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The Rocky Mountaineer Train

369 Terminal Avenue, Vancouver, British Columbia V6A 4C4, Canada
+1 604-606-7245
Website
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Review Highlights
Luxury ride through the Rockies

We travelled Gold Leaf and it was well worth the upgrade. Food,drinks and waiter service were... read more

Reviewed yesterday
Kathleen W
,
Lincoln, United Kingdom
Excellent despite adverse fire conditions

This comment comes out of a holiday which would probably be better described as a journey – we... read more

Reviewed yesterday
UMPath
,
Burton, United Kingdom
Read all 4,416 reviews
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Experience the Rockies by rail! Rocky Mountaineer offers five luxury rail routes to discover the beautiful Pacific Northwest!
  • Excellent78%
  • Very good11%
  • Average5%
  • Poor3%
  • Terrible3%
Travellers talk about
“gold leaf” (1,272 reviews)
“lake louise” (350 reviews)
LOCATION
369 Terminal Avenue, Vancouver, British Columbia V6A 4C4, Canada
CONTACT
Website
+1 604-606-7245

Similar Things to Do in Vancouver

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Reviews (4,416)
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1 - 10 of 4,360 reviews

Reviewed yesterday

We travelled Gold Leaf and it was well worth the upgrade. Food,drinks and waiter service were excellent throughout. We ate in a separate dining area and this added to the occasion. The staff were attentive and knowledgeable and became our friends. The journey was marred...More

Thank Kathleen W
Reviewed yesterday

This comment comes out of a holiday which would probably be better described as a journey – we started in Calgary, went by bus and train across the Rockies to Vancouver, then flew to Vancouver Island and into the Canadian fjords before going back to...More

Thank UMPath
Reviewed yesterday

An incredible experience from start to finish. Great hospitality, superb food, humorous narrative along the way with focused reference to the main attractions and associated history along the way from Jasper to Vancouver. The management team adopted a totally inclusive and warm approach which elevated...More

Thank Stuart S
ACRockyMountaineer, Guest Experience Centre at The Rocky Mountaineer Train, responded to this reviewResponded yesterday

Hello Stuart S, Thank you very much for this review of your journey from Jasper to Vancouver. We strive to go above and beyond for all of our guests, creating an unforgettable experience and your comments are greatly appreciated. I hope that you are able...More

Reviewed yesterday

I had seen it featured on the TV and thought it looked like fun. Also the fact that you sat down while you travelled 500 miles appealed as I find walking long distances difficult so airport terminals are a nightmare now!. As it got closer...More

Thank marysallynearLondon
ACRockyMountaineer, Guest Experience Centre at The Rocky Mountaineer Train, responded to this reviewResponded yesterday

Hello marysallynearLondon, Thank you so much for this review and recommendation. It is truly rewarding to hear that we were able to put and keep a smile on your face all day long. We too are in awe of the region's scenery and history, which...More

Reviewed 2 days ago

We travelled on the Vancouver - Banff trip on Gold Leaf hoping for the trip of a lifetime but sadly would not recommend this trip. We understand that things can go wrong but the way this company dealt with it was shocking. We have given...More

Thank LondonGirl0000
Reviewed 2 days ago via mobile

Red carpet; harpist in the waiting room; smiling, knowledgeable staff on board; ground staff waving you in and out of stations; superb food cooked by Ryan; entertaining and informative commentary from Greg and Travis; spectacular views; efficient organisation....The list goes on and on, what could...More

Thank Carole D
ACRockyMountaineer, Guest Experience Centre at The Rocky Mountaineer Train, responded to this reviewResponded yesterday

Hello Carole D, Thank you very much for this five-star review. I will pass your comments along to Ryan, Greg and Travis, as I am sure they will be pleased. We are happy to read that you enjoyed the red carpet treatment, gourmet cuisine, and...More

Reviewed 2 days ago via mobile

Reading some of the poor and terrible reviews regarding the Rocky Mountaineer on Trip Advisor one can but wonder at people’s expectations. To my wife and I and cousins we shared this experience with, this was quite simply one of the best and most memorable...More

2  Thank Gerald S
ACRockyMountaineer, Guest Experience Centre at The Rocky Mountaineer Train, responded to this reviewResponded yesterday

Hello Gerald S, Thank you very much for this review and recommendation of your GoldLeaf Service experience. We are truly flattered by your kind comments and feedback. Our entire team feels honoured to travel through this beautiful part of the world and we are motivated...More

Reviewed 3 days ago via mobile

We travelled from Vancouver to Banff with an overnight in Kamloops. I highly recommend the gold class. The staff is very knowledgeable and couldn't be nicer. The food was good and there was plenty of it. The scenery was just spectacular. This was a truly...More

Thank jennam0529
ACRockyMountaineer, Guest Experience Centre at The Rocky Mountaineer Train, responded to this reviewResponded 2 days ago

Hello jennam0529, Thank you so much for your review and recommendation. It was wonderful having you join us in GoldLeaf Service this season. Our onboard chefs and hosts will be honoured by your kind comments. I hope you have had a great trip home and...More

Reviewed 3 days ago via mobile

This was well worth the money to see scenery you only see in holiday brochures and films.We were in a double deck carriage with 68 people to a carriage upstairs and down stairs was the dining car exclusive to us.Food was excellent cooked as you...More

Thank chriskeeno52
ACRockyMountaineer, Guest Experience Centre at The Rocky Mountaineer Train, responded to this reviewResponded 2 days ago

Hello chriskeeno52, Thank you very much for this five-star review. It is wonderful to read that you enjoyed the unique, magical, social experience onboard the Rocky Mountaineer. I always love hearing that our guests were able to meet and chat with one another. Our hosts...More

Reviewed 3 days ago

We went Gold class on the Rocky Mountaineer and everything they promised in the brochure was done perfectly. Picked us up at the hotel at the start of the trip, all our luggage was handled every day and waiting for us in our room at...More

Thank AlanRAussie
ACRockyMountaineer, Guest Experience Centre at The Rocky Mountaineer Train, responded to this reviewResponded 3 days ago

Hello AlanRAussie, Thank you very much for this wonderful review. As a team, we strive to provide a seamless experience for our guests and it's so rewarding to hear you speak of it as such. The bi-level glass dome luxury coach in GoldLeaf Service provides...More

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Questions & Answers
Ginianunes
16 July 2017|
AnswerShow all 18 answers
Response from ACRockyMountaineer | Property representative |
Hello, In North America, gratuities are often given in recognition of service excellence. Gratuities are not included in prices for Rocky Mountaineer Hosts, driver guides, tour escorts or hotel porters. If you are... More
1
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Ginianunes
11 July 2017|
AnswerShow all 18 answers
Response from ACRockyMountaineer | Property representative |
Hello, All consists onboard our train are temperature controlled for our guests and adjusted throughout the day for your comfort. With this in mind, we do not have 1 set temperature onboard. Looking forward to seeing you... More
0
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Ginianunes
11 July 2017|
AnswerShow all 15 answers
Response from ACRockyMountaineer | Property representative |
Hello, Thank you for your inquiry and interest in travelling onboard the Rocky Mountaineer. On the train, we are focused on bringing the scenery outside the window to life, through our storytelling program. Your onboard... More
1
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