Energyplex

Energyplex, Kelowna: Address, Phone Number, Energyplex Reviews: 4.5/5

Game & Entertainment Centres
About
Kelowna's #1 Indoor FAMILY FUN PLACE! With it's Cube, play gym, rock climbing, Ballistix, laser tag, aerial park "SKYTRAX", arcade area, full service cafe and more! Where kids, teens, families and groups can endlessly play, climb and energize. Socks required for all visitors. Free wifi. Sorry, no outside food and drinks.
Suggested duration
2-3 hours
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4.5
149 reviews
Excellent
108
Very good
20
Average
11
Poor
2
Terrible
8

Sandra J
1 contribution
unclean and overpriced and rude staff
Apr. 2021 • Family
Owner is very rude and humiliates children who count their tickets as the owners would prefer to weigh them which is inaccurate sometimes. He had the audacity to tell my daughter she couldn’t count, even though we counted together even! I told him I could give him a bad review he replied “please do” and proceeded to try to humiliate us further.
Scandia is a much better alternative n staff at Scandia have people skills and behave ethically.
Unhappy customers
Written April 10, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi Sandra, I clearly remember your visit to the Energyplex. I’m sorry if my response to your insulting words upset you. We have no reason to scam or humiliate any of our visitors. Our ticket counter is accurate and on top of this we round up as I showed you. We do not accept swear words in front of children and staff so we respect your decision to not visit us again.
Written April 22, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Amber N
1 contribution
Come here all the time!
Oct. 2020 • Family
Very clean and well maintained. Free coffee refills! Great way to let the kids burn off some energy. My daughter loves this place
Written October 30, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you so much for your review. Great to hear you daughter loves the Energyplex. See you back soon :)
Written November 14, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Karla Hagel
1 contribution
Dad approved!
Oct. 2020
What’s not to love. The kids (aged 2&4) didn’t want to leave. There was so much to do! The space is laid out in such a way that parents can easily supervise the kids and no one gets lost. They’ve taken all precautions during Covid - it’s super clean, organized, and run responsibly. It even has booth seating for snack time! Bonus, my husband is a paraplegic and this place is VERY wheelchair friendly and even has an elevator so he can access the upstairs birthday party rooms. When we left he even said he’d feel comfortable taking the kids here alone - and He’s never done that before. The price is fair and comparable to similar attractions in the area and around BC. Infact, I think you get a way better bang for your buck coming here! The staff are incredibly polite and accommodating and they want you to have fun and feel welcome. I can’t believe we’ve never been here before but now will make it a regular!
Written October 3, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi Kariah, Thank you so much for your great review and kind words about our staff and facility. We are so happy to learn that you and your family had a great first experience at the Energyplex. We look forward to see you again soon!
Written October 4, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Michael B
1 contribution
Great family fun
Sep. 2020 • Family
We brought our little girl here for the day, she had so much fun. The staff were very accommodating and friendly. They worked very hard to keep it very clean while we were there as well, keeping the covid anxiety nice and low. It was amazing. Excited to come back soon.
Written September 18, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you so much or your review! Thanks to people like you we get the word out that we are safe to visit and a great place for family fun! We hope to see you back soon :)
Written October 4, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Rob P
39 contributions
Great Place! Kids Loved it!!
Nov. 2019 • Family
Brought my kids here and they had so much fun! One employee really stood out and his name is Soule. Soule was encouraging and fun and has a great attitude and is a great guy!
Great place for birthdays, kids to burn energy, and is really well set up with a lot to do for your little ones.
We will be back.
Written November 29, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi Rob, thank you so much for your kind review. I will pass on your compliments to Soule and our team. We look forward to see you guys again soon
Written December 1, 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

valeriedyck
Kelowna, Canada2 contributions
Best staff
Oct. 2019 • Family
My grandkids & I were at the Energyplex today! What a great place to spend a couple of hours with children to burn some energy! I want to give a special shout out to Nathan, who was especially kind, patient & generous to my grandson! The whole staff was great!
Written October 2, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi Valerie, thank you for visiting the Energyplex and for taking the effort to review us. I passed on your kind feedback to our team. See you back soon :)
Written December 1, 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Luigi
20 contributions
Great place for kids
Aug. 2019 • Family
we have never seen something that fit babies and kids needs like this place do. It is a big indoor gym with many games, tools, inflatables, “scivoli”, balls and more , Where kids can play freely , and activate their muscles . They can also learn to climb , jump and do acrobatic stuff in a totally safe environment. If you need an indoor activity for your kids this is the place to go! Highly reccomended also for toddlers (we went with our 10 months baby and she loved it). The place is clean and well kept. There is also a cafe and magazines for parents !
Written September 4, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Wow, thank you for your review and sorry for my late response! We appreciate your efforts and detailed share of your experience. It will for sure help us get the positive word out! Hope to see you back soon.
Written December 1, 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Sharon Northe
1 contribution
Disappointed
Aug. 2019 • Family
We brought a large group of children to energyplex today and paid the add on fee for unlimited plays of laser tag, sky walk and the bungee trampoline only to find out the bungee was closed for the day due to weather (it was not raining) and that there was no discount or anything offered due to the fact that there was an entire attraction the kids couldn’t do. We came in today because we had driven by so many times and saw the bungee trampoline. Paid $260 and couldn’t even use it. There should be a discount offered when some attractions aren’t available. Very disappointing
Written August 23, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi Sharon, Thank you for your visit with your group. So sorry that the bungy was closed during your visit. We wish of coarse to have it open for our visitors but with windy or rainy conditions or weather alerts we keep it closed for the safety of our guests. The unlimited extreme pass is $2 more than 2 single activities and we explained that the bungy was closed before you purchased your tickets. We can see your disappointment and we will get you a free bungy ride for your group next season. Please call us to make arrangements before you plan to come in. Thanks again for your visit and we hope to see you again soon.
Written December 1, 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Coastal51438
2 contributions
Excellent experience
Aug. 2019 • Family
we are traveling in BC and we enrolled our girls for the day camp. They had a wonderful time, great team and special thanks to Michelle , Sabine, Ben & Helena! They went out of their way to make sure they had a GREAT day.
Energyplex is a wonderful & safe place for the young ones and the young at heart. Well trained staff & enough to do for everyone. Keep up the great work.
Till the next time.
Isabella & Victoria Kok (Dulce & Paul)
Written August 9, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you so much for leaving our team and business such a great review. Isabella and Victoria are great to have and whenever you are travelling to BC and Kelowna again we look forward to see you guys again! Safe travels!
Written August 10, 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Mary G
Fort Mill5 contributions
Frustrating
Jul. 2019 • Family
Good fun but kids aren’t always good about taking turns. Frustrating when kids have to wait forever because someone is hogging equipment
Written July 17, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you for your review and sorry for your frustration. Sometimes kids are not taking turns in the excitement of playing and of course we hope that the responsible adult corrects their child. Our staff will intervene when they see it happen. If a parent or our staff misses this, we appreciate it if the frustrated child or parent brings it to our attention so we can attend to it. We are a fun place and like to see everyone leave satisfied. Thanks and we hope to see you back soon.
Written July 22, 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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