When I was choosing our wine tour for the Kelowna area, I specifically booked one that advertised wineries a further distance from where we were staying. Our accommodations were within walking distance of many wineries so we planned accordingly and visited a few wineries around the area before going on our wine tour.
When we were picked up for our wine tour the next day, we were disappointed to find out that the itinerary was completely changed and included 2 wineries that we had already visited. In fact all the wineries were within the area we were staying which was not as advertised. We understand itineraries change but Vivid advertised 5 specific wineries that we were to visit in our tour. If you are not able to visit the wineries advertised, please say so in your advertisement so customers can be prepared for potential changes.
After the first winery stop, we did reach out to the tour manager, who did change the itinerary for our group which was greatly appreciated.
We have nothing but great things to say about our tour guide, Vicki. She was fantastic, knowledgeable, fun, friendly and super approachable.
When we returned to our accommodation after the tour, we found out, through our hosts, that this was not the first time vivid tours had changed up the itinerary on customers. Many of their guests have used Vivid tours in the past and were promised a certain itinerary, only to have it changed last minute.
Further more, vivid tours contacted me again after our tour. At that point we had moved on, but they ended up calling and harassing us, giving us excuses instead of a resolution.
My recommendation? Do not book with Vivid tours and look for other reputable wine touring companies in the area. We also learned not to book through trip advisor, as it is more expensive than booking directly through the tour company website.