Wilson's Transportation Ltd.

Wilson's Transportation Ltd., Victoria: Hours, Address, Wilson's Transportation Ltd. Reviews: 4/5

Wilson's Transportation Ltd.

Wilson's Transportation Ltd.
4
9:00 AM - 5:00 PM
Monday
9:00 AM - 5:00 PM
Tuesday
9:00 AM - 5:00 PM
Wednesday
9:00 AM - 5:00 PM
Thursday
9:00 AM - 5:00 PM
Friday
9:00 AM - 5:00 PM
About
Wilson’s Transportation Ltd is a locally-owned and operated charter bus company serving Victoria and Vancouver Island. As Vancouver Island’s largest charter transportation company with over 140 vehicles available, the Wilson’s Group charter bus division is a trusted provider known for exceptional service transporting groups large and small, safely and on time.
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Tours and Tickets

4.0
33 reviews
Excellent
20
Very good
5
Average
0
Poor
3
Terrible
5

Traveller12345678
Victoria36 contributions
YYJ Shuttle - Customer Service Support
Aug. 2019 • Business
Wait times on the phone are ridiculously long. You’ll wait 10-15 minutes during the day to speak to a customer service agent even if caller #1 in wait list. Don’t even bother after 5 pm.!!
Written August 2, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

David F
Fanny Bay, Canada7 contributions
Stood Up!
Jun. 2019 • Solo
I learned today that Wilson's Transportation owns Vancouver Island Connector and Tofino Bus. One of our guests reserved a seat in advance to be picked up in Buckley Bay. Was there 10 minutes early. After waiting 35 minutes a Vancouver Island Connector bus sped by. I looked up Vancouver Island Connector on my phone and was redirected to the Tofino Bus website. Called the 1-800 line and waited another 20 minutes before speaking to someone. She was friendly enough, but she had no way of contacting the driver. All she could do was put me on hold and call dispatch. The buses don’t have radios. All they have is the bus driver’s cell. Either way, they weren’t able to reach the driver. By this time it was 50 minutes after the scheduled pickup time. Our guest had to get to Nanaimo in time to catch another Tofino Bus to Tofino. In the meantime an IslandLink Bus shows up. Ended up paying another fare to Nanaimo, which Tofino Bus better reimburse me for. VERY DISAPPOINTED with Tofino Bus! (Aka Wilson’s, aka Vancouver Island Connector). Will not use them again.
Written June 29, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Sam D
Wauseon, OH242 contributions
What a great surprise !!
Jun. 2019 • Couples
I did not read my Amtrak Vacations paperwork very closely and was surprised to see that we had a bus/ferry/bus from Vancouver to Victoria. Vicky was our driver and she was superb. We were picked up at our hotel, taken to the ferry terminal in Tsawassen (Delta, BC) and we boarded, bus and all. We got off the bus, and went to deck 5 to find a seat. This is a big ferry and had several places to eat and drink and a kids play area on the outside deck. We found out that for 13 dollars more a person, you can get access to the SeaLounge and this is a quiet space, and you get free beverages and snacks for the trip. All four of us loved this option and our attendant was very nice. She only had to tell us to quiet down once. The coffee was excellent, and the snacks were good, and we thoroughly enjoyed the civilized quiet of the lounge. Highly recommended. When we arrived at Swartz Bay, we got back on the bus and were the second vehicle off the ship. We traveled down to Victoria and off-loaded downtown, where there were shuttles and taxis to take us to our hotel. This was a great trip and very highly recommended. BC Ferries and Wilson's Transportation have their acts very together. Thank you !
Written June 22, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Curtis J
1 contribution
Victoria to Nanaimo and back
May 2019 • Solo
Summer schedual changes are unnecessary; 5pm departure from Victoria changed to 5:45pm. Additionally, howcome there is no longer an 8am departure from Nanaimo to Victoria? Earliest bus is around 10am. This is rediculous! Also, one more thing... Travel times advertised are inaccurate. For example, Victoria to Nanaimo travel time is advertised as 2 hours when it's frequently 2.5 hours dues to logistics, traffic and stops.
Written May 24, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Hi Curtis, thank you for the review and your feedback about the Tofino Bus service. I will ensure to pass this feedback on to the managers of this business.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

chelseaocea
Victoria, Canada4 contributions
First Class service - VIP coach
Nov. 2018 • Business
Our team from Bayview Place booked the VIP coach for a tour around the city with multiple challenging downtown stops and our driver Bill was exceptional. He was friendly, curtious, very patient, and an excellent safe and skilled driver especially given the challenging stops for a coach bus. Thank you to Wilson’s for your outstanding service once again!
- Bayview Place Team
Written November 14, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Thank you for the great review and we are so glad you enjoyed the trip with us. I will pass your review on to our team!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

flintknappermrs
Moose Jaw, Canada17 contributions
SAS study tour
Jun. 2018 • Friends
A group of 25 from our society secured Wilson’s coach service from Victoria to Port Hardy and then again from Prince Rupert to Abbotsford to provide transportation for our Archaeological tour.
Alicia the charter sales coordinator very promptly provided the information we needed, from quotes to advice regarding itinerary. She was very accommodating and easy to work with. Every detail was handled professionally.
The buses were comfortable and clean.
Glen, our driver on Vancouver Island and then again from Prince George to Whistler was amazing. He was very accommodating, checking out places for us to eat, making reservations at various eateries if we wished. He even looked for a chiropractor for one in our group.
Most importantly his driving was safe. He drove in such a fashion so that we could enjoy the scenery,because we knew he could handle the road through the mountains with its ups and downs and its many curves. He was a very courteous driver,always mindful of other vehicles sharing the road.
If the occasion should arise we would you their services again.
Written July 11, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Thank you so much for providing a detailed review about your trip with us, I will pass this information on to the rest of our team. We hope to see you again soon!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

lovetochill
Desborough, UK283 contributions
Fantastic customer service from start to finish
May 2017 • Couples
We booked tickets with Wilsons to be picked up from our hotel to go over to Vancouver Island. We paid a small extra to have the Travel protection.
Booking from the UK is not always easy but an e-mail followed up with a quick phone call (which was very short) resulted in an easy booking, with all pick up times from the hotels given.
We had to make one small amendment with relation to our drop offs, and having the travel protection this was a free amendment and took minutes with the company sending prompt e-mails back after I'd e-mailed them.
Sadly we then had to cancel the booking due to one of our party ending up in hospital in the UK. I e-mailed the company late afternoon UK time and had an e-mail back within 30 mins confirming they'd cancelled and processed a full refund! That is just amazing customer service.
I know we never got to make the trip due to cancellation but we will definitely re-book and book again with Wilsons' as the customer service was second to none.
Jacob Davey assisted us and he was very efficient and friendly. I highly recommend this company.
Written April 25, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
We are so happy you had such a great experience and hope your friend is doing better.We hope to see you soon.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

99TRISH
Windsor, Canada18 contributions
The Driver
Sep. 2017
The Driver we had was very knowledgeable and fun. He told us about different things we past and was very friendly.
Written January 25, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Thank you for taking the time to write. We think our drivers make all the difference in the service. Hope to see you again.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

dsirtonski
Victoria, Canada48 contributions
Great service/experience using BC Ferries Connector from YVR to Victoria
Dec. 2017 • Couples
My spouse and I took the BC Ferries Connector from YVR to Victoria and we both happy with the price and service. The bus ride was quick and comfortable. We had a ton of luggage and there were no additional charges or questions asked (two checked bags, two carry-ons, and a infant car seat!). We had to switch buses at the Tsawwassen ferry terminal but it was only a minor inconvenience. Both bus drivers were friendly and made a great effort to communicate what was happening and when/where to go. The bus gets to park at the front of the ferry so we were the first vehicle off. We got into Victoria around 15-20 minutes sooner than a friend who got picked up as a walk on. I would definitely recommend this option.
Written January 2, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Thank you for taking the time to review our BC Ferries Connector service from YVR to downtown. This route is becoming more and more popular because of its convenience and dependability especially in the winter months with fog and other bad weather. And yes the first on and first off the ferry is definitely one of our benefits greatly appreciated by our guests! It is also awesome for when you arrive on the ferry as you will be up on the ferry decks first to pick seats or get in a busy buffet line up! Hope to see you again!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

blamar
Victoria, Canada571 contributions
A most excellent ride from Downtown Victoria to Downtown Vancouver
Dec. 2017 • Couples
I was going to make our reservations on line but I actually found that it was easier to just phone them. I had questions as to where the bus stopped in downtown Vancouver. We got to the bus terminal at the Crystal Gardens and took up sitting in the bus stop shelter to avoid the rain and mist. While we were the the line-up to the bus formed behind us and we didn't notice. The staff, all the staff, was very friendly and efficient. We felt very safe on our ride into Vancouver. The Bus Driver was pleasant, funny and made the ride so much better than I expected. The bus let us off at the hotel Vancouver and we had what I would call a first-rate drive. I did occupy myself with my own movies on my iPhone because of this incredibly chatty lady in front of me. I was surprized the driver had an ear left after discussing just about everything with her.
Written December 15, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Thank you for letting us know about your excellent experience with our BC Ferries Connector service. We appreciate your business and the time you took to share your experience. For future reviews, we also have a BC Ferries Connector page on Trip Advisor that you can post directly on. We look forward to seeing you again.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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