Brewster Express

Brewster Express, Calgary: Hours, Address, Brewster Express Reviews: 4.5/5

Brewster Express
4.5
9:00 AM - 6:30 PM
Monday
9:00 AM - 6:30 PM
Tuesday
9:00 AM - 6:30 PM
Wednesday
9:00 AM - 6:30 PM
Thursday
9:00 AM - 6:30 PM
Friday
9:00 AM - 6:30 PM
Saturday
9:00 AM - 6:30 PM
Sunday
9:00 AM - 6:30 PM
About
With 125 years of outstanding service behind us, we're proud to provide the best travel experience, connecting Calgary to Banff, Canmore, Kananaskis, Lake Louise and Jasper. Sit back and relax in one of our brand new coaches - with luxury seating, large viewing windows and complimentary WiFi. Take advantage of your driver’s extensive knowledge and passion for the Rockies.
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4.5
391 reviews
Excellent
261
Very good
88
Average
19
Poor
9
Terrible
14

madeleinekwang
1 contribution
Jan. 2022
Flew into Calgary and needed a way to get to Banff. Took the Brewster express shuttle and it was great! Worth the cost and they are flexible with changes.
Written January 18, 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi madeleinekwang. Thank you for taking the time to leave a review of our services. We appreciate your feedback as it allows us to continually monitor and ensure we are fulfilled our customers needs. Hope to see you again in the Canadian Rockies.
Written January 25, 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

rikkayambao
1 contribution
Jan. 2022
Bus was on time and staff was able to accomodate multiple changes in my schedule due to my delayed flights
Written January 15, 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you rikkayamboo. We do have a very flexible booking policy and as the airlines adjust their schedules, we are happy to be able to help those impacted when we can. I appreiate you taking the time leave a review. Take care.
Written January 25, 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

nbulakh
1 contribution
Jan. 2022
Comfortable buses and convenient pickup/dropoff locations. Several timing options per day in the schedule
Written January 11, 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi nbulakh. Thank for your review, it has been a difficult couple of years. I am happy we were able to fulfill your needs and hope you enjoyed your time in the Canadian Rockies. Take Care
Written January 25, 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

torontogal-99
Toronto, Canada1,204 contributions
Jan. 2022
Have used Brewster Express hotel transportation to get to and from Calgary Airport to Banff and other areas. Good price, on time, better than driving through winter storms!
Written January 3, 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi torontogal-99. Thank you for your review, this winter has certainly been challenging so far. I appreciate your feedback and continued patronage of our services.
Written January 11, 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

chuck932
1 contribution
Dec. 2021 • Family
On time, friendly team members, focused on safety (masks and vaccination confirmation both from airport to Banff and as well Banff to ski resorts.
Written January 3, 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi chuch932. Thank you for your review. We appreciate your feedback as it allows us to ensure our protocols are being followed. Take Care
Written January 11, 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Mark S
4 contributions
Dec. 2021 • Family
Recently took a trip from Lake Louise to Banff. The bus was 30 minutes late and even worse I waited on hold twice for customer service and also tried to utilize the chat feature on their website, ALL over 30 minutes response time. When the bud finally arrived, no apologies or conversation only “the doors underneath the bus are frozen. You’ll need to carry your bags (6 suitcases) onto the bus.” After finally making it into downtown Banff, We were told that we needed to exit the bus and take our luggage off as well because their was too much traffic to take us to the final destination. A cab was called and we continued on to our destination, but there was no “traffic” and the whole experience felt “off putting” and very disorganized. The worst part of all, the communication was very disappointing each step of the way…Book at your own risk.
Written December 29, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi B8161AOmarks I would like to thank you for your review, I do apologize that we did not meet your expectations during that leg of your journey with us. As you are aware, we were in the midst of an unusually long very cold spell and unfortunately it can cause unusual events to occur (such as luggage tanks freezing shut). The driver was late as they were attempting to resolve the issue prior to collecting you. This does not excuse the lack of communication from our team to all of the guests affected and does not reflect our standards. I am following up with our teams to determine why the communication protocols were not followed. I will also personally follow up with the driver as there should have been a clear apology and explanation given. I do hope that you enjoyed your time in the Canadian Rockies and hope that we have the chance to see you again
Written January 11, 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

lanarpho
1 contribution
Dec. 2021
We really enjoyed the bus! Very comfortable and really nice drivers. Great experience with pick up and drop off right at our hotel.
Written December 21, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you lanarpho. We appreciate that you took the time to leave a review and are extremely happy that we met your expectations. We hope to see you again soon in the Canadian Rockies
Written January 10, 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

emmatonery
Keswick, Canada1 contribution
Dec. 2021
Our driver John was very professional and knowledgeable, he was polite when checking for vaccination status and made our trip back easy and hassle free. I will only use Brewster moving forward.
Written December 9, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hello emmatonery, Thank you for joining us on the Brewster Express I was very happy to read your notes about Jon. Your feedback is very important to us. I will share your comments with the staff member involved Thanks again for your feedback. We truly appreciate knowing about our guests’ experiences. It helps us celebrate our successes and address our challenges so we can provide the best service
Written December 14, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

codylichty
1 contribution
Dec. 2021
Recommend Brewster express for your shuttle, very polite staff, lot’s of help when flights are delayed!
Written December 8, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi codylichty, Thanks for joining us on the Brewster Express on your recent visit. Your feedback is very important to us. I appreciate the time you took to provide a guest review. I hope you visit us again soon!
Written December 14, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

michelleflett
Banff, Canada1 contribution
Dec. 2021
After a long and exhausting two days of travel to get to Banff, the bus driver helped carry my very heavy luggage up an icey road to get to the hostel! Over the top service! The ride was comfortable and the fair was decent considering they drop you off where you need to get to in Banff (sunshine village workers get 50% off). Definitely recommend!
Written December 3, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi michelleflett, Thank you for joining us on the Brewster Express. I read the comments you left and I was pleased to read your notes about our staff. Your feedback is very important to us. I will share your comments with the staff member involved. Thanks again for your feedback. We truly appreciate knowing about our guests’ experiences. It helps us celebrate our successes and address our challenges so we can provide the best service
Written December 14, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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