Fairmont Spa (location Banff Springs)

Fairmont Spa (location Banff Springs)

Fairmont Spa (location Banff Springs)
4.5
6:00 AM - 10:00 PM
Monday
6:00 AM - 10:00 PM
Tuesday
6:00 AM - 10:00 PM
Wednesday
6:00 AM - 10:00 PM
Thursday
6:00 AM - 10:00 PM
Friday
6:00 AM - 10:00 PM
Saturday
6:00 AM - 10:00 PM
Sunday
6:00 AM - 10:00 PM
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About
40,000 square foot spa includes • 27 Treatment Rooms including: 21 Massage/Body Experience Rooms, 4 Facial Treatment Rooms, 2 Deluxe Couples Rooms, 3 Manicure Stations, 5 Pedicure Stations, 2 Hairstyling Stations, 2 Make-Up Stations • 3 waterfall treatments whirlpools • Indoor mineral pool • Outdoor whirlpool • Spa attire (robe & slippers) • Spa amenities • Men's/Ladies whirlpool • Men's/Ladies sauna • Men's/Ladies Eucalyptus Inhalation Room • Spa terraces • Men's/Ladies Spa locker areas • Men's/Ladies Lounges • Co-ed Fireplace Resting lounge • Quiet relaxation lounge. Minimum Age of 18 Years
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
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4.5
321 reviews
Excellent
230
Very good
44
Average
21
Poor
13
Terrible
13

Damir J
1 contribution
Jan. 2023 • Business
The spa experience at Banff Springs is excellent but what truly set it apart was the massage I received from Lucy. Probably one of the best massages I ever had. I am an active individual who plays sports regularly. Her technique is well suited for athletic types.
Written January 15, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
We are so pleased to hear of your positive experience at Fairmont Spa. We will be sure to share your compliments and comments with Lucy and her manager. We look forward to welcoming you again soon!
Written January 19, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

CD
8 contributions
Dec. 2022
I have been to a LOT of spas in a LOT of countries - but yesterday I had the absolute BEST massage of my life, with the incredibly professional therapist Joanna B! The pressure was perfect and the technique really relieved the pressure I had in my shoulders and neck. It was honestly the best experience I have ever had, and I wanted to thank her so much for making me feel better!
I will be back!
Written December 12, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Thank you for your kind words. We are so pleased that you enjoyed your time in our spa and that Joanna helped you with your concerns. We will be sure to pass on your compliments and thanks to Joanna!
Written December 15, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Kathy F
4 contributions
Dec. 2022
I highly recommend staying at The Fairmont when visiting Banff. The staff is so helpful and friendly. The hotel is breathtakingly Beautiful. The restaurants are wonderful with great food and amazing views. The hotel rooms are spacious and the the bed was so comfortable. I will defiantly be back.
Written December 6, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Thank you so much for your review. We are so pleased that you enjoyed your time at the Fairmont Banff Springs hotel. We look forward to welcoming you back again soon!
Written December 8, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Tana3456
8 contributions
Jul. 2022 • Solo
Having had massages at plenty of 5 star resorts around the world this was by far one of my favorite experiences. My therapist Lucy was hands down one of the best I’ve ever had. Unfortunately, I was only limited to an hour wit her. However, she was able to work her magic and relive my sore muscles from all the hiking I endured. I did feel that the pool area was a little outdated. At times it got too crowded where it was noisy and not relaxing. I think the facility definitely needs an extra staff on hand because people were leaving their towels on the chair and leaving the spa which didn’t allow enough space for other guests to lounge by the pools. The quiet room was nice to avoid the crowdedness of the pool room.
Written July 22, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Raeann Q
6 contributions
Jul. 2022 • Couples
Ok, so the spa is BEAUTIFUL 100% would recommend for the amenities. They have a co-ed relaxation area with beverages and snacks. Then it is separated for males and females for the change rooms, showers, steam room, sauna and on the female side they do have a hot tub in the middle of the steam and sauna. The mineral pool is for both males and females with different pools around it with different temperatures which is a beautiful scene. They have an outdoor hot tub which was nice on our rainy day.

The only bad that really made me choose 3 stars is the massage I got. My fiancé and I got a deep tissue massage by two different therapists and it was honestly the worthy massage I’ve ever had. I get massages regularly and we were both worse than when we came in. The massage therapist didn’t even advise of after care which most do ( hydrate etc) which I thought was strange. For a massage this expensive I expected way better.
Written July 8, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

kdueck
Calgary, Canada35 contributions
Jun. 2022
I have stayed at this and other Fairmont properties in the past however this visit was just to the spa. The customer service was great as always. The spa is relaxing and in a gorgeous setting. Unfortunately it is showing some signs of age but nothing major. I was however a little disappointed with my facial ($279), I don't feel it was worth the fee, I will go elsewhere for this in the future. Services in general are very pricey here. I was also very disappointed to hear an automatic 18% gratuity would be added, that was an additional $50 on top of the service and tax charge I paid. I would normally tip however in this case it felt like way too much for what I received/how I felt about the service and I did not appreciate not being able to choose that.
Written June 14, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

JRose
2 contributions
May 2022
I recently had my hair done at the salon at the Willow Stream Spa. I had highlights and cut done by Jordyn and am super happy with the entire experience. She was a true professional and was able to get my hair as close to the picture I showed her as possible. She even gave me a lesson on how to curl my hair just like she did. Although I know I won't be able to do it quite so well. She is a great addition to the team. I highly recommend.
Written May 20, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

leggy55
Aberdeen, UK122 contributions
Feb. 2022
I took my husband here for his 60th birthday treat we had a couple’s massage which was just fantastic the spa pools were just amazing and very relaxing. We both had a very enjoyable time. I would recommend this experience to anyone who wants to teat themselves. A special thank you to the spa manager Pam who was such a nice lady and all the lovely staff.
Written February 4, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

AlbertaMel
Alberta149 contributions
Jan. 2022 • Solo
I chose Willow Stream partly because of the great reviews, but also because it was the only spa that I could find in Canmore or Banff that required all its staff AND clients to be fully vaccinated (or have a negative COVID test). They are more expensive than the other spas I was considering, but I felt it was worth the extra money to ensure I was protecting myself from COVID the best I could.

What an amazing day! Paul did my body wrap/massage and mini facial, and he was extremely professional and friendly. I asked for hard pressure for the massage, and he really delivered. I think he found sore spots even my regular massage therapist doesn't. I felt incredible afterwards.

Hannah did my manicure and pedicure, another incredibly relaxing and pampering experience. She's great at what she does and I came out feeling like a million bucks!

The bonus of going to the Willow Stream Spa is the additional amenities available to spa guests- a mineral pool, waterfall hot/cold pools, sauna, stream room... You could spend time here between and after treatments and it just made the day perfect.

The only reason I didn't give Willow Stream five stars was because my brand new nail polish didn't last past the evening. Weirdly, the polish on each nail slipped right off in a single piece- I discovered this when I had a bath hours later and nail polish layers in the shape of my nails started floating to the top of the water. And I should note that, after my mani/pedi, I waited longer than the 30 minutes that Hannah recommended to use the extra amenities- and only for a few minutes before I left.

I've never had this happen before, and we even used my own nail polish that I've used before. I'm guessing what happened is that the oil from the body wrap made my nails more slippery, despite the fact that Hannah used nail polish remover to ensure my nails were clean. Fortunately, my main purpose in getting a mani/pedi is the skin and nail care, and the polish is an extra bonus for me. Although it's disappointing the polish didn't last more than a day, considering the cost of treatments. I wish the spa had recommended doing the mani/pedi first and the body wrap last. 🙁
Written January 6, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

teresa t
1 contribution
Sep. 2021
My friend and I had a massage on Sept 25th after running the Melissa's road race. We had the best check in experience with Kyra. Thank you so much for making us feel welcome right from the moment we stepped into the spa.
Written October 6, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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FAIRMONT SPA (LOCATION BANFF SPRINGS) - 2023 What to Know BEFORE You Go

Frequently Asked Questions about Fairmont Spa (location Banff Springs)

Fairmont Spa (location Banff Springs) is open:
  • Sun - Sat 6:00 a.m. - 10:00 p.m.


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