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Banff Visitor Information Centre

Closed Now: 8:00 a.m. - 8:00 p.m.
Open today: 8:00 a.m. - 8:00 p.m.
Review Highlights
A great place to start exploring Banff

I have traveled a lot and been to a lot of visitors centers. Few have seemed as though they were... read more

Reviewed 1 week ago
Lakeside, California
Most helpful

Although this is not my first visit to Banff there is always much to learn and lots to see. The... read more

Reviewed 2 weeks ago
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Traveller Overview
  • Excellent60%
  • Very good29%
  • Average8%
  • Poor2%
  • Terrible1%
Travellers talk about
“park passes”(17 reviews)
“great info”(9 reviews)
Welcome to the official visitor centre for Banff National Park. We invite you to stop by the visitor centre on Banff Avenue for all your trip planning needs, accommodation, dining and activity booking, Parks Canada trail, campground and backcountry...more
Closed Now
Hours Today: 8:00 a.m. - 8:00 p.m.
See all hours
Suggested duration: < 1 hour
224 Banff Ave, Banff, Banff National Park, Alberta T1L 1H5, Canada
+1 403-762-8421
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All reviews park passes great resource great info parks canada the main street surrounding area lake louise geocaching pamphlet ranger spray knowledge souvenirs bear wildlife gondola
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1 - 10 of 808 reviews
Reviewed 1 week ago

I have traveled a lot and been to a lot of visitors centers. Few have seemed as though they were really interested in assisting tourists in having the best experience possible. We were very impressed with the Banff visitor center. The staff really seemed to...More

Thank ccrowe3
Reviewed 2 weeks ago

Although this is not my first visit to Banff there is always much to learn and lots to see. The staff at the Visitor Information Centre are very pleasant and most helpful. We left with a handful of brochures and headed to supper at a...More

1  Thank Curiosity238845
Reviewed 2 weeks ago

I needed to know more about the Rocky Mountain Film and Book Festival, and I remembered that this Visitor Centre has information about culture in town as well as camping and hiking in the woods. The nice lady had a great brochure for me, and...More

Thank BenLar137
Reviewed 2 weeks ago

The young man we spoke with in the Information Centre was very helpful. He provided us with maps and suggestions that were right on the maek

1  Thank Ralph M
Reviewed 3 weeks ago

Although we have visited a area numerous times it is always worth paying a visit to the information centre. Lots of leaflets on what to do and where to ho and the staff are very hrlpful.

Thank sheila g
Reviewed 3 weeks ago

Went in here to get some information on Tunnel Mountain and found the parks staff employee was quite rude. I understand she probably deals with people all day but isn't that her job! Was an effort to show us directions on a map and give...More

Thank Louise O
Reviewed 4 weeks ago

Stopping at this information center gives important information on the area and things to do according to weather condition on the specific dates.

1  Thank sarasagiv
Reviewed 4 weeks ago

In the course of our stay we felt we needed bear spray. Our stop here (at the recommendation of a sporting goods store in town) was helped when the clerk advised us that the spray wasn't needed for the nature of our trail walking. Informative...More

Thank giwpriestap
Reviewed September 13, 2018

I think we caught the gal at the center in an off day as she was not really very helpful in sharing information with us. We got all our information from the pamphlets we picked up and made our own trip plans. We got more...More

Thank froglag
BanffLakeLouise, Visitor Experience Specialist at Banff Visitor Information Centre, responded to this reviewResponded 4 weeks ago

We regret to hear that your visit to our Visitor Centre was not to your standards, but we've shared this with our staff and will strive to perform better in the future. Thank you for taking the time to share this with us, we are...More

Reviewed September 11, 2018

Sounds obvious but why wouldn't you make this your first stop. On the 2 occasions we went in for info we walked out fully informed and some. Every person who served us were pleasant, knowledgeable and helpful. In fact we were given info on areas...More

Thank alannsarah
BanffLakeLouise, Visitor Experience Specialist at Banff Visitor Information Centre, responded to this reviewResponded 4 weeks ago

Thanks so much for leaving this review! We're always happy to see people coming back to visit and we're very glad to hear that both times you visited you found everything you were after!

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Questions & Answers
Ask a question
September 20, 2018|
AnswerShow all 9 answers
Response from Mindy D | Reviewed this property |
Stop in the town of Banff at the Visitors center.... they can answer all of your questions. It’s an easy drive from Banff to Lake Louise, the glaciers, etc.
Helen L
April 7, 2018|
AnswerShow all 3 answers
Response from BanffLakeLouise | Property representative |
Hello, this is Connie at the Lake Louise Visitor Information Centre. In 2018 the Victoria Day holiday is on Monday, May 21, therefore that week may be busy with visitors extending their weekend time off. However... More
Kelly C
October 17, 2017|
AnswerShow all 5 answers
Response from BanffLakeLouise | Property representative |
Hello! While we do not strictly have a wildfire season here in Banff National Park (or Alberta as a whole), if we do have fires they tend to be during the driest parts of July and August. If you are planning on visiting... More