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Banff Visitor Information Centre

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Address: 224 Banff Ave, Banff, Banff National Park, Alberta T1L 1H5, Canada
Phone Number:
+1 403-762-8421
Website
Today
09:00 - 17:00
Open now
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Hours:
Sun - Sat 09:00 - 17:00
Recommended length of visit: <1 hour
Description:

Welcome to the official visitor centre for Banff National Park. We invite...

Welcome to the official visitor centre for Banff National Park. We invite you to stop by the visitor centre on Banff Avenue for all your trip planning needs, accommodation, dining and activity booking, Parks Canada trail, campground and backcountry information. Whatever your need, our friendly staff will ensure you are equipped to have a fantastic visit to Canada's first national park. We look forward to your visit!

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TripAdvisor Reviewer Highlights

Read all 748 reviews
Visitor rating
  • 357
    Excellent
  • 182
    Very good
  • 50
    Average
  • 17
    Poor
  • 6
    Terrible
Just go here for the info you need

Parks Canada staff are great and really know their business. Make this one of your first stops once in Banff and you'll have the rest of your trip sorted out quickly.

5 of 5 bubblesReviewed yesterday
Lori T
,
Manitoba, Canada
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748 Reviews from our TripAdvisor Community

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Showing 612: English reviews
Manitoba, Canada
Level Contributor
47 reviews
25 attraction reviews
common_n_attraction_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

Parks Canada staff are great and really know their business. Make this one of your first stops once in Banff and you'll have the rest of your trip sorted out quickly.

Helpful?
Thank Lori T
Banff, Canada
Level Contributor
46 reviews
21 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 6 days ago NEW via mobile

Always get great info here. Plus tvs that show live cameras on wildlife. Get lots of hiking info and permits

Helpful?
Thank webbtravellog
Level Contributor
4 reviews
3 attraction reviews
4 of 5 bubbles Reviewed 1 week ago

Run by park rangers this is a good first stop before you start exploring the National Park. You'll get tips for excursions, the usual weather / bear activity etc. advice and they also have a range of brochures for the commercial offers available in Banff.

Helpful?
Thank Lars B
Edmonton, Canada
Level Contributor
7 reviews
4 attraction reviews
5 of 5 bubbles Reviewed 1 week ago

If you plan to do any hiking, you should go here first - not just for basic information, but they have the best updates for snow/avalanche warnings, bears in area, trail conditions, etc. You can register when/where you are going (in case). They are very helpful to match your fitness and interests to hikes around Banff. Highly recommended.

Helpful?
Thank BigMack2017
BanffLakeLouise, Supervisor at Banff Visitor Information Centre, responded to this review

Thank you for your review. Our colleagues over at Parks Canada have all the information you need to have a safe and enjoyable time in Banff National Park. We hope to see you in the centre again soon! More 

Medicine Hat, Canada
Level Contributor
84 reviews
13 attraction reviews
common_n_attraction_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed 3 weeks ago

I was impressed with the knowledge and helpfulness of the staff. Though they were extremely busy they still make you feel like your questions are important. I like that!

Helpful?
Thank TripMember06042014
BanffLakeLouise, Supervisor at Banff Visitor Information Centre, responded to this review

Thank you so much for your review. We hope you had a wonderful time in Banff National Park! More 

Banff
Level Contributor
14 reviews
10 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 3 weeks ago

Be sure to leave Banff satisfied by starting your visit here. These awesome, well informed staff can give you all the information you need to make your trip perfect, and some!

Helpful?
Thank Banffyoga
BanffLakeLouise, supervisor at Banff Visitor Information Centre, responded to this review

We love providing unique and exciting trip ideas to visitors! Thank you so much for taking the time to write a review. We hope to see you in the Visitor Centre again soon! More 

Level Contributor
3 reviews
5 of 5 bubbles Reviewed 17 January 2017

The Canada Parks staff went out of her way to see if I could join a moonlight tour--really appreciated the extra effort!

Helpful?
Thank Leah G
BanffLakeLouise, Supervisor at Banff Visitor Information Centre, responded to this review

Our colleagues over at Parks Canada are awesome! Thank you for your positive review, we hope you have a chance to visit us again soon. More 

Calgary, Canada
Level Contributor
421 reviews
223 attraction reviews
common_n_attraction_reviews_1bd8 130 helpful votes
5 of 5 bubbles Reviewed 16 January 2017

You can Google all you want, but nothing beats an expert helping you out in person. In the wild, conditions change day by day, so one hike that was great yesterday may not be good today. Plus Google can't really respond to your own limitations (time, fitness, etc.). If you want to explore Banff and don't want to waste time,... More 

Helpful?
Thank BenLar137
BanffLakeLouise, Supervisor at Banff Visitor Information Centre, responded to this review

We love to share our local insights! Glad you obtained some useful hiking information, hope you had a lovely time in the Canadian Rockies. More 

Mbour, Senegal
Level Contributor
6 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 6 January 2017

went to the Visitors Information Center as this was my first time to Banff and the staff were very nice...it was very quick and convenient. In and out...love it.

Helpful?
Thank julie1152017
BanffLakeLouise, Supervisor at Banff Visitor Information Centre, responded to this review

We are so glad you were happy with the service provided at the Banff Visitor Centre. We hope you had a memorable stay in Banff National Park! Hope to welcome you back again soon. More 

Crowthorne, United Kingdom
Level Contributor
8 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 28 December 2016

Really helpful and so friendly, answered all our questions and no pressure. Convenient location and lots of information available.

Helpful?
Thank Sue_W437

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Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Banff Visitor Information Centre and other visitors
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Questions? Get answers from Banff Visitor Information Centre staff and past visitors.
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Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?