The Grotto Spa
The Grotto Spa
4.5
10:00 AM - 6:00 PM
Monday
10:00 AM - 6:00 PM
Tuesday
10:00 AM - 6:00 PM
Wednesday
10:00 AM - 6:00 PM
Thursday
10:00 AM - 6:00 PM
Friday
10:00 AM - 6:00 PM
Saturday
10:00 AM - 6:00 PM
Sunday
10:00 AM - 6:00 PM
About
Welcome to The Grotto Spa! We feature Registered Massage Therapy, Hot Stone Massage, Aromatherapy and Hot Towel customized treatments, Sports Therapy and Organic Skin Care for Customized Facials, Slimming Detox and Cellulite Treatments and Organic Wraps. We are a smaller spa with one treatment room and one therapist on at a time. Since we are an intimate spa we focus all our personalized care to each individual treatment and consultation. All our Products are Certified Organic, Cruelty-Free and Environmentally Friendly featuring Whistler Naturals! Underground Heated parking is available complimentary to all our guests with access to the Mineral Pool, Hot Tub and Eucalyptus Steam Room. Robes are provided. The Mineral Pool has many added health benefits like reducing muscle/joint pain and stiffness. Appointments can be made 24/7 online via our website or toll-free. Insurance receipts will be provided upon request for all extended health care plans.
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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.


4.5
4.5 of 5 bubbles45 reviews
Excellent
39
Very good
3
Average
0
Poor
1
Terrible
2

T4839KSsharonm
2 contributions
5.0 of 5 bubbles
Dec 2021
The massage therapist Andrea was awesome. My body felt extremely relaxed after the one hour massage!
Written December 25, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi T4839KSsharonm, thank you for taking the time to write this great review. We are so pleased to know you enjoyed your massage provided by Andrea. Once again, thank you for your positive feedback.
Written January 17, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Scott M
1 contribution
5.0 of 5 bubbles
Mar 2021 • Couples
Andrea did an excellent job making us feel comfortable and working out our sore spots! She’s very strong and even provided us with stretches to use after! 100% would go back!
Written March 15, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear S7071QNscottm, Thank you for leaving your review, we are glad you enjoyed your time with Andrea. We hope to see you again soon!
Written May 3, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Kristin S
1 contribution
5.0 of 5 bubbles
Nov 2020
We really enjoyed our massages and I was very grateful for Andrea's attention to detail. We also really appreciated how the hotel staff reserved the spa facilities (pool, hot tub, and sauna) just for us prior to our massages. Everything felt like a personalized and exclusive experience.
Written November 12, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Shannon R
1 contribution
1.0 of 5 bubbles
Apr 2019 • Friends
Came to Banff for a girls weekend and booked at the grotto spa. It’s a massage therapist in a broom closet behind a cheap shower curtain who didn’t even show up for our appointments. The pool was the hotel pool and was packed with loud screaming children. Do not bother going here. We booked after seeing all the great reviews and thought we were being pranked. Needless to say we did not receive any services here cancelled our appointments that no one showed up to do and left.
Written April 6, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

SkiDiva
United Kingdom10 contributions
5.0 of 5 bubbles
Dec 2018 • Couples
I had a wonderful time at The Grotto this afternoon. I chose a relaxation massage, which was given by Andrea and it was amazing, I had a hot stone massage, and I really loved the attention to detail Andrea gave, such as the little wheat bag across the eyes, hot towel across my back, eucalyptus aroma as I was a bit snuffly, and asking if I was comfortable and applying the most suitable pressure for me. Very professional and friendly person. I also had use of the pools and all facilities it was a lovely experience. Excellent value for money and the hotel reception & staff were great, polite, and very helpful.
Written December 29, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

nanasantaward
Coquitlam, Canada21 contributions
5.0 of 5 bubbles
Feb 2018
Highly recommended,
Kelly is an excellent therapist-
My husband and I had wonderful hour massages each.
Best massages we have had in long time
Thanks Kelly
Written February 12, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Michael H
1 contribution
5.0 of 5 bubbles
Feb 2018 • Friends
My buddies and I came in for a couple deep tissue massages after a day riding on the local hill.. after soaking for a few necessary hours in the spa’s salt pool we had a couple mandatory massages that totally did the trick. Kelly the therapist, sorted us out immediately and we have never felt better. She must have been there a long time because nothing fazed her. We had a lot of old injuries and new ones and were completely knackered from the hill and we all feel completely new. Never better. Lots of cool techniques. Pro. Do yourself and solid and book here. Thumbs up.
Written February 4, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Micael H, Thank you from the bottom of my heart for this thoughtful review! It was a pleasure meeting you guys and I will keep in touch to our new location. All the best!
Written March 1, 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Ryan F
1 contribution
5.0 of 5 bubbles
Nov 2017 • Friends
I was attending a conference at the Delta Banff and decided to end the trip off right with a detox massage and it was such a different treatment! Dont be deceived by high end spas that cost so much money! Honestly, no charge for all the upgrades, professional service and so much to offer; pay less and get more.
Written November 29, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Ryan F, Wow, thank you so much for this amazing review! We will keep you posted on our new location. All the best!
Written March 1, 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Cory A
Banff, Canada8 contributions
5.0 of 5 bubbles
Jul 2017 • Solo
I visited the Grotto Spa for a massage. It was heaven. Kelly was great. I told her where my pain points were and she nailed it. I will be back!
Written September 25, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Cory, A Thanks for the review! It was a pleasure having you in the spa! We will keep you posted on the new location! All the best.
Written March 1, 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Shawn M
Calgary, Canada1 contribution
5.0 of 5 bubbles
Aug 2017 • Solo
I came to Banff visiting for a leisure trip and called the Grotto after finding it online through the Marriott and Delta website. I was able to book the following day as I wanted to hike when I arrived. I booked a 90 minute sports massage and it was so different to any massages I've had before across Canada due to the different techniques such as the free cupping (no marks as it wasn't fire cupping but a new modern technique) but extremely beneficial along with I believe magnetic therapy and some really relieving peppermint blend. Then after the mineral pool and detox steam was a bonus. Totally a hidden gem. A small spa (only one room and one therapist) but the personal care. I was surprised but it turned out better than bigger spas actually. No frills but all technical care and hotel perks with the parking. A++
Written August 26, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Manonfire2234, Thank you for taking the time for this amazing review. Such a pleasure getting to know you. I hope to see you soon. Keep you posted on the new location. All the best!
Written March 1, 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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