Fairmont Spa (location Banff Springs)

Fairmont Spa (location Banff Springs)

Fairmont Spa (location Banff Springs)
4.5
8:00 AM - 8:00 PM
Monday
8:00 AM - 8:00 PM
Tuesday
8:00 AM - 8:00 PM
Wednesday
8:00 AM - 8:00 PM
Thursday
8:00 AM - 8:00 PM
Friday
8:00 AM - 8:00 PM
Saturday
8:00 AM - 8:00 PM
Sunday
8:00 AM - 8:00 PM
About
40,000 square foot spa includes • 27 Treatment Rooms including: 21 Massage/Body Experience Rooms, 4 Facial Treatment Rooms, 2 Deluxe Couples Rooms, 3 Manicure Stations, 5 Pedicure Stations, 2 Hairstyling Stations, 2 Make-Up Stations • 3 waterfall treatments whirlpools • Indoor mineral pool • Outdoor whirlpool • Spa attire (robe & slippers) • Spa amenities • Men's/Ladies whirlpool • Men's/Ladies sauna • Men's/Ladies Eucalyptus Inhalation Room • Spa terraces • Men's/Ladies Spa locker areas • Men's/Ladies Lounges • Co-ed Fireplace Resting lounge • Quiet relaxation lounge. Minimum Age of 18 Years
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  • Helen R
    Canmore, Canada188 contributions
    5.0 of 5 bubbles
    Mother-Daughter opportunity to connect alone!
    Christmas brought both my daughter and I a gift certificate for Fairmont. We chose the Spa at Banff Springs and spent 3 hours there. We were warmly greeted by Lynn in the reception area and she kindly showed us all the different rooms, and places to enjoy. The lockers are adequate and several semi private parts to the dressing room. Had my first shower there, then immediately headed for a lounge chair in the spa area. Daughter loves the heat so she spent much of her time in the smaller hot pools. I await a new hip so found the hot soaks particularly enjoyable. The lounge chairs fill up quickly so unless one plans to bring a book or have a mini nap, there are not a lot of other places to leave one's bathrobe. The slippers are particularly comfortable, even for my bad bunion. The cold/hot drinks nice a floor up in the meditation room and the co-ed room had the most delicious Morning Glory GF Muffins and other treats. Took a while to figure out the Nespresso Machine but it sure tasted good! Please staff member cleaning that area took our photo. We'd like to return with grandkids to the other pool and outdoor hot pool but not so easy to have kids off school to pursue. We are locals and this place is a big treat for all! Thank you Lynn for taking such good care of us.
    We are so pleased to hear that you enjoyed your Mother-Daughter experience at Fairmont Spa! You've mentioned some great points for our leadership team to consider for future. Thank you for recognizing Lynn, she truly is an asset here. We look forward to welcoming you again in future!
    Written April 3, 2024
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited March 2024
    Travelled with family
    Written March 12, 2024
  • StephanToronto
    828 contributions
    4.0 of 5 bubbles
    Very nice spa
    We only used the pools and facilities. The place is stunning and very clean and well maintained. The coed team room is a nice touch with light snacks and drinks. A bit expensive but you get quality. I wish it would be bigger with more pools and baths. Change rooms were great.
    Visited April 2024
    Travelled as a couple
    Written April 29, 2024
  • tshep42
    Halifax, Canada4,059 contributions
    5.0 of 5 bubbles
    Excellent Spa
    I got a fantastic massage and my wife and mother-in-law got pedicures which they enjoyed. The massage allowed access to the spa with the hot tub, outdoor and indoor, sauna, etc. Wasn’t too crowded on the May long weekend.
    Visited May 2024
    Travelled as a couple
    Written May 17, 2024
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

Popular mentions

4.5
4.5 of 5 bubbles328 reviews
Excellent
233
Very good
45
Average
23
Poor
14
Terrible
13

tshep42
Halifax, Canada4,059 contributions
5.0 of 5 bubbles
May 2024 • Couples
I got a fantastic massage and my wife and mother-in-law got pedicures which they enjoyed. The massage allowed access to the spa with the hot tub, outdoor and indoor, sauna, etc. Wasn’t too crowded on the May long weekend.
Written May 17, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

StephanToronto
Toronto828 contributions
4.0 of 5 bubbles
Apr 2024 • Couples
We only used the pools and facilities. The place is stunning and very clean and well maintained. The coed team room is a nice touch with light snacks and drinks. A bit expensive but you get quality. I wish it would be bigger with more pools and baths. Change rooms were great.
Written April 29, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Helen R
Canmore, Canada188 contributions
5.0 of 5 bubbles
Mar 2024 • Family
Christmas brought both my daughter and I a gift certificate for Fairmont. We chose the Spa at Banff Springs and spent 3 hours there. We were warmly greeted by Lynn in the reception area and she kindly showed us all the different rooms, and places to enjoy. The lockers are adequate and several semi private parts to the dressing room. Had my first shower there, then immediately headed for a lounge chair in the spa area. Daughter loves the heat so she spent much of her time in the smaller hot pools. I await a new hip so found the hot soaks particularly enjoyable. The lounge chairs fill up quickly so unless one plans to bring a book or have a mini nap, there are not a lot of other places to leave one's bathrobe. The slippers are particularly comfortable, even for my bad bunion. The cold/hot drinks nice a floor up in the meditation room and the co-ed room had the most delicious Morning Glory GF Muffins and other treats. Took a while to figure out the Nespresso Machine but it sure tasted good! Please staff member cleaning that area took our photo. We'd like to return with grandkids to the other pool and outdoor hot pool but not so easy to have kids off school to pursue. We are locals and this place is a big treat for all! Thank you Lynn for taking such good care of us.
Written March 13, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We are so pleased to hear that you enjoyed your Mother-Daughter experience at Fairmont Spa! You've mentioned some great points for our leadership team to consider for future. Thank you for recognizing Lynn, she truly is an asset here. We look forward to welcoming you again in future!
Written April 3, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Abbey M
1 contribution
3.0 of 5 bubbles
Feb 2024 • Solo
Went and spent a day at the spa as a treat to myself. Overall it was an enjoyable day, pool/ saunas/ outdoor hot tub/ change rooms were all lovely and relaxing however you can definitely start to see the building showing her age and looking quite dated and I didn’t feel it lived up to the hype. Sometimes expensive doesn’t mean more luxurious. I found the change rooms set up very nice and provided all necessary amenities, the co-ed lounge was alright, nothing special and the food provided was simply a muffin, biscotti, coffee & tea.

Massage was nice and relaxing, certainly not the best I’ve ever received but nothing to complain about.

Manicure & pedicure were very enjoyable and the technician was lovely HOWEVER, within 2 days my gel polish on one nail completely came off in one whole piece and by 10 days every single nail had its polish completely fall off. I have never had gel polish completely detach in such a quick fashion. Manicure was my last appointment of the day so I did not use the pools or heat following so was quite disappointed in the quality.

It was a nice day overall but nothing made me particularly crave to return, for the price point there are other spas I’ve visited that feel more luxurious and offer a bit more.
Written February 29, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We are sorry to hear that your spa experience was not as luxurious as we intend it to be. We will certainly share your feedback with the leadership team here at Fairmont Spa. For your nail polish issue, this is not the norm and certainly is unexpected. Please do reach out to our Spa Reservations team via email to be connected with a spa leader to assist with rebooking the nail experience with the longer-lasting effect that it should have been. bsh.spareservations(at)fairmont.com
Written April 3, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

pasejero
Vancouver, Canada2 contributions
2.0 of 5 bubbles
Dec 2023 • Family
I used tripadvisor to find coffee shops in Burnaby BC. The response page was headed Burnaby; however, It only showed Vancouver BC locations. Vancouver is the municipality just to the West of Burnaby. Burnaby has good cafés but they were not included.
Written December 6, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Grace D
3 contributions
5.0 of 5 bubbles
Jul 2023 • Solo
Kelsie at the hair salon was so great! She listened to exactly what I wanted and made sure I was happy every step of the way. She was amazing!
Written July 17, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We are so pleased to hear that you enjoyed your service with Kelsey. We look forward to sharing your compliment with her!
Written July 19, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Geri J
Canada97 contributions
3.0 of 5 bubbles
Feb 2023
I have been here on numerous occasions to enjoy this spa and went again the week of Feb 20th. You used to be able to have lunch in the co-ed lounge but that's gone.. Blankets/wraps in the lounge areas are gone... I was chilled after my swim waiting for my appointment and had to grab a towel in the change area which just isn't the same. It was packed!! I had to wait to get to my locker as there were 4 women all changing in the same tight area. I went weekday too! One of the trio plunge pools was out of order. I found the pool - plunge area very loud with all the guests there. My tea cup that I used while waiting for my appointment was still sitting there on the table by the chair 2 hours later but yet there were 6 girls upfront all chatting. Couldn't find a place for my towel and robe while in the pools as all chairs were either taken or a towel and book/magazine on them. Had to put my stuff on the floor. Enough said. Oh the massage...if she spent more time massaging then fiddling around with the blankets, oils, etc then it would have been pretty good. I give that a 3 as well. Too bad as this is the place to go in Canada for the BEST! The girls upfront were very pleasant. They asked me how everything went but there were so many people around...there was no way I was going to start complaining.
Written February 28, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your feedback. I am sorry to hear that your experience was lackluster. Certainly things have changed as we are now Fairmont Spa, but the experience that you describe is not what we intend anyone to have. If you would like to reach out directly, our management team would like to hear from you; bsh.spareservations@fairmont.com
Written March 2, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Damir J
2 contributions
5.0 of 5 bubbles
Jan 2023 • Business
The spa experience at Banff Springs is excellent but what truly set it apart was the massage I received from Lucy. Probably one of the best massages I ever had. I am an active individual who plays sports regularly. Her technique is well suited for athletic types.
Written January 15, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We are so pleased to hear of your positive experience at Fairmont Spa. We will be sure to share your compliments and comments with Lucy and her manager. We look forward to welcoming you again soon!
Written January 19, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

CD
9 contributions
5.0 of 5 bubbles
Dec 2022
I have been to a LOT of spas in a LOT of countries - but yesterday I had the absolute BEST massage of my life, with the incredibly professional therapist Joanna B! The pressure was perfect and the technique really relieved the pressure I had in my shoulders and neck. It was honestly the best experience I have ever had, and I wanted to thank her so much for making me feel better!
I will be back!
Written December 12, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your kind words. We are so pleased that you enjoyed your time in our spa and that Joanna helped you with your concerns. We will be sure to pass on your compliments and thanks to Joanna!
Written December 15, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Kathy F
4 contributions
5.0 of 5 bubbles
Dec 2022
I highly recommend staying at The Fairmont when visiting Banff. The staff is so helpful and friendly. The hotel is breathtakingly Beautiful. The restaurants are wonderful with great food and amazing views. The hotel rooms are spacious and the the bed was so comfortable. I will defiantly be back.
Written December 6, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you so much for your review. We are so pleased that you enjoyed your time at the Fairmont Banff Springs hotel. We look forward to welcoming you back again soon!
Written December 8, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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Fairmont Spa (location Banff Springs) - All You Need to Know BEFORE You Go (2024)

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