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The Grotto Spa

459 Banff Ave., Banff, Banff National Park, Alberta T1L 1B4, Canada
+1 403-431-8100
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Review Highlights
Massages with Kelly

Highly recommended, Kelly is an excellent therapist- My husband and I had wonderful hour massages... read more

Reviewed 12 February 2018
nanasantaward
,
Coquitlam, Canada
via mobile
Best part of ski trip !!

My buddies and I came in for a couple deep tissue massages after a day riding on the local hill... read more

Reviewed 3 February 2018
Michael H
via mobile
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Overview
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Welcome to The Grotto Spa! We feature Registered Massage Therapy, Hot Stone Massage, Aromatherapy and Hot Towel customized treatments, Sports Therapy and Organic Skin Care for Customized Facials, Slimming Detox and Cellulite Treatments and Organic Wraps. We are a smaller spa with one treatment room and one therapist on at a time. Since we are an intimate spa we focus all our personalized care to each individual treatment and consultation. All our Products are Certified Organic, Cruelty-Free and Environmentally Friendly featuring Whistler Naturals! Underground Heated parking is available complimentary to all our guests with access to the Mineral Pool, Hot Tub and Eucalyptus Steam Room. Robes are provided. The Mineral Pool has many added health benefits like reducing muscle/joint pain and stiffness. Appointments can be made 24/7 online via our website or toll-free. Insurance receipts will be provided upon request for all extended health care plans.
  • Excellent89%
  • Very good7%
  • Average0%
  • Poor2%
  • Terrible2%
Travellers talk about
“deep tissue” (4 reviews)
“mineral pool” (4 reviews)
“steam room” (5 reviews)
LOCATION
459 Banff Ave., Banff, Banff National Park, Alberta T1L 1B4, Canada
CONTACT
Website
+1 403-431-8100
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"deep tissue"
in 4 reviews
"mineral pool"
in 4 reviews
"steam room"
in 5 reviews
"essential oils"
in 3 reviews
"spa atmosphere"
in 3 reviews
"kelly"
in 31 reviews
"therapist"
in 11 reviews
"techniques"
in 3 reviews
"canada"
in 2 reviews
"hike"
in 2 reviews
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1 - 10 of 41 reviews

Reviewed February 12, 2018 via mobile

Highly recommended, Kelly is an excellent therapist- My husband and I had wonderful hour massages each. Best massages we have had in long time Thanks Kelly

Thank nanasantaward
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly M, Owner at The Grotto Spa, responded to this reviewResponded March 1, 2018

Dear Nanasantaward, Thank you so much for this thoughtful review! I hope to see you again at our new location! All the best.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 3, 2018 via mobile

My buddies and I came in for a couple deep tissue massages after a day riding on the local hill.. after soaking for a few necessary hours in the spa’s salt pool we had a couple mandatory massages that totally did the trick. Kelly the...More

1  Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly M, Owner at The Grotto Spa, responded to this reviewResponded March 1, 2018

Dear Micael H, Thank you from the bottom of my heart for this thoughtful review! It was a pleasure meeting you guys and I will keep in touch to our new location. All the best!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 29, 2017 via mobile

I was attending a conference at the Delta Banff and decided to end the trip off right with a detox massage and it was such a different treatment! Dont be deceived by high end spas that cost so much money! Honestly, no charge for all...More

1  Thank Ryan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly M, Owner at The Grotto Spa, responded to this reviewResponded March 1, 2018

Dear Ryan F, Wow, thank you so much for this amazing review! We will keep you posted on our new location. All the best!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed September 25, 2017 via mobile

I visited the Grotto Spa for a massage. It was heaven. Kelly was great. I told her where my pain points were and she nailed it. I will be back!

1  Thank Cory A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly M, Owner at The Grotto Spa, responded to this reviewResponded March 1, 2018

Dear Cory, A Thanks for the review! It was a pleasure having you in the spa! We will keep you posted on the new location! All the best.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 26, 2017 via mobile

I came to Banff visiting for a leisure trip and called the Grotto after finding it online through the Marriott and Delta website. I was able to book the following day as I wanted to hike when I arrived. I booked a 90 minute sports...More

Thank manonfire2234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly M, Owner at The Grotto Spa, responded to this reviewResponded March 1, 2018

Dear Manonfire2234, Thank you for taking the time for this amazing review. Such a pleasure getting to know you. I hope to see you soon. Keep you posted on the new location. All the best!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 13, 2017

We enjoyed massages and Rieki with Kelly. Great little place to try if looking for a real massage therapist who knows her stuff.

Thank Kimberley O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly M, Owner at The Grotto Spa, responded to this reviewResponded March 1, 2018

Dear Kimberley O, Thank you so much for your time in writing this review. My heart goes out to you. Keep smiling. I will keep you posted on the new location. All the best!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 26, 2017 via mobile

I visited the Grotto after good reviews and I had the best massage ever. Clinic care and spa atmosphere. Excellent.

Thank Calvin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly M, Owner at The Grotto Spa, responded to this reviewResponded March 1, 2018

Dear Calvin M, You are such an amazing client! I hope to see you again soon, keep you posted on the new location. All the best.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 19, 2017 via mobile

I recently visited the Grotto spa while visiting Banff and was blown away with the service and staff at this location. In would suggest anyone visiting Banff or live there for that matter check it out. Can't wait to return in June....will definitely be stopping...More

Thank Gord N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed May 15, 2017

Highly recommended getting a massage or body wrap by Kelly. She is amazing and actually knows what she is doing. The pools , hot tube and steam room after are such a great bonus. I will certainly be booking a treatment here again.

Thank softballgirl19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly M, Owner at The Grotto Spa, responded to this reviewResponded May 17, 2017

Thank you Victoria A for this wonderful review. I sincerely appreciate your feedback and am grateful for your monthly visits :) Looking forward to treating you again. Warm Regards

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Reviewed May 15, 2017

I booked a Swedish massage with Kelly, who did an amazing job. I only booked 45, but wanted a bit longer. Kelly was able to accommodate my last minute request with out any issue. I would book again with her. I highly recommended getting a...More

Thank countrygal19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Questions & Answers
Williz
February 13, 2017|
Answer
Response from Loconnell | Reviewed this property |
I was a client at the spa, I would suggest contacting the hotel for more information
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