Lululemon
About
The yoga clothing giant began in 1998, then opened its first stand-alone store in Kitsilano two years later. Expect to find the fullest range of goods, along with kombucha on tap and a rooftop patio.
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The area
Neighbourhood: Robson Street
Robson Street is a shopper's paradise. Whether a window shopper or a serious trendsetter, a fashionista or a dabbler, the crowd of independent boutiques, quirky one-off shops, and well-known luxury brands on Robson Street have something to cater for every itch in your wallet. As a result, it draws a diverse crowd, and the people-watching along this famous walking thoroughfare is a primary attraction. In between the clothing shops both high-street and budget-friendly are a number of cafes to lay down your load, as well as numerous specialty stores ranging in their wares from music, to art, to city souvenirs. Known as "Vancouver's Runway," if a new trend is on the rise, you'd spot it here first.
How to get there
  • Burrard • 6 min walk
  • Vancouver City Centre • 8 min walk
Reach out directly

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.


4.0
4.0 of 5 bubbles38 reviews
Excellent
16
Very good
10
Average
7
Poor
1
Terrible
4

Christopher N
Nottingham, UK4 contributions
2.0 of 5 bubbles
Apr 2024 • Solo
When I shop at Lululemon which charges premium prices, I expect premium quality and premium customer service. I recently had concerns over the delivery of an online order. I spoke to the manager who told me there was nothing she could do and if I wanted to check on my order, I would need to contact customer service. Not acceptable! I would expect the manager to call customer service on my behalf. Very poor attention to the.customer
Written April 29, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Tim
2 contributions
1.0 of 5 bubbles
Sept 2023 • Couples
Terrible customer service, uplease avoid them. Selling faulty items with no option to return even when item faults are displayed. Shame that the quality went down as it used to be a nice brand before.
Written October 15, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Sharon W
28 contributions
5.0 of 5 bubbles
Jul 2023 • Solo
Best customer service ever! Big, bright shop, with lots of items to choose from and great location!
Written July 26, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

j9999
USA334 contributions
3.0 of 5 bubbles
Jun 2023
I dragged my husband out of the way to check out the “flagship” Lululemon store in Vancouver. There is a regular Lululemon down the street from my home.

There was nothing different about the “flagship”. No special merch or anything. It was also super crowded in the store and there were no restrooms!
Written June 16, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Di117
Manahawkin, NJ7 contributions
1.0 of 5 bubbles
May 2020
I ordered an item from Lululemon on May 5th and it was shipped May 6th. I was told it take 3-5 days. I also was able to track it, well my package has gotten to a certain location on May 8th and has not left that location since that day ,but each day I look at tracking it says “in transit” I contacted Lululemon and tried to chat, which I went on and I was told it takes about 40 minutes to get someone to chat, well it has been 4 hours and still no one came to chat. I also called the customer service number and was told it would take 30 to 35 minute wait. After 2 hours of waiting I hung up.
I do understand that the corona virus has changed many things, but I do not understand that Lululemon does not offer any customer service, once the item has been bought. I am very disappointed at the way their business is run and are not honest to their customers.
Written May 12, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Deb D
Puerto Plata, Dominican Republic6 contributions
1.0 of 5 bubbles
Dec 2019
NEVER EVER buy Lululemon ....they have non existent customer service....they refused to transfer me to a manager or team lead when I requested it. The agent just said NO... I was wanting to cancel an order that was placed less then 24hrs prior so it was not even processed yet and I was told NO. When I asked to speak to someone in a lead or management level to clarify this I was told NO. This made me go from unhappy customer to NEVER buying from them again!
Written December 12, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Amanda M
7 contributions
4.0 of 5 bubbles
Aug 2019 • Solo
The store is super crowded and hot. Went twice during my stay in Vancouver and both times almost passed out from the heat. Turn up the AC!!!!
Written August 21, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Carol K
Minneapolis, MN94 contributions
4.0 of 5 bubbles
Mar 2019 • Solo
When in the area, need to go to the flagship store! Nice division of men’s and women’s clothing. An extensive sale rack, perhaps because it’s between seasons.
Found unique patterns that might not be in my local US store.

Employees very friendly!
Written March 31, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Christine J
Melbourne, Australia18 contributions
4.0 of 5 bubbles
Jan 2019
Great Lululemon Store - wide range of apparel including a sale rack!! Various sizes & fits available!
Written February 13, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Tobias H
Gaggenau, Germany1 contribution
1.0 of 5 bubbles
Nov 2018 • Friends
One week ago I bought a pair ABC Jogger Pants from this store. It was $140 CAD. Expecting it to be good quality, I wore this pair of pants for three days until I noticed, that the cuff around the ankles started to unravel. Because I only wore these pants 3 times (not wearing them with anything similar to velcro), I couldn’t imagine that this fault came from merely wearing the pants thus must have been a production mistake. Therefore I brought them back to the store that I bought it from. After showing them the issue and telling them that I have only worn it 3 times, they told me that this pant is not made to be worn with sneakers (don’t know what JOGGERS should be worn with then? Flip-Flops?). They also told me, that it is absolutely normal for their pants to wear out after a short period of time, if there is any contact between the legs of the pants and the shoes you wear.
So everybody who wants to buy their pants should be warned that it is best to know that you should mostly use them without shoes.
Written November 6, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Lululemon - All You Need to Know BEFORE You Go (2024)

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