Downtown Marina Kelowna

Downtown Marina Kelowna: Hours, Address, Downtown Marina Kelowna Reviews: 4/5

Downtown Marina Kelowna
4
Marinas • Piers & Boardwalks
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7:00 AM - 9:00 PM
Monday
7:00 AM - 9:00 PM
Tuesday
7:00 AM - 9:00 PM
Wednesday
7:00 AM - 9:00 PM
Thursday
7:00 AM - 9:00 PM
Friday
7:00 AM - 9:00 PM
Saturday
7:00 AM - 9:00 PM
Sunday
7:00 AM - 9:00 PM
About
The Kelowna Downtown Marina and public pier is your waterfront gateway to Kelowna shops and restaurants. Offering temporary moorage, sea-doo and boat rentals, marine fuel station, and a lake-access convenience store. With seating areas along the length of the public pier, and elegant and interesting architecture, this iconic public amenity will also be an inviting destination for pedestrians visiting the waterfront and Kelowna's downtown. Our dock is open all year round and our boat rentals are available from May through September.
Suggested duration
More than 3 hours
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Tours & experiences
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4.0
89 reviews
Excellent
49
Very good
23
Average
7
Poor
3
Terrible
7

jiffypop101
Canada794 contributions
Aug. 2021
My Wife and I came here 3 times in 4 days to rent a boat once and twice a jet ski. Each time I booked via the web site which is set up very well and was an easy platform to navigate. Next upon arriving the first thing that stood out was the attention to detail with Covid19 protocols. The staff does a great job with this keeping everyone safe. Next, the staff here are really nice. They provided a very safe experience as well as standing out with their customer service skills. All 3 times we attended this place the staff we encountered was great. They are also well organized. The safety pre-trip safety briefings are well done and easy to understand. This helped put my Wife at ease as she was a bit nervous at first. Each time all of my questions were answered and taken seriously as well. We had a lot of fun each time. The people working here were a big part of that and I'd like to thank the ownership/Management for having done a great job training your staff. We'll certainly be back.
Written August 29, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

JR
Calgary, Canada2 contributions
Jul. 2021 • Couples
Good service, fun day out with the water sports toys you want to have living on the waters edge. Good selection of equipment and knowledgeable staff.
Written July 27, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you for choosing the Downtown Kelowna Marina, we appreciate you also taking the time to leave us a review and hope to welcome you back again.
Written August 7, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Bill Moore
Canmore, Canada16 contributions
Jun. 2021 • Couples
Great staff. Boats are clean and ran well. Well done. Easy to exit and staff gas and then you just check out and go.
Written June 29, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you for taking the time to leave us a review and for choosing the Downtown Kelowna Marina, we are glad to hear you had a good time and hope to see you again soon.
Written August 7, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Shana O
2 contributions
Jun. 2021 • Family
We had such a lovely time on the boat we rented from the marina with our two young children (6 & 2). The views are breathtaking and the lake was perfect for cruising up and down in the sunshine. The staff at the marina were exceptional and quick at getting us checked in and out. We would rent from the marina again on our next visit in heartbeat.
Written June 10, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you TheOhs88 for choosing the Downtown Kelowna Marina, we appreciate you sharing your time and hope to welcome your family back again soon.
Written August 7, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Mark
3 contributions
Sep. 2020 • Couples
Booked a seadoo for a couple hours. Smooth checkin ,helpful staff, we got on the water a few minutes ahead of time, the vessel was in great shape and ran well. Check out was smooth. Overall great experiences
Written September 6, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi M1122345. Thank you for choosing the Downtown Kelowna Marina for your rental needs and sharing your experience. We are happy to hear that our CREW gave you a great experience when visiting with us. We hope you enjoy the rest of your summer and look forward to the opportunity to welcome you back.
Written September 9, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Kyle W
Kelowna, Canada1 contribution
Sep. 2020 • Friends
Key for the boat broke and they charged me 75 dollars for it. When I explained how it broke they insinuated I wasn’t telling the truth. 75 dollars to cut a new key is crazy. Not renting here ever again.
Written September 6, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi Kyle. First, we thank you for choosing the Downtown Kelowna Marina for your rental. We are sorry to hear that you found our staff felt that you were not telling the truth, we'll be sure to follow-up with them as we do aim to provide friendly service and ensure safety is top priority. We hope you enjoy the rest of the summer.
Written September 9, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

sayadil
New Delhi, India335 contributions
Aug. 2020
Great place to walk in the evening. lot of people in the area. Nice restaurants around the marine walk. Highly recommended when in Kelowna.
Written August 23, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi sayadil. Thank you for making the Downtown Kelowna Marina a part of your day when in Downtown Kelowna, we appreciate you taking the time to leave us a review. Enjoy the rest of your summer.
Written August 23, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Derek S
North Vancouver, Canada4 contributions
Aug. 2020
2-hour boat rental from 9:30am to 11:30am to take my family tubing. Great time of day to be out on the water when it was mostly calm and two hours was more than enough time for 2 adults and 3 children aged 12 to 16 to takes turns on the tube. Excellent and knowledgeable staff with COVID protocols in place.
Written August 10, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi smithrockingham. Thank you for choosing the Downtown Kelowna Marina, we are glad to hear that you and your family had a great time. Thank you for taking the time to leave us a review and we hope to welcome you back to the Downtown Kelowna Marina soon.
Written August 11, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Wilson L
Vancouver, Canada3,376 contributions
Jul. 2020
Rented sea doos and a boat here on two different occasions, and it was amazing both times! The staff are super friendly and helped us get on our way, the boats they had were so nice too! Super close to downtown Kelowna so the location is great for it! Highly recommend checking this out for your rental needs!
Written August 9, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi WilsonLin. Thank you for choosing the Downtown Kelowna Marina, we appreciate you taking the time to leave us a review and hope to see you again soon.
Written August 10, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

bobster66
5 contributions
Jul. 2020 • Friends
Made an inquiry for jet ski rentals at the dock Thursday prior to August long weekend for Friday. Was advised at 2 person jet ski (Sea doo) was available for rent for one hour on Friday at our preferred time of 1200 noon. Strick cancellation policy so had to think about it. She said no problem you can also book on line when we decide. 1 hour later was decided and went on line bit learned we couldn't book on line and had to call for a reservation. We called and asked for a 2 person jet ski for one hour at 12 noon . We were advised the time available was 11:30 and must be a minimum 2 hour rental due to the weekend timing. When mentioning we were just told one hour ago 1 hour was communicated to us the response was well she was wrong and its 2 hours. Finally the call escalated to a Supervisor allowing one hour but only after seemingly reprimanded by the employee that her Supervisor was making a huge exception. When we arrived the next day to check in we were told we were getting a 3 person jet ski. We mentioned the 3 person jet ski is more money and we had booked a two person. We asked agaim for a 2 person and were told none available and close to the same size anyway. When we asked for the 2 person price to be honored we were initially told no the 3 person price is this amount $$. Finally we said were not paying the 3 person price and then finally they backed down (3 employees together in the conversation all borderline rude with no smiles.)
The girl asking for the contract signatures after the discussion was obviously annoyed. This place needs some customer service education and an attitude check. Fun ride but won't be back.
Written July 31, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi bobster66. Thank you very much for choosing the Downtown Kelowna Marina, we appreciate you choosing us for your rental. We are sorry to hear that you didn't get the high standard of customer service that we aim to provide each of our guests. Your feeback is important to us and we have chatted with our CREW as we also want to ensure that our service is consistent for each guest. We appreciate you taking the time to provide feedback on your experience. Have a great rest of the summer.
Written August 10, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Downtown Marina Kelowna is open:
  • Sun - Sat 7:00 a.m. - 9:00 p.m.
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