Zero Latency Vancouver
Zero Latency Vancouver
5
12:00 PM - 12:00 AM
Monday
2:00 PM - 9:00 PM
Tuesday
2:00 PM - 9:00 PM
Wednesday
2:00 PM - 9:00 PM
Thursday
2:00 PM - 9:00 PM
Friday
12:00 PM - 12:00 AM
Saturday
12:00 PM - 12:00 AM
Sunday
12:00 PM - 9:00 PM
About
Zero Latency is the global leader in free-roaming, multiplayer virtual reality. Our “gaming arena” spans over 1500 sq ft, designed for up to 8 players and is the largest free roam VR arena in western Canada.
Duration: 1-2 hours
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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

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5.0
5.0 of 5 bubbles21 reviews
Excellent
20
Very good
0
Average
0
Poor
0
Terrible
1

Steve N
New Westminster, Canada196 contributions
5.0 of 5 bubbles
Oct 2022 • Friends
VR = Very Rad!
Especially so when it's the world's most advanced Free Roam Virtual Reality experience at the aptly named Zero Latency! Having only heard of VR till date and never having tried it, I was really excited to give this a shot with my Elite squad.

Parking at Kingsgate Mall was a breeze, and Zero Latency was right at the entrance of the complex. Even though I was a bit late in joining, Game Master James and Carlin were very patient and kind, and quickly took me through the process and provided the relevant instructions. Fully geared up with a vest, 4k headset, gun and what not, I soon joined my crew of Black Ops specialists aboard a secret military space station ready to take on rogue drones and bots! Singularity, ahoy!

For the next half an hour, our crew of eight was transported to a space station where we worked together to destroy the killer A. I. before it eliminated us. The graphics were amazing, the movements realistic and trippy, the feedback instantaneous when getting close to a teammate or a wall, and best was the fun in the team work, coordinating and joking with one another over the mic while we slayed our intergalactic foe! Oh yeah, mission accomplished! To say that the experience was immersive and cathartic (blasting evil to smithereens FTW!) would be an understatement. Not since my college days over a decade ago when I used to play soccer/ Quake3/ Counter Strike have I had so much fun in a team activity!

I was left sweating profusely with a racing heart, a big smile and a desire for more action at the end of this intense workout! Hey, it's no joke to cover 200m on a claustrophobic spaceship when carrying a heavy gun and armor while wearing warm winter clothes under a spacesuit! *panting* Game Master James ensured a smooth transition of the team back to planet earth as he debriefed us while neatly stowing away our gear. Getting to see our team score on the screen was cool, as was receiving it in the email that we had entered when signing the waiver at the start of the event. The folks at Zero Latency clicked some really cool pictures and videos of our group as we fought our way through the sci-fi thriller, and after we survived the ordeal!

Thank you to the Zero Latency team and my squad for this rejuvenating and thrilling experience that doubled as a fantastic birthday present for me. Can't wait to be back here to escape even if briefly from the real world into this alternate reality. For now, opening a can of chilled beer to cool off and celebrate the win!
Written October 28, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Johnston H
1 contribution
1.0 of 5 bubbles
Apr 2022
7 friends and I went to the location in Vancouver for my friends birthday. They had tech issues for 20 minutes which left us about 15 minutes of VR time. One of the employees admitted fault but we werent given a partial refund.

My advice is ensure set a clock the second you enter the second room to fit your VR equipment, any tech issues or delays, will be charged on your time.

Your time gets counted the second you get fitted, not when the VR game starts.
Written April 23, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi and thanks for the feedback. Customer service has always been our top priority and has also helped us in having a 4.9 star rating. After a review of our security cameras and briefing with the team, it is clear that there were tech issues that delayed the start of your session. For this we apologize. There was a miscommunication and our manager on duty was not aware of the tech issues and thought the late start was due to a few in your group arriving late. This was obviously not the case. We are a locally owned small business and strive to do our best. We fell short on this one but have learned from it. As is customary with our policies, I have gone ahead and issued a full refund to your entire group as this was our fault. Thanks again for bringing this to our attention.
Written April 26, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Damian A
Bath, UK194 contributions
5.0 of 5 bubbles
Apr 2022 • Family
Completely immersive, realistic, fun, team game - I would give 6 stars if I could. Adrenaline filled 30 minutes - the best fun thing I’ve done for a very long time. Thanks James! We may come back tomorrow!
Written April 5, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

David Y
Vancouver, Canada2 contributions
5.0 of 5 bubbles
Apr 2022
Extraordinary customer service that added tremendously to the overall experience. Our gamemaster was Carlen and he had great energy and enthusiasm, and explained rules and tips very clearly. When my friend experienced a software issue during setup, Carlen was very patient and professional and ensured it was fixed even though it required some tricky troubleshooting. Afterwards, they email you a link to view an in-game recording (a Twitch stream) as well as the score results; we also got to give Carlen one of our phones to take videos of us while we were playing. The technology, immersiveness, and roaming ability are all top notch, but these take home pieces and the customer service are what makes this a 5-star activity. Highly recommend!
Written April 3, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Micoushi A
Richmond, Canada3 contributions
5.0 of 5 bubbles
Feb 2021 • Family
I didn't play but I've got to see and understand the whole concept watching my children play their game by the screen monitor. The staff told me every single details explaining what's going to happen, felt like I'm also included. I give them 100% on customer service, the staff is so friendly, very professional, and also knowledgable. My children had so much fun, and so do I, will definently coming back and maybe I will try it too. The staff that explained all the rules and regulation are so knowledgeable, and very clear to all the details.
Thank you to the 3 amazing staff that tooked care of our game and time ( feb 6, 2021 @ 8:45 pm time slot )
Written February 12, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Sébastien A
Vancouver, Canada4 contributions
5.0 of 5 bubbles
Jan 2021
- Amazing Customer Service
- The game was so fun; we had such a great experience!
- Videos in-game + while we were playing.

I highly recommend it.
Written January 17, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Bob
1 contribution
5.0 of 5 bubbles
Jun 2020
This virtual reality game was so much fun! I took my 17 year old son and four of his friends and we had the BEST time!!! I would and will do it agin in a heartbeat! We are still hyped about it. Do it! It's a great experience!!!
Written June 20, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Glad you guys enjoyed yourselves Bobby and we always look forward to seeing our guests again!
Written July 2, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Torrie V
3 contributions
5.0 of 5 bubbles
Jun 2020 • Couples
Neat experience. Would recommend. Gameplay was cool, software worked fine. Customer service was too notch.
Written June 3, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Glad you enjoyed your experience with us torriev2016 and we hope to welcome you back again!
Written June 7, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Eleazar and Emily
Vancouver, Canada4 contributions
5.0 of 5 bubbles
May 2020 • Friends
I don’t know where to begin...a buddy and I went to try it out after they were closed during Covid. The place was very clean and the staff were on top of sanitizing EVERYTHING. Extremely friendly and helpful. Game experience was incredible. Non stop laughter and excitement. Words really can express how great the experience was - being able to walk freely around is next level. We will 100% be back.
Written May 30, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thanks for joining us on one of our first days back. We are once again excited to see how much fun each and every customer experiences and we look forward to welcoming your crew again!
Written June 2, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Keith R
Port Coquitlam, Canada5 contributions
5.0 of 5 bubbles
Mar 2020
I went to Zero Latency in the first weekend of March 2020 with a group of friends. We all play on a rec sports team together so we thought we'd try out our teamwork skills in VR.

A few of us have done these group VR things before, but for everyone in our group, it was our first time at Zero Latency.

We booked ahead and they were ready for us. We got fitted with the backpacks, guns, VR goggles and headsets. They made sure all our equipment was working before going in.

The game we played was a space mission. I have to say, compared to others, the story was actually pretty good, but what blew me away was the immersion. Not only were the goggles great (no screen door effect) but because this place was so big, when you walk around the game, you actually forget you're just in a big empty room in a mall.

Was so much fun, and the staff used their own phone to take photos and videos (with our permission). After the session was over, they AirDropped it to my phone for free. Super nice of them.
Written March 9, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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