to assist you again in a near future. Sincerely, More 

2 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 1 week ago

We shared a shuttle from the airport to the hotel and on return hotel to airport. Not a problem because Hacienda Encantada was the first to drop off and the last to pick up so you didn't have to see other hotels. I paid through Expedia. I preferred. 75 for two people round trip. Honestly the best cost I found.... More 

Helpful?
Thank Emily S
NormaGazga, Director de Relaciones con Clientes at Gray Line Los Cabos, responded to this review

Dear Ms. Emily: Thanks for the exceptional review! We are glad that you enjoyed the service we provided to you, and we truly appreaciate that you read the instructions we gave you . We look forward to welcoming you back on your future visits to Los Cabos. Best Wishes, More 

EDMONTON
Level Contributor
16 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 1 week ago

We took the city tour with this company. The driver was friendly and did his job well. I was somewhat disappointed as I was expecting more information and history of Cabo. The concierege at out hotel told us this would be part of the city tour but there was very little said. There was no microphone so really the only... More 

Helpful?
Thank Sara B
NormaGazga, Director de Relaciones con Clientes at Gray Line Los Cabos, responded to this review

Hello Ms. Sara: Thank you so much for taking the time to send us your comments. I have shared your opinion with the persons involved in order that the tour guides provide more information and history of Cabo. We are glad that you enjoyed the tour and specially found fascinating the glass work studio. we truly hope we will have... More 

Travellers who viewed Gray Line Los Cabos also viewed

San Jose del Cabo, Los Cabos
San Jose del Cabo, Los Cabos
 

Been to Gray Line Los Cabos? Share your experiences!

Write a Review Add Photos & Videos

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Gray Line Los Cabos and other visitors
6 questions
Ask a question

See all questions (6)

Questions? Get answers from Gray Line Los Cabos staff and past visitors.
Posting guidelines
Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?