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Willow Stream Spa at The Fairmont Banff Springs

405 Spray Avenue, Banff, Banff National Park, Alberta T1L 1J4, Canada
+1 403-762-1772
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Review Highlights
Very Relaxing

A wonderful place to visit with great views out over the rocky mountains. A tranquil and indulgent... read more

Reviewed 4 days ago
wotsoverthere
,
United Kingdom
aaaahh

After eights nights of camping, I insisted on taking my fella here for his first spa day. I think... read more

Reviewed 1 week ago
Claire D
,
San Francisco, California
via mobile
Read all 234 reviews
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Overview
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Spa Facility 38, 000 square foot spa includes: •3 waterfall treatments whirlpools •Indoor European mineral pool •Outdoor whirlpool •Spa attire (robe & slippers) •Spa amenities •Men's/Ladies whirlpool •Men's/Ladies sauna •Men's/Ladies steam room •Spa terraces •Men's/Ladies Spa locker areas •Men's/Ladies Lounges •Co-ed Fireplace Resting lounge Treatment Facility 23 Treatment rooms including: •16- Massage/Body Experience rooms •1-Multi Purpose Room •4-Facial Treatment rooms •1-Deluxe Suite •Full Salon including: •4-Manicure stations •4-Pedicure stations •2-Hair Styling Stations
  • Excellent77%
  • Very good14%
  • Average3%
  • Poor3%
  • Terrible3%
Travellers talk about
“mineral pool” (38 reviews)
“steam room” (21 reviews)
Closed Now
All hours
Hours Today: 06:00 - 22:00
LOCATION
405 Spray Avenue, Banff, Banff National Park, Alberta T1L 1J4, Canada
CONTACT
Website
+1 403-762-1772
Write a Review
Reviews (234)
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1 - 10 of 231 reviews

Reviewed 4 days ago

A wonderful place to visit with great views out over the rocky mountains. A tranquil and indulgent experience. The treatments were excellent and staff very attentive. Lots of places to relax. Highly recommend.More

Thank wotsoverthere
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this reviewResponded 2 days ago

Dear wotsoverthere, Thank you for taking the time to write such a lovely review of our spa. We are extremely happy to see that you found our staff attentive and treatments excellent. We are very proud that we were able to create for you an...More

Reviewed 1 week ago via mobile

After eights nights of camping, I insisted on taking my fella here for his first spa day. I think he's spoiled forever! We each had an amazing experience in our couples massage, and all amenities are fantastic. Highly, highly recommend. We soaked in the mineral...More

Thank Claire D
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this reviewResponded 2 days ago

Dear Clair D, Thank you for sharing your experience with us. We are thrilled to hear that you spent such a lovely time in our spa. We could not agree more - there is truly nothing better than a soak in our pools and a...More

Reviewed 2 weeks ago

Relaxing experience with friends. I had an amazing facial unfortunately i can't remember the name of my aesthetician. My friend had a facial but wasn't happy since it wasn't the full hour. My other friend had a full body massage and she said it was...More

Thank Kim_TimJ
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this reviewResponded 2 weeks ago

Dear 848timothyj, Thank you for taking the time to share with us your spa experience. We are very happy to hear that you had a chance to experience an amazing facial here at the Willow Stream Spa and also glad to hear that you found...More

Reviewed 28 May 2017 via mobile

Two words: soothing oasis. Indoor plunge pools were gorgeous and rejuvenating. Soaking in the snow-lined outdoor hot pool was an amazing way to start a cold winter's ski day. Incredible views, unforgettable experience. Exquisite amenities and great staff. Raises the bar for all future spa...More

Thank danceyourselfclean
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this reviewResponded 3 weeks ago

Dear "authenticadventurer", Thank you so much for this really lovely review! We are very delighted to hear that visiting our spa was a great start of a winter day for you and we like to think you came back for even more soak after you...More

Reviewed 27 May 2017 via mobile

I wonderful spa at the Banff Springs hotel. Numerous pools, spa treatments, and beautiful location. You will have a relaxing time here.More

Thank canadalaz
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this reviewResponded 3 weeks ago

Dear "canadalaz", Thank you for visiting our spa and sharing with us your experience. Willow Stream Spa is certainly a place not to be missed while visiting Banff. Many pools, extensive treatment menu (massages, body treatments, facials, nail services), and relaxation areas, accompanied by stunning...More

Reviewed 20 April 2017

We had a full body message followed by 3 hot tubs to soak in (very hot, hot and warm), a mineral filled pool and then an outside hot tub. After all that, we purchased a healthy boxed lunch and sat in our robes reading magazines....More

3  Thank Bonnie F
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this reviewResponded 3 weeks ago

Dear Bonnie F, Thank you so much for taking the time to share your thoughts with us. We are very pleased to hear that you had a chance to experience the most relaxing day in your life here at the Willow Stream Spa. This is...More

Reviewed 10 April 2017

My husband and I went to the willow stream spa last weekend when we stayed at the banff springs hotel. Honestly I expected so much from it that I was a little bit disappointed. The staff was very friendly and really helpful. My massage was...More

1  Thank Shauna O
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this reviewResponded 11 April 2017

Dear Shauna O, Thank you for taking the time to share with us your most recent experience at the Willow Stream Spa. We are delighted to hear that you found our colleagues friendly and helpful, as we do pride ourselves in having a great team...More

Reviewed 25 March 2017 via mobile

We loved the tranquil environment of the spa. The spa was spotless. Pools/hot tubs and saunas were all very nice. Change rooms and showers have everything you could possibly need. Views are remarkable. We liked the outdoor hot tub the best. Lunch was very good,...More

1  Thank nancie b
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this reviewResponded 11 April 2017

Dear nancie b, Thank you for taking the time to share with us your experience at the spa. We are very excited to see that you found the facilities spotless and the environment tranquil and relaxing. Also wonderful to read you have also had a...More

Reviewed 5 March 2017 via mobile

My wife and I had an excellent time of relaxation and refreshment at the Willow Stream Spa. Thank you for a great time.More

Thank ReggieCracknell
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this reviewResponded 13 March 2017

Dear ReggieCracknell, Thank you for taking the time to share your experience with us. We are very pleased to hear that you and your wife had an excellent time during your visit at the Willow Stream Spa. We certainly hope to have an honor to...More

Reviewed 23 February 2017 via mobile

Being a bloke I had never been to a day spa before. Got two massages included with our stay at the hotel. The place is spectacular. Massages were very relaxing and worked wonders. The pools they have are amazing, including a hot pool outside. There's...More

2  Thank Chris B
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this reviewResponded 24 February 2017

Dear Chris B, Thank you so much for taking the time to share with us your experience. We are very proud that you have chosen the Willow Stream Spa for your "first time ever spa experience"! We are also extremely happy to find out that...More

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Ask a question
Questions & Answers
Rob E
18 April 2017|
AnswerShow all 4 answers
Response from BanffWillowStreamSpa | Property representative |
Hello Rob E, Thank you for contacting us. We are really pleased to hear that you decided to choose our Willow Stream Spa for the "first time ever" spa experience for your wife. There is lots of options and packages that we... More
0
Votes
Maria E
20 March 2017|
AnswerShow all 2 answers
Response from BanffWillowStreamSpa | Property representative |
Dear Maria E, As our President Club member you are entitled to applicable discounts only when you are staying at the hotel. The rate for outside hotel guest is $79+tax (6am until 10pm). We also recommend calling us a day... More
0
Votes
OwlYaDoing
14 August 2016|
AnswerShow all 5 answers
Response from BanffWillowStreamSpa | Property representative |
Good Afternoon OwlYaDoin... Thank you for your interest in visiting our spa. The parking is complimentary for all guests visiting the spa for a day. We will however ask you to provide your registration plate number upon... More
0
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