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Red Earth Spa

153 Reviews
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Red Earth Spa

153 Reviews
Sorry, there are no tours or activities available to book online for the date(s) you selected. Please choose a different date.
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521 Banff Avenue Banff Caribou Lodge, Banff, Banff National Park, Alberta T1L 1B1 Canada
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Johnston Canyon Icewalk
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Johnston Canyon Icewalk

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Trying to trek along the frozen Johnston Canyon without a guide could be tough in frigid temperatures with icy walkways. Opt to take this guided tour from Banff, and see wildlife, waterfalls, and, of course, a lot of ice. Plus, this tour provides round-trip transport, ice cleats, a hiking pole, a snack, and a hot cup of cocoa to make things super easy on you.
US$71.38 per adult
153Reviews3Q&A
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Kim P wrote a review Nov. 2020
1 contribution
Love read earth normally but their hospitality part of things have severely decreased. Not beau as he’s amazing but I had a cancellation after booking 3 massages over a month in advance for my family who have been through a lot this year. And a week before I get a cancellation due to someone calling in sick. But I didn’t get any sort of empathy or apology or even trying to rebook or figure out a solution. I work in the service industry so was kind of blown away when I had to actually ask if there was any other options, maybe different hours or different day. The only response by the lady I was speaking to was uh no, so you want to cancel the other 2 massages? I just felt very unwelcome and that they really didn’t want our business. It’s sad because we go to red earth severely times a year and spend a lot of money here but now I don’t think we will be going back.
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Date of experience: November 2020
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Response from Red_Earth_Spa, Spa Supervisor at Red Earth Spa
Responded 3 weeks ago
Good afternoon kimpH6198NQ, We were so sorry to hear that we were unable to uphold your reservation. I hope you understand that due to the current COVID situation, we are having to make tough decisions daily to adhere to current Alberta Health Guidelines for businesses. That being the case however, we are deeply apologetic that you felt unwelcome within our spa. It is always our goal to make our guests feel warm and welcome from the time we take your reservation through the phone, until you're checking out with us and it seems we have not met our standards with you. On behalf of the Red Earth Spa we apologize and hope you will trust us with your business in the future. Finally, thank you for your kind words about our staff. Warmest regards, Beau Rigbye, Spa Supervisor
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Dustin L wrote a review Nov. 2020
Red Deer, Canada14 contributions3 helpful votes
My wife and I each had a one hour massage. We also used the hot pools. The spa itself was very nice, calming, and well put together. Water was offered along with extra comforts. Our masseuse was Penny and she was great! Good amount of pressure, attentive to problem areas, and friendly. We had Beau help us with booking for the spa (unsure on spelling) he was awesome. He went out of his way to make our stay memorable and even helped us find the best spots to eat and visit in an around Banff. We could’ve asked the front desk, but Beau was just so great to talk to. He was very friendly, courteous, and greeted us every time we came by the spa! Truly great service and great people working at this spa!
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Date of experience: November 2020
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Response from Red_Earth_Spa, Spa Supervisor at Red Earth Spa
Responded 3 weeks ago
Good afternoon d_lendvay, We were delighted to hear you and your wife had such an excellent experience here at the Red Earth Spa! Your kind words about our team are greatly appreciated and rest assured that we will pass along your words to Penny and the rest of our team. We look forward to the next time we may welcome you to our spa, Warmest regards, Beau Rigbye Spa Supervisor
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Mac2MyCheese wrote a review Aug. 2020
Kelowna, Canada18 contributions4 helpful votes
Great manicure by Sylvia! Thank u for your professionalism during these crazy times! ...can't wait to come back!
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Date of experience: August 2020
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Response from Red_Earth_Spa, Spa Supervisor at Red Earth Spa
Responded 3 weeks ago
Good afternoon Mac2MyCheese, We strive to provide the best experience, even during these difficult times, and your kind words acknowledging this is greatly appreciated. Your compliments to Sylvia will be passed along! We look forward to the next time we may welcome you back to our spa! Warmest regards, Beau Rigbye Spa Supervisor
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Curious301223 wrote a review Mar. 2020
Vernon, Canada1 contribution
The massage I had was very good but I was quite disappointed in the cool / hot tub area. There's just one warm pool and it's a bit older. Part of the problem was the covid-19 protocols were just being put into place so the sauna wasn't open. All in all I really enjoyed my stay
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Date of experience: March 2020
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alisabinhope wrote a review Feb. 2020
Rotorua, New Zealand117 contributions50 helpful votes
My husband and I had the couples massage, highly recommend this, one of our friends also went for a massage and had a brilliant experience, the whole vibe is wonderful. The staff are friendly and very professional, we will definitely be back.
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Date of experience: February 2020
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