Rocks and Gems Canada
Rocks and Gems Canada
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Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

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4.0
4.0 of 5 bubbles9 reviews
Excellent
5
Very good
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Average
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Hello
14 contributions
1.0 of 5 bubbles
May 2023 • Solo
I shopped online from rocks and gems in May 2023. It was my first time purchasing from them. I must be honest, originally I had drafted up a great review, because I believe even good experiences should be acknowledged, however, I always like to wait a few weeks before writing a review , and this is why. !!

I was interested in purchasing these meditation rocks, for the first time, did not have too much knowledge about crystals and gems. I found their website to be very resourceful. In that sense, I liked the fact that they included the certificate of authenticity because I would not want to find out later on, that I was meditating with “plastic” rocks !

To cut to the chase, I had made two separate purchases/orders in the month of May. The first one was just under $700 and the second one totalling just under $900, from geodes , to Jewelery , gems and crystals , accessories and all!! and now, fortunately for me, it’s not the money that is a huge issue, however, I had a problem with one of the rose quartz bracelets which cost me just $18. It was too large, and I know that I had ordered an extra large, the problem is I reached out to their customer service to ask them if I can exchange it for a larger size, and I was flabbergasted when I received this :

Due to the shipping costs associated with an exchange, you may find that it is more cost effective to remove the beads at home and restring this. We could send you out some additional elastic and instructions if you wanted to try this option at home. If you did want to continue with an exchange, you would need to pay for shipping this back to us and the cost of shipping a new bracelet to you as mentioned in our terms and conditions.

I find this so disgraceful and insulting to say the least. It is not about the $18 but the principle of the matter. In my opinion, it doesn’t matter whether I spent $1500 or $15 . If terms and conditions is what they are bound by, then clearly, this is not the right store for me. Be very wary, when shopping with stores of customer service of this nature, because, this is by far a slap in the face, and it is a Lesson , well learned, That I will definitely not shop here again, as clearly it is evident they do not make their customers their number one priority .
Written June 19, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Danielle A
Sutherland Shire, Australia37 contributions
5.0 of 5 bubbles
Jan 2023 • Family
This is a fantastic store, full of great fossils, minerals, and gems. We all purchased something here. The staff were friendly, and so respectful of and patient with my indecisive 7 year old, helping her to decide what she wanted to buy without any pressure or insinuating that she couldn’t afford it. Would definitely return.
Written January 2, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

callie
Toronto, Canada27 contributions
5.0 of 5 bubbles
Aug 2021
Stopped to check this spot out whilst walking in Whistler. The shop is bright and clean. Helpful staff and a great selection of gems at reasonable prices. Purchased three rings, as well as one for my mom, since the selection was great! A little on the pricy side, but, you get what you pay for!
Written August 25, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Caitlyn D
3 contributions
3.0 of 5 bubbles
May 2020 • Friends
This store has really good selection and some really great fossils to look at. One woman that works there stares at the customers nonstop like they are criminals trying to steal everything which ruins the experience. I almost didn’t buy anything because it’s extremely annoying and rude!
Written May 31, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Victoria L
California541 contributions
4.0 of 5 bubbles
May 2018 • Couples
A fun store to peruse through. They have a huge selection of fossils, rocks, stones, etc. And some very interesting archaeological items in their window!
Written June 5, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Cliff H
Ladysmith, Canada1 contribution
5.0 of 5 bubbles
Aug 2017 • Couples
Anyone interested in gems, jewelry, and fossils should take a look! See my title, above. Great browsing and comparing of many different gem presentations.
Written August 25, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Amanda4471
Sittingbourne, UK272 contributions
5.0 of 5 bubbles
Jul 2017 • Family
My daughter loves to collect gemstones and we spotted this shop in Whistler. The shop is bright and clean. Helpful staff and a great selection of gems at reasonable prices. If you like gemstones I would recommend a visit.

Written July 24, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Apearsa
Lynden, WA64 contributions
4.0 of 5 bubbles
Jul 2017
Lots of different stones and gems. You can buy them as is or in the form of jewelry. They do include a little slip with your purchase that tells you details about your stones/gems. They did this for each bracelet I purchased - pleasant and fun surprise. You can also pick some gems and make your own necklace on site. Fun for kids too.
Written July 12, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Hermionerunner
Horsham, UK12 contributions
5.0 of 5 bubbles
May 2017 • Couples
This is packed full of amazing pieces, fossils, rocks, crystals, jewellery for every taste and every price. It has fascinating things to interest all ages and if you get talking to the knowledgeable staff you will have a very good experience. They were great at helping me choose something to take home as a memento from Canada. I loved the cave bear skeleton and the wide variety of amber
Written June 7, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Rocks and Gems Canada - All You Need to Know BEFORE You Go (2024)

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