Red Earth Spa

Red Earth Spa, Banff: Hours, Address, Red Earth Spa Reviews: 4/5

Red Earth Spa
4
10:00 AM - 8:00 PM
Monday
10:00 AM - 6:00 PM
Tuesday
10:00 AM - 6:00 PM
Wednesday
10:00 AM - 6:00 PM
Thursday
10:00 AM - 6:00 PM
Friday
10:00 AM - 8:00 PM
Saturday
10:00 AM - 8:00 PM
Sunday
10:00 AM - 6:00 PM
About
Red Earth Spa is a full service spa with six treatment rooms including one dedicated to hydrotherapy. The Spa also features a manicure and facial room. The spa has a number of areas for clients to relax before, in-between or after a treatment. Come join us at Banff's only full service Spa on Banff Avenue.
Suggested duration
2-3 hours
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4.0
157 reviews
Excellent
76
Very good
43
Average
20
Poor
10
Terrible
8

walkingthebeaches
Edmonton, Canada35 contributions
Nov. 2021 • Friends
This was my first ever massage and from the front desk help to my massage therapist Yuko, was all incredible. Yuko listened to everything I said and always ensured I was comfortable and the pressure was just right. I was even shown a stretch to help reduce the tightness in my shoulders, which I had no idea they would even do for me. The facility was clean, organized and the robes were nice and comfortable. The hot pool at the end was a perfect way to finish the day.
Written November 1, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

CuriousCanuk
Ottawa, Canada27 contributions
Sep. 2021
My 15 year old daughter and I each had a facial here end of September 2021. We were both very pleased with the service, experience and lasting results/feel on our skin.

My daughter had the customized organic facial. It was her first facial (but she has had many massages and other spa treatments), and she loved it. We felt our skin was so soft and glowing for days following.

I had the express/promt facial and it certainly did not feel express in any way....wow....highly recommended. I really felt pampered and it was soooo relaxing with a lot of massage. Very good!

Very clean, personable caring service, quiet, nothing felt rushed.

There are many Spas in Banff so may be hard to choose, but I highly recommend a facial at the Red Earth Spa....even the 'express'...
Written October 3, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Wendy D
1 contribution
Sep. 2021 • Friends
I was fortunate enough to get a massage treatment from a fellow named Josh and I can honestly say this may have been the best treatment experience I have ever had.
He was professional in conversation with neutral responses to socially controversial topics, polite, quiet throughput the treatment, and explained product options and services as the treatment progressed.
Draping was confident, modest and respectful yet quick and efficient.
The hands on piece of the treatment was everything I needed after running the Melissa’s and walking around downtown Banff. He was very receptive and adjusted pressure with the most subtle reaction from me. I have nagging injuries and the usual things born of a desk job and Josh worked through each muscle group with strong fluid motion, matching the speed and movement to what my muscles needed. I left the spa feeling like everything was addressed, I was content and without pain.
Thank you- My expectations have just been raised! Lol!
Written September 25, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Danielle M
1 contribution
Aug. 2021 • Friends
I was extremely disappointed with my experience at Red Earth Spa. I had a group booking with 6 girls for my bachelorette party-this was booked months in advance. Just as we were about to leave for our appointment, the manager called to let us know staff had called in sick and 3 girls had to cancel their services. This manager was not apologetic and did not offer any discount for the inconvenience.
Later in the day, I was waiting for my massage. 20 minutes after my massage was supposed to start, I went to the front desk to ask what is happening. The receptionist casually told me “oh that RMT never showed up today”. So they were just going to leave me waiting for a service that would never come. Again, no apology. It was a gong show figuring out who would give me a massage:/
The sauna was also out of order! No reimbursement!
Very expensive services, poor customer service and old uncomfortable equipment/furniture
There are many other spas that are well worth your money!
Written August 3, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Kim P
1 contribution
Nov. 2020 • Couples
Love read earth normally but their hospitality part of things have severely decreased. Not beau as he’s amazing but I had a cancellation after booking 3 massages over a month in advance for my family who have been through a lot this year. And a week before I get a cancellation due to someone calling in sick. But I didn’t get any sort of empathy or apology or even trying to rebook or figure out a solution. I work in the service industry so was kind of blown away when I had to actually ask if there was any other options, maybe different hours or different day. The only response by the lady I was speaking to was uh no, so you want to cancel the other 2 massages? I just felt very unwelcome and that they really didn’t want our business. It’s sad because we go to red earth severely times a year and spend a lot of money here but now I don’t think we will be going back.
Written November 14, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Good afternoon kimpH6198NQ, We were so sorry to hear that we were unable to uphold your reservation. I hope you understand that due to the current COVID situation, we are having to make tough decisions daily to adhere to current Alberta Health Guidelines for businesses. That being the case however, we are deeply apologetic that you felt unwelcome within our spa. It is always our goal to make our guests feel warm and welcome from the time we take your reservation through the phone, until you're checking out with us and it seems we have not met our standards with you. On behalf of the Red Earth Spa we apologize and hope you will trust us with your business in the future. Finally, thank you for your kind words about our staff. Warmest regards, Beau Rigbye, Spa Supervisor
Written February 14, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Dustin L
Red Deer, Canada14 contributions
Nov. 2020 • Couples
My wife and I each had a one hour massage. We also used the hot pools. The spa itself was very nice, calming, and well put together. Water was offered along with extra comforts.

Our masseuse was Penny and she was great! Good amount of pressure, attentive to problem areas, and friendly.

We had Beau help us with booking for the spa (unsure on spelling) he was awesome. He went out of his way to make our stay memorable and even helped us find the best spots to eat and visit in an around Banff. We could’ve asked the front desk, but Beau was just so great to talk to. He was very friendly, courteous, and greeted us every time we came by the spa!

Truly great service and great people working at this spa!
Written November 5, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Good afternoon d_lendvay, We were delighted to hear you and your wife had such an excellent experience here at the Red Earth Spa! Your kind words about our team are greatly appreciated and rest assured that we will pass along your words to Penny and the rest of our team. We look forward to the next time we may welcome you to our spa, Warmest regards, Beau Rigbye Spa Supervisor
Written February 14, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Mac2MyCheese
Kelowna, Canada20 contributions
Aug. 2020 • Solo
Great manicure by Sylvia! Thank u for your professionalism during these crazy times! ...can't wait to come back!
Written August 30, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Good afternoon Mac2MyCheese, We strive to provide the best experience, even during these difficult times, and your kind words acknowledging this is greatly appreciated. Your compliments to Sylvia will be passed along! We look forward to the next time we may welcome you back to our spa! Warmest regards, Beau Rigbye Spa Supervisor
Written February 14, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Curious301223
Vernon, Canada3 contributions
Mar. 2020 • Couples
The massage I had was very good but I was quite disappointed in the cool / hot tub area. There's just one warm pool and it's a bit older. Part of the problem was the covid-19 protocols were just being put into place so the sauna wasn't open. All in all I really enjoyed my stay
Written March 24, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

alisabinhope
Rotorua, New Zealand119 contributions
Feb. 2020
My husband and I had the couples massage, highly recommend this, one of our friends also went for a massage and had a brilliant experience, the whole vibe is wonderful. The staff are friendly and very professional, we will definitely be back.
Written February 16, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Andrea
Calverton, UK9 contributions
Feb. 2020 • Couples
Highly recommend this spa, everything was done with confidence and professionalism, we booked the dream cloud experience and it was amazing!! Only down side to this... was changed extra for having a couple massages in one room 40$ extra than two singles in different rooms?
Written January 31, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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