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Willow Stream Spa At The Fairmont Empress

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Review Highlights
Always 5 stars!

Willowstream never disappoints. Excellent facility, well maintained, peaceful and professional... read more

Reviewed 1 week ago
floydsvic
,
Victoria, Canada
via mobile
Next time, I'll give this spa an entire day!

We included massages at Willow Stream Spa on this, my first, trip to Victoria. I very much enjoyed... read more

Reviewed 4 weeks ago
Discover26260
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Traveller Overview
  • Excellent78%
  • Very good12%
  • Average8%
  • Poor1%
  • Terrible1%
Travellers talk about
“mineral pool”(33 reviews)
“spa ritual”(4 reviews)
About
At the coastal edge of the Pacific Northwest, the dramatic elements of nature rise and fall to the sound of the sea crashing against rock. Stately and elegant, The Fairmont Empress stands majestically at the city center. A charmed city at the tip of...more
Contact
633 Humboldt St, Victoria, British Columbia V8W 1A6, Canada
Downtown
Website
+1 250-995-4650
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Top Selling Tours & Activities in and around Victoria
from US$101.00
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from US$426.60
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Reviewed 1 week ago via mobile

Willowstream never disappoints. Excellent facility, well maintained, peaceful and professional. The staff do whatever they can to make certain your experience is perfect.More

Thank floydsvic
EMPWSS250, Guest Relations Manager at Willow Stream Spa At The Fairmont Empress, responded to this reviewResponded 5 days ago

Hello floydsvic, Thank you so much for your review. Our entire team here at Willow Stream Fairmont Empress strives to provide each and every guest with a 5 star spa experience. I am so pleased that you enjoyed our facilities along with our peaceful &...More

Reviewed 3 weeks ago

Facility is newly renovated and clean. My husband and I booked massages. After waiting 10 minutes past our treatment start time, we were informed there was a communication error with one of the therapists. We were told it would be another 15 minutes. Our treatment...More

Thank Anne W
EMPWSS250, Guest Relations Manager at Willow Stream Spa At The Fairmont Empress, responded to this reviewResponded 2 weeks ago

Hello Anne W, Thank you for your review. I am so glad that you both had the chance to come early and enjoy the facilities. My sincerest apologies for the delay that you experienced in regards to your appointment. As was discussed with you there...More

Reviewed 4 weeks ago

We included massages at Willow Stream Spa on this, my first, trip to Victoria. I very much enjoyed the entire trip, but Willow Stream Spa stands out as my favorite experience! The facility is lovely and well-cared-for. Every staff member, from the receptionists to the...More

Thank Discover26260
EMPWSS250, Guest Relations Manager at Willow Stream Spa At The Fairmont Empress, responded to this reviewResponded 3 weeks ago

Good Morning Discover26260, Thank you so much for your amazing review, what a perfect way to start off a Monday. Your review, I believe, really captures the heart and soul of our spa which is our incredible spa team. Our staff are truly the best,...More

Reviewed October 10, 2018 via mobile

So, I work on the water as a Mariner: 4 jobs with 3 companies. One of my employer’s generously makes available insurer-benefits that include massages by a Registered Massage Therapist (RMT) (HINT: look into your corporate benefits, as yours may too!) Well, I asked my...More

1  Thank Greg E
EMPWSS250, Guest Relations Manager at Willow Stream Spa At The Fairmont Empress, responded to this reviewResponded October 11, 2018

Hello Greg E, Thank you so much for your amazing review. First of all we are so happy that your colleagues referred you to our beautiful spa. Our facilities are definitely an important part of our spa, but our spa team is hands down what...More

Reviewed October 8, 2018

The foot reflexology treatment was divine! The practitioner, (Heidi) was friendly, calm and professional. She had a beautiful pace to the treatment, and it felt like she had all the time in the world for me. She spoke gently and only when needed and afterwards...More

Thank chloemcconchie
EMPWSS250, Guest Relations Manager at Willow Stream Spa At The Fairmont Empress, responded to this reviewResponded October 10, 2018

Hello chloemcconchie, Thank you so much for your review. I could not agree with you more...Foot Reflexology IS divine! Your description of Heidi is perfect, she is indeed professional, calm and friendly and takes great pride in providing her guests the absolute best possible spa...More

Reviewed October 6, 2018 via mobile

Lovely spa and very good facial. Professional and everyone very courteous and working to make my experience good. I found it a bit pricey but for a treat and some luxury I would recommend.More

Thank Lannea M
EMPWSS250, Guest Relations Manager at Willow Stream Spa At The Fairmont Empress, responded to this reviewResponded October 10, 2018

Hello Lannea M, Thank you so much for your review. I am so happy that you thoroughly enjoyed your facial and found the spa to be luxurious, and the staff professional and courteous. I will be sure to share your comments with our team, and...More

Reviewed October 4, 2018

We were treated to a wonderful experience at the spa by all the staff. From the moment we checked in until we left, we were totally pampered and well cared for. Everyone left feeling good and looking great! Thanks WillowStream!More

Thank WBrookes
EMPWSS250, Guest Relations Manager at Willow Stream Spa At The Fairmont Empress, responded to this reviewResponded October 5, 2018

Good Morning WBrookes, What a great way to start off a Friday - thank you so much for your review. I am so pleased to learn that you felt totally pampered and cared for by our spa team for your pre-wedding treatments. It is our...More

Reviewed September 27, 2018

From the minute we arrived we were well taken care of at the Spa. All Staff make you feel pampered and cared for. The massages were both sublime and the treatment rooms spacious and calming. I have been to spa's where the little details are...More

Thank PamelainVictoria
EMPWSS250, Guest Relations Manager at Willow Stream Spa At The Fairmont Empress, responded to this reviewResponded October 10, 2018

Hello PamelainVictoria, Thank you so much for your review and especially the beautiful comments regarding all of our spa team making you feel pampered and cared for. Our massages are indeed sublime (our staff are the best) and we work hard to ensure our treatment...More

Reviewed September 10, 2018

Located in the iconic Empress Hotel in the heart of downtown Victoria, this spa is an amazing space. I have only had the Signature Pedicure - but have been 2 years in a row to enjoy pedicures with my Mom and sister. Lovely environment for...More

Thank carolvancouver_11
EMPWSS250, Guest Relations Manager at Willow Stream Spa At The Fairmont Empress, responded to this reviewResponded September 11, 2018

Hello carolvancouver_11, Thank you for your review. I am thrilled that we have had the pleasure of welcoming you back for a second year to enjoy spa time with your mom and sister. The only thing better then a spa visit is a spa visit...More

Reviewed September 9, 2018

Bronwen did my waxing and makeup application for my wedding. She is amazing! Her skill set for makeup application will not disappoint. Bronwen is experienced and professional, yet she will put you at ease on your wedding day and make sure you are happy with...More

Thank ll2311
EMPWSS250, Guest Relations Manager at Willow Stream Spa At The Fairmont Empress, responded to this reviewResponded September 10, 2018

Hello ll2311, Thank you so much for your review. It was such a pleasure to read about your experience with Bronwen and how at ease you were on your wedding day. I could not agree more with all of your comments about how professional, talented...More

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Questions & Answers
Ask a question
sweetie764
July 31, 2018|
Answer
Response from sammy333 | Reviewed this property |
If it's over $10 the amenities honestly aren't worth it since you already get access to pool and hot tub as a hotel guest
0
Votes
Sharon R
January 28, 2016|
AnswerShow all 3 answers
Response from Stef581 | Reviewed this property |
There is a long list of spa services and several combined services packages. Best is to look at their spa services menu on line on the webpage for a complete listing. There are not so many packages of combined services but... More
0
Votes
Gemma N
December 27, 2014|
Answer
Response from EMPWSS250 | Property representative |
Our 60 minute Relaxation Massage begins at $129 plus tax. We also offer Stress Relief ($139), Sports ($149) and Therapeutic with an RMT ($159). Please feel free to contact our team for any further inquiries or booking at... More
0
Votes