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What an amazing trip of a lifetime. We traveled from Jasper to Vancouver on the journey through the clouds. What a journey, fantastic landscape, even better company in our carriage. We all had such a laugh and enjoyed what was on offer . Great food amazing cocktails and attentive staff. Would love to do another route some day. Definitely recommend. The most beautiful surroundings you are ever likely to see. Bears , bald eagles... wonderful. Thank you RM , it was amazing.…
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Date of experience: May 2022
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The Rocky Mountaineer needs to improve its service in Gold Leaf. We found them understaffed and it was very difficult to get served. We ordered a drink mid morning and 45 minutes later, after several reminders, we were still waiting. We were on first sitting for breakfast and lunch and, once we returned to the main car around 14.00, that was it for the day. When we got off the train around 18.30 we were hungry and felt they could at least have served some form of tea. In the end we would go to the back of the car and try to get a drink or a snack by standing by the service station. The overnight stop at Kamloops was a disaster, probably a one off, but maybe not. We ended up at a ski resort 45 minutes away which was largely closed so few options for an evening meal. Our bus, which took a long. time to leave the station, was not air conditioned and had a rude driver who refused to let us off when we reached the resort despite someone on the bus feeling ill. On the second day we had lunch at 3pm which was rather late and people were starting to ask if we were getting lunch. They did however offer us a cookie as we were nearing Vancouver. Several of our group were in Silver Leaf and their experience was wonderful and other people in our carriage received better service, maybe we were in the invisible seats but we were told at one point that they couldn't serve us because they were making announcements but they never returned. I wrote and complained to RM and received a Case Number but no reply. I wrote again and received a second case number but they have still failed to reply.…
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Date of experience: May 2022
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Fantastic trip in Golden Service. Crew superb with excellent service and knowledge. Daytime train travel was fantastic. Only travel windows I've ever experienced that were clean! Gourmet breakfast and lunch. Meals were were, indeed, gourmet, if not too much! Overnight lodging (best to less; close): Banf Springs Hotel, Hotel Vancouver. Chateau Lake Louise, Jasper Park Lodge All Fairmont Hotels. Kamloops Sandman lodging was a non-Fairmont disappointment. Evening dining choices were limited, but excellent, particularly the Fairview at Chateau Lake Louise, Vermilion Room at Banf Springs Hotel, and Notch8 at Hotel Vancouver. Spent a day before the trip in Vancouver; well worth the extra day.…
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Date of experience: June 2022
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Fantastic trip in Golden Service. Crew superb with excellent service and knowledge. Long days so not for faint hearted
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Date of experience: June 2022
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This was our second time on the Rocky Mountaineer doing Lake Louise to Vancouver. Unfortunately I was suffering badly from Sciatica and was fearful of the journey. The scenery was fantastic the service food and drink as well. The stewardess of our carriage Kelly was so fantastic looking after us we have not stopped talking about her since our trip. Some people do a job other people excel at their job and Kelly is one of these she worked so hard was so professional and so very kind. We will never forget her kindness.…
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Date of experience: May 2022
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